Remote Business Intelligence Support Analyst

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Remote

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full Time

Competitive Compensation and Benefits Package

Overview: <br /> <p>The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><br /></p> <p>The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!</p>
Responsibilities: <br /> <ul> <li>Support management and senior staff in the research, analysis, and development of Business Intelligence (BI) solutions including dashboards.&nbsp;</li> <li>Identify areas for data quality improvement and provide support in the resolution of data quality problems.&nbsp;</li> <li>Provide training and support to end-users regarding BI solutions and the Google Cloud Platform (GCP).&nbsp;&nbsp;&nbsp;</li> <li>Assist management and senior staff with the development of proposals and business cases.&nbsp;</li> <li>Develop end-user documentation and communication plans.&nbsp;</li> <li>Analyze and assess the impact of changes to Actuarial, Underwriting, Sales, Processing, and Claims procedures/systems including rate revision changes on data and reporting requirements.&nbsp;</li> <li>Assist in the development of data management quality assurance standards and processes.&nbsp;</li> <li>Participate in root cause analysis and problem-solving activities as needed.&nbsp;</li> <li>Maintain Competency Center documents including procedures and communications.</li> </ul> <p align="left">&nbsp;</p> <p align="left"><strong>How you will benefit:</strong></p> <ul> <li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: <ul> <li>401k Match</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>PTO</li> <li>Paid Holidays</li> <li>Tuition Reimbursement</li> </ul> </li> </ul>
Requirements: <br /> <p><strong><u>Preferred Qualifications:</u></strong></p> <p><u>Education:<br /><br /></u></p> <ul> <li>Associate degree in Business Administration, Information Systems, Statistics, Insurance or related field</li> </ul> <p><span style="text-decoration: underline;">Experience in/with:<br /><br /></span></p> <ul> <li>Utilizing business intelligence tools (i.e.,&nbsp;SQL, Data Studio, Python, Google Cloud Platform, WebFocus, SAS)</li> <li>Documenting business processes</li> <li>Insurance (e.g. Actuarial, Claims, Underwriting, etc.) processes and procedures</li> <li>P&amp;C insurance products, trends, and practices</li> <li>Working with SAS and SQL, knowledge of IIW is a plus</li> </ul> <br /> <p><strong><u>Required Qualifications:</u></strong></p> <p><u>Education:<br /><br /></u></p> <ul> <li>College-level coursework in Business Administration, Information Systems, Statistics, Insurance or related field</li> </ul> <p><u>Experience:<br /><br /></u></p> <ul> <li>Programming experience using SAS, Easytrieve, WebFocus,&nbsp; SQL, Python, HTML, and JavaScript</li> <li>Creating web pages and dashboards</li> <li>Auditing, balancing, and reconciling data</li> <li>Analyzing procedures to identify and correct errors</li> <li>Preparing reports, correspondence, and project plans</li> <li>Acceptance testing including assisting in the development of test scenarios and test data</li> <li>PC software applications (e.g. MS Office, Excel, Access, SAS, or other statistical software)</li> <li>Control languages (e.g., JCL)</li> </ul> <p><u>Knowledge and Skills:<br /><br /></u></p> <ul> <li>Technology project lifecycle and various analytic and project management tools</li> <li>PC software applications (e.g. Visio, ERWIN, Process Mapping tools, etc.)</li> <li>Data management quality assurance standards and processes</li> </ul> <p><span style="text-decoration: underline;">Ability to:<br /><br /></span></p> <ul> <li>Communicate effectively with others in a work environment and public</li> <li>Analyze information and business process flows</li> <li>Utilize business intelligence tools (i.e., SQL, Data Studio, WebFocus, SAS,)</li> <li>Explore alternative approaches to existing process and project objectives</li> <li>Identify coding issues and recommend improvements to the system</li> <li>Understand technology as it relates to business</li> </ul>