Claim Support Assistant II - Casualty BI

<strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong>

Aurora, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <p><strong><u>Work Environment</u></strong><strong><u>:</u></strong></p> <p>Work in a temperature controlled office environment.&nbsp; Willingness to work irregular hours, including various shifts and weekends.<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <ul> <li>Provide support to the Claims department by completing functions that require an advanced understanding of claims support functions, concepts, processes and the organization and workflow for one or more Claims lines of business.&nbsp;</li> <li>Work independently with very limited supervision to complete functions that may require: analysis, research, calculations, or the synthesis of information from multiple sources.&nbsp;</li> <li>Review claim documents for accuracy and determine the next action within the process.&nbsp;</li> <li>Complete subrogation demands including processing paperwork and updating claims systems.&nbsp;</li> <li>Manage diary and unauthorized lists.&nbsp;</li> <li>Request information from vendors and customers upon request from adjusters.&nbsp;</li> <li>Update Total Loss evaluations.</li> <li>Process paperwork for outgoing checks and car travel interruption reimbursements.&nbsp;</li> <li>Investigate stop pay requests for accuracy.&nbsp;</li> <li>Identify and close-out outstanding checks.&nbsp;</li> <li>Review positive pay reports.&nbsp;</li> <li>Research incoming checks for proper allocation and process deposits.</li> <li>Research and verify insurance on newly assigned claims for claim handlers including both personal and commercial lines of business for both APD and Casualty.&nbsp;</li> <li>Prepare and refer APD file to collection vendors on as needed.</li> <li>May be assigned tasks normally handled by the lower level staff when necessary.</li> </ul>
Requirements: <div><strong><u>Preferred Qualifications:</u></strong></div> <div><u>Education:</u></div> <ul> <li>Associate&rsquo;s degree in Business Administration or a related field, or the equivalent in related work experience.</li> </ul> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <div><u>Education (include minimum education and any licensing/certifications):</u></div> <ul type="disc"> <li>High school education or equivalent</li> <li>Completion of ACG approved training program for the position</li> </ul> <div><u>Experience in:</u></div> <ul type="disc"> <li>Analyzing, researching and resolving administrative problems</li> <li>Working with P.C. software applications</li> <li>Maintaining accurate files and records</li> <li>Operating a calculator</li> <li>Performing mathematical calculations</li> <li>Maintaining accurate records</li> <li>Utilizing a personal computer</li> <li>Writing correspondence and memos</li> </ul> <div><u>Knowledge and Skills:</u></div> <div>&nbsp;</div> <div><u>Knowledge of:</u></div> <ul> <li>Claim processing functions</li> <li>Claim processing system</li> <li>Claim processing policy and procedures</li> </ul> <div><u>Ability to:</u></div> <ul> <li>Work independently with limited supervision</li> <li>Audit records , products and computer files</li> <li>Work independently</li> <li>Gather data and prepare report information</li> <li>Analyze, research and resolve problems</li> <li>Work well under pressure</li> <li>Organize and prioritize multiple tasks</li> <li>Prepare claim vendor files</li> <li>Communicate effectively with employees, vendors and customers over the telephone and in person</li> <li>Use basic math skills</li> </ul>