Sales Support Specialist II - Atlanta, GA

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.

Atlanta, GA

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: marketing,work environment,analysis,travel,training,maintain,advertising,support,research,education,experience,communication,marketing,organization,technology,analysis,travel

Individual Contributor

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;</p>
Responsibilities: <p><strong><u>Primary Duties and Responsibilities:</u></strong></p> <p>- Coordinate Branch/Agency events and local marketing activities<br /><br />- Manage agent and branch website pages (i.e., checking for expired web banners, agent pictures, bios, etc.)<br /><br />- Provide guidance and/or training to new staff members/field personnel regarding ACG products, services and/or systems. Provide and/or coordinate supplemental training needs and education to Branch staff regarding promotions, new products and/or services and support programs.<br /><br />-&nbsp;Coordinate and maintain various field sales projects to ensure the achievement of regional and corporate goals.&nbsp;<br /><br />- Research issues and responds to inquiries, providing management with a consistent approach across regions.&nbsp;&nbsp;<br /><br />- Responsible for Member Satisfaction tracking. Analyze and maintain various reports (e.g. sales volumes, retention results, commission, local incentives, revenue, co-op expense tracking, NPS qualitative data, etc.) for management review.&nbsp;<br /><br />- Assist&nbsp;management and senior staff with the development/maintenance of program/department budgets for management review, providing expense analysis and problem resolution.&nbsp;<br /><br />- Provide support for/assist with Corporate events, Sales Excellence events (Florida banquet and President&rsquo;s Elite trip prep) and kick-off meetings.&nbsp;&nbsp;<br /><br />- May monitor adherence to local sponsorship advertising agreements and keep management updated on promotions, events and advertising activities in field locations.&nbsp;</p> <p>&nbsp;&nbsp;</p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.&nbsp; Local travel approximately 10% of work time required with possible&nbsp;exposure to road hazards and temperature extremes.</p>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <p><u><u>Education:</u></u></p> <p>- Bachelor degree in related field<br />&nbsp;</p> <p><u>Experience:</u></p> <p>- Active participation in civic or community organizations.</p> <p>&nbsp;&nbsp;</p> <p><strong><u>Required Qualifications:</u></strong></p> <p><u><u>Education:</u></u></p> <ul> <li>High School Diploma or equivalent</li> <li>College coursework in Business Administration, Marketing, Advertising or extensive&nbsp; experience a related field<br />&nbsp;</li> </ul> <p><u>Experience:</u></p> <ul> <li>Analyzing and resolving problems</li> <li>PC software applications (e.g. Excel, Access, Outlook, PowerPoint, Word, etc.)</li> <li>Experience with OBI, Salesforce or similar software/database</li> <li>Researching, identifying and resolving business problems</li> <li>Project team member</li> <li>Conducting and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies</li> <li>Working with various ACG products/services (e.g. memberships, travel packages, insurance, etc.<br /><u></u><u></u></li> </ul> <u>Knowledge and Skills:<br /><br /></u>Knowledge of:<br /> <ul> <li>Business and industry trends</li> <li>Company contracts relative to area of responsibility</li> <li>Marketing affinity or partnership programsAbility to:</li> <li>Communicate effectively with others in a work environment and with the public</li> <li>Organize and plan</li> <li>Safely operate a motor vehicle</li> <li>Demonstrate effective written communication skills to include report and proposal presentation (a writing sample may be required at time of interview.)&nbsp;&nbsp;<strong><br /><br /></strong> <p>The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!<strong><br /><br /><br />Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. <br /><br /><br />The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p> <p><br /><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p> </li> </ul> <p><br /><br /></p> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div>