Remote APD Desk Claim Rep I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Remote

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: about acg,compensation,claims,document,training,experience,knowledge,license,ability to do,education

Full time

Competitive Compensation and Benefits Package

Overview: <p class="p1"><strong>About ACG</strong><br /> The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /> <br /> <strong>Compensation</strong><br /> The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!</p>
Responsibilities: <strong>Job Description</strong> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">Remote APD Desk Claim Rep I &ndash; The Auto Club Group</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">What you will do:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The Auto Club Group is seeking prospective<strong style="font-weight: 300;">&nbsp;Claim Representative I</strong>&nbsp;who will&nbsp;handle basic, entry-level claims under close supervision and with a lower-level of claim handling authority. The claim handling responsibilities may cover most of the lifecycle of the claim, or focus on an expanded role with specific phases, such as, subrogation.&nbsp;</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">&nbsp;</span><span style="font-weight: 300;">In this position, you will have the opportunity to:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Review assigned claims</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system.&nbsp;&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Complete a general coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss.</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler.&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Evaluate the financial value of the loss.</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Approve payments for the appropriate parties accordingly.&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Make referrals to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).&nbsp;</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.&nbsp;</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;">Employees assigned to the Auto Physical Damage (&ldquo;APD&rdquo;) claims unit will handle simple claims that do not involve injuries or third party liability and utilize the company&rsquo;s Direct Repair Shop (DRS) programs. Utilizing these programs require a basic level of claims handling expertise and authority.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">Additional responsibilities may include the following: determining liability issues, injuries or other factors require reassignments of the claim; contacting the insured to verify and gather accident and damage facts to determine the appropriate method of inspecting the vehicle; reviewing vehicle repair estimates to understand the value of damages applicable to the claim; monitoring and approving care rental expenses; obtaining and reviewing police reports and other vehicle or accident related documents as part of the claim investigation; monitoring vehicle repair status and interacting with DRS shops and Claims DRS Examiners when needed to resolve and communicate claims status and issues.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">&nbsp;</span><span style="font-weight: 300;">With our powerful brand and the mentoring we offer, you will find your position as a&nbsp;<strong style="font-weight: 300;">Claims Representative I&nbsp;</strong>can lead to a rewarding career at our growing organization.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">How you will benefit:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">Claim&nbsp;Representative I will earn a competitive salary of $19.00 to $35.00 per hour with annual bonus potential based on performance.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">401k Match</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Medical</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Dental</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Vision</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">PTO</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Paid Holidays</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Tuition Reimbursement</span></li> </ul>
Requirements: <p style="font-weight: 300;"><strong>Qualifications</strong></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">We&rsquo;re looking for candidates who:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><u style="font-weight: 300;">Education</u>:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">CPCU coursework or designation</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">I-Car 2000 training</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">CCC training</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Must have a valid State Driver's License</span></li> </ul> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;"><span style="font-weight: 300;"><u style="font-weight: 300;">Experience</u>:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Six months of experience with:</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Negotiation of claim settlements</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Securing and evaluating evidence</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Preparing manual and electronic estimates</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Subrogation claims</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">&nbsp;</strong></span><span style="font-weight: 300;"><u style="font-weight: 300;">Knowledge and Skills:</u></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">Basic knowledge of:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Essential Insurance Act (Michigan)</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Fair Trade Practices Act as it relates to claims</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Subrogation procedures and processes</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Intercompany arbitration</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;">Basic knowledge of:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Negligence Law</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">No-Fault Law</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Collision repair techniques</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;">&nbsp;</span><span style="font-weight: 300;">Ability to:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Follow and apply ACG Claim policies, procedures and guidelines</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Work within assigned ACG Claim systems including basic PC software</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Perform basic claim file review and investigations</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Demonstrate effective communication skills (verbal and written)</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Analyze and solve problems while demonstrating sound decision making skills</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Prioritize claim related functions</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Process time sensitive data and information from multiple sources</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Manage time, organize and plan work load and responsibilities</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Research analyze and interpret subrogation laws in various states</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Work evenings or weekends</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">What it&rsquo;s like to work for us:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">Who we are:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The Auto Club Group has established four long-term enterprise goals:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Long-term, sustainable, profitable growth</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">AAA Membership growth and renewal</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Operational excellence</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Become the &ldquo;flagship club&rdquo; of the AAA Federation</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;">Important Note:</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">#LI-LC1</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">#LI-TN1</span></p> <br /> <p style="font-weight: 300;">&nbsp;</p>