Customer Service Representative - Call Center

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Grand Rapids, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,compensation,call center,customer service,training


Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.</p> <strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p>Be someone&rsquo;s hero every day!</p> <p>Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.</p> <p>You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</p> <ul> <li>Responding to emergency road service requests in a call center environment.</li> <li>Listening to members and identifying their problem.</li> <li>Performing geographical location spotting and data entry.</li> <li>Seeking a solution to get the member back on the road.</li> <li>Analyzing member accounts to determine additional products and services that benefit the member.</li> </ul> <p>This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</p> <ul> <li>Navigate through a P.C. and multiple applications.</li> <li>Provide a high level of customer service in a professional environment.</li> <li>Cross and upsell member benefits.</li> </ul>
Requirements: <p>To prepare you for this exciting opportunity, we offer:</p> <ul> <li>Full-time paid Training (6 Weeks).</li> <li>Beginning March 4, 2019.</li> <li>Monday through Friday from&nbsp;12:00 pm &ndash; 8:30 pm.</li> <li>Afternoon/evening/weekend shifts available after training.</li> </ul> <p>As a reward for your passion and commitment, we offer:</p> <ul> <li>Competitive base pay of $13.60/hour to start + shift premium for evening and overnight timeframes.</li> <li>Opportunity for up to a $1 pay increase after 90 days based on performance.</li> <li>Career advancement potential with up to an additional $1 increase in pay after 6 months.</li> <li>Medical, dental, and vision benefits.</li> <li>Matching 401(k).</li> <li>Paid time off.</li> <li>Holiday Pay.</li> <li>Complimentary AAA membership.</li> <li>Tuition reimbursement.</li> <li>Employee recognition program.</li> <li>Rewarding, fast-paced environment.</li> </ul>