Senior Learning Specialist

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,compensation,management,maintain,solutions,analysis,technical,teamwork,training,analysis,knowledge,solutions,travel,degree,technology,experience


Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /> <p style="font-weight: 300;"><strong><strong style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Work Environment:</u></strong></strong></p> <p style="font-weight: 300;">Work in a temperature-controlled office environment. May travel and work irregular hours when necessary.</p> The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <ul> <li style="font-weight: 300;">Facilitate advanced technical and non-technical training programs for employees, supervisors and management with a focus on: increasing knowledge of company products and services; improving skills related to selling products/services, customer service, and using various company systems. Ensure training programs equip employees with the tools and development needed to excel in the workplace, as well as support departmental and corporate goals.&nbsp;&nbsp;</li> <li style="font-weight: 300;">Maintain positive work relationships with adult learners, operation partners and management.&nbsp;</li> <li style="font-weight: 300;">Manage small-scale projects. Ensure cost-effective completion of complex assignments and projects within specified deadlines while adhering to established department and company guidelines.</li> <li style="font-weight: 300;">Analyze existing and emerging solutions to create innovative solutions to complex problems.&nbsp;</li> <li style="font-weight: 300;">Use sound judgement to escalate more complex issues to senior staff or manager.</li> <li style="font-weight: 300;">Administer learning evaluations and track pre and post assessments.&nbsp;</li> <li style="font-weight: 300;">Under limited guidance and supervision: review evaluation and assessment results; determine the effectiveness or impact of training initiatives against pre-determined metrics; identify learning gaps and additional training opportunities; determine necessary solutions/customizations and the next steps in the process.&nbsp;</li> <li style="font-weight: 300;">Obtain necessary approval of recommended solutions/customizations.&nbsp;</li> <li style="font-weight: 300;">Implement solutions/customizations to the facilitation portion of the training program.&nbsp;</li> <li style="font-weight: 300;">Provide feedback from evaluations and recommended updates to the assigned Instructional Design Team member(s) and business partners.&nbsp;</li> <li style="font-weight: 300;">When necessary, may conduct additional analysis and work with Instructional Design Team member(s) on modifications to intermediate to complex curriculums and programs.&nbsp;</li> <li style="font-weight: 300;">Monitor learning progress of adult learners and communicate developmental feedback to the each employee.&nbsp;</li> <li style="font-weight: 300;">Conduct desk-side, one-to-one skills coaching and mentoring when necessary.&nbsp;</li> <li style="font-weight: 300;">Maintain current and emerging knowledge of facilitation standards and techniques.&nbsp;</li> <li style="font-weight: 300;">May participate on project teams associated with large-scale projects, complete additional assignments and work with vendors as needed.</li> </ul> <u style="font-style: inherit; font-weight: inherit;">Supervisory Responsibilities (briefly describe, if applicable, or indicate None):</u><br /> <ul> <li style="font-weight: 300;">None</li> </ul>
Requirements: <p style="font-weight: 300;"><strong><strong style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Preferred Qualifications:</u></strong></strong></p> <p style="font-weight: 300;">Education:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;"><span style="font-style: inherit; font-weight: inherit;">Certification in training, facilitation or coaching</span></li> </ul> <p><strong><u><span style="font-family: Arial;">Required Qualifications (these are the minimum requirements to qualify):</span></u></strong></p> <p><u><span style="font-family: Arial; font-size: medium;">Education (include minimum education and any licensing/certifications):</span></u></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Bachelor Degree in Education, Training or a related field or equivalent work experience</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Delivering training programs for adult learners using a variety of media or instructional delivery methodologies</span></li> <li><span style="font-family: Arial; font-size: medium;">Facilitating meetings, workshops and presentations</span></li> <li><span style="font-family: Arial; font-size: medium;">Benchmarking and trend analysis</span></li> <li><span style="font-family: Arial; font-size: medium;">Evaluating training programs to determine impact and identify problems</span></li> <li><span style="font-family: Arial; font-size: medium;">Performance analysis</span></li> <li><span style="font-family: Arial; font-size: medium;">Determining and recommending solutions to training issues</span></li> <li><span style="font-family: Arial; font-size: medium;">Coaching and mentoring adult learners</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <p><span style="font-family: Arial; font-size: medium;">Knowledge of one or more of the following fields:</span></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Travel</span></li> <li><span style="font-family: Arial; font-size: medium;">Membership</span></li> <li><span style="font-family: Arial; font-size: medium;">Insurance /Claims</span></li> <li><span style="font-family: Arial; font-size: medium;">Roadside Assistance</span></li> <li><span style="font-family: Arial; font-size: medium;">Call Center Environment</span></li> <li><span style="font-family: Arial; font-size: medium;">Sales</span></li> <li><span style="font-family: Arial; font-size: medium;">Customer Service</span></li> <li><span style="font-family: Arial; font-size: medium;">Leadership Development</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Adult learning theories, training methods and techniques</span></li> <li><span style="font-family: Arial; font-size: medium;">Microsoft Office applications, Microsoft SharePoint, Adobe Creative Suite</span></li> <li><span style="font-family: Arial; font-size: medium;">Principles of performance analysis</span></li> <li><span style="font-family: Arial; font-size: medium;">Needs assessment and task analysis principles</span></li> <li><span style="font-family: Arial; font-size: medium;">Instructional design theory, concepts and practices</span></li> </ul> <p><span style="font-family: Arial; font-size: medium;">Ability to:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Manage small-scale projects</span></li> <li><span style="font-family: Arial; font-size: medium;">Provide coaching and feedback</span></li> <li><span style="font-family: Arial; font-size: medium;">Develop and make presentations to large groups of employees and management</span></li> <li><span style="font-family: Arial; font-size: medium;">Communicate effectively within a work environment</span></li> <li><span style="font-family: Arial; font-size: medium;">Conduct needs assessments</span></li> <li><span style="font-family: Arial; font-size: medium;">Identify new learning opportunities</span></li> <li><span style="font-family: Arial; font-size: medium;">Analyze and resolve problems</span></li> <li><span style="font-family: Arial; font-size: medium;">Develop solutions and updates to learning gaps and program curriculum</span></li> <li><span style="font-family: Arial; font-size: medium;">Travel throughout the assigned region</span></li> <li><span style="font-family: Arial; font-size: medium;">Work irregular hours</span></li> </ul>