Facility Maintenance Representative

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full-Time

Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /> <p><strong><u>Work Environment</u></strong><strong><u>:</u></strong></p> <p>Works in a temperature-controlled office environment</p> The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <ul type="disc"> <li>Receives all incoming service requests for construction, renovation and maintenance for all Auto Club Group (ACG) locations.&nbsp;&nbsp;</li> <li>Uses Wizard Performo&nbsp;software tool to enter and track all facility incidents and requests.&nbsp;&nbsp; Includes entering and updating work orders, arranging building repairs and providing follow-up on activities to ensure department goals for customer service are met.&nbsp;</li> <li>Generates reports to coordinate Service Level Agreements (SLA).&nbsp;&nbsp; Provides reports to supervisor for review by him/her and Facility Coordinators.</li> <li>Researches vendor/lease files in order to enhance vendor database and provide expense/budget information to Supervisor as requested.&nbsp;</li> <li>Establishes and maintains qualified vendor files.&nbsp;</li> <li>Assists with formatting and preparing memos, letters, tables, proposals and reports for department staff.&nbsp; May assist in verifying invoices to ensure accuracy and prepare for payment.&nbsp; Provides administrative support for department staffing including ordering department stock.</li> </ul>
Requirements: <div><strong><u>Preferred Qualifications:</u></strong></div> <ul type="disc"> <li>Working knowledge of PC software including Microsoft Office, database queries, Service Now, Wizard Performo,&nbsp;and related software.</li> <li>50 w.p.m. accurate typing speed &nbsp;</li> </ul> <p><strong><u>Required Qualifications:</u></strong></p> <ul type="disc"> <li>High School diploma or equivalent combination of education and experience.</li> </ul> <div><u>Experience:</u></div> <ul type="disc"> <li>Working in a customer service environment</li> <li>Facility operations, property management or building trades-related experience</li> <li>Working with PC Software applications</li> </ul> <div><u>Knowledge and Skills:</u></div> <ul type="disc"> <li>30 wpm accurate typing</li> <li>Working knowledge of real estate, facilities and property managements nomenclature</li> <li>Working knowledge of building operations</li> <li>Basic knowledge of building trades and organization</li> </ul> <div><u>Ability to:</u></div> <ul> <li>Perform basic mathematical calculation including addition. subtraction, multiplication, division and percentages.</li> <li>Accurately operate a 10 key calculator</li> <li>Communicate with others in a work environment and with the public</li> <li>Establish and maintain qualified vendor files</li> <li>Review construction, renovation, maintenance invoices to determine accuracy.&nbsp;&nbsp; Escalate complex invoices to Supervisor for resolution.</li> <li>Operate and maintain real estate software database (Wizard Performo/Service Now)</li> <li>Work extended/irregular hours that may include weekend</li> </ul>