Claim Support Assistant I - Claims Support Operations

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Southfield, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: work environment,compensation,about acg,support,analysis,knowledge,education,compliance,organization,training,communication

Full-Time

Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <div><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment</span></u></strong><strong><u><span style="font-family: Arial; font-size: medium;">:</span></u></strong></div> <p><span style="font-family: Arial; font-size: medium;">Work in a temperature controlled office environment.&nbsp; Willingness to work irregular hours, including various shifts and weekends.</span></p> The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance,&nbsp; 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: medium;">Provide support to the Claims department by completing intermediate level tasks that require a basic understanding of the claim or functional business concepts and processes, and the organization and workflow for one or more Claims lines of business.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Work under limited supervision to complete a set of related tasks in order to accomplish an objective.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;"> Interpret facts in a Claims-oriented context in order to assign claims on a rotation basis.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Resolve assignment conflicts and issues as needed.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Handle intermediate general inquiry calls for routing.</span></li> <li><span style="font-family: Arial; font-size: medium;">May be assigned tasks normally handled by the Claim Support Staff or Claims Support Assistant II when necessary.</span></li> </ul>
Requirements: <p><strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></p> <div><u><span style="font-family: Arial; font-size: medium;">Experience in:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Updating claim files with relevant information (e.g. from Police Reports)</span></li> <li><span style="font-family: Arial; font-size: medium;">Dealing with other insurance companies regarding subrogation</span></li> </ul> <p><strong><u><span style="font-family: Arial; font-size: medium;">Required Qualifications:</span></u></strong></p> <div><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">High school education or equivalent</span></li> <li><span style="font-family: Arial; font-size: medium;">Completion of ACG approved training program for the position</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience in:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Working with P.C. software applications</span></li> <li><span style="font-family: Arial; font-size: medium;">Maintaining accurate files and records</span></li> <li><span style="font-family: Arial; font-size: medium;">Identifying and resolving problems</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Claim processing functions</span></li> <li><span style="font-family: Arial; font-size: medium;">Claim processing system for FACTS and CPS</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Ability to:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Work under limited supervision</span></li> <li><span style="font-family: Arial; font-size: medium;">Demonstrate compliance to specific instructions</span></li> <li><span style="font-family: Arial; font-size: medium;">Work well under pressure</span></li> <li><span style="font-family: Arial; font-size: medium;">Organize and prioritize multiple tasks</span></li> <li><span style="font-family: Arial; font-size: medium;">Communicate effectively with employees, vendors and customers over the telephone and in person</span></li> <li><span style="font-family: Arial; font-size: medium;">Use basic math skills</span></li> </ul>