Business Technology Consultant

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <div><strong><u><span style="font-family: Arial;">Work Environment:</span></u></strong></div> <p><span style="font-family: Arial;">Works in a temperature-controlled office environment</span></p> The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <ul> <li>Serves as department technology expert and inter-department liaison between the business unit and Information Systems area regarding workstation maintenance, business technology issues, operational problems, IS standards and policies and procedures in order to support business unit strategic and operational goals and objectives.</li> <li>Provides consultative services from a business technology perspective for the department staff and external clients.</li> <li>Completes timely, complex analyses for upper management and represents the department on corporate projects.</li> <li>Analyzes complex business unit specific technical problems, identifies opportunities, designs, codes and tests batch and on-line programs.</li> <li>Designs, develops and maintains various business unit specific databases using appropriate tools (e.g. Microsoft Access, (SQL) Structured Query Language, Saros, Case Management, HP Exstream, etc.).</li> <li>Ensures modules are structured, meet functional and technical requirements; and adhere to IS standards.</li> <li>Oversees technical and non-technical employees in the design and implementation of business unit specific systems.</li> <li>Coordinates the configuration, installation and testing of hardware and software.</li> <li>Monitors production applications and controls access to corporate data to maintain data security and integrity.</li> <li>Prepares ad hoc reports and analyzes as needed.</li> </ul> <strong>Post for Enterprise Risk Management</strong><br /><br /> <ul> <li>Supports the ground-up implementation, development and maintenance of a Governance, Risk and Compliance (GRC) tool. Includes working with internal and external resources to implement the system.</li> <li>Serve as the primary resource and subject matter expert (SME) for the tool.</li> <li>Develops and trains users to leverage the tool. Solicits, records and tracks enterprise risk management data and monitors emerging trends; helps to develop and maintain board and executive level dashboards.</li> <li>Manages access to the GRC tool, including system security.</li> <li>Makes recommendations for improvements to the GRC tool.</li> </ul> <strong>Supervisory Responsibilities (briefly describe, if applicable, or indicate None):</strong><br /> <ul> <li>None</li> </ul>
Requirements: <strong>Preferred Qualifications:</strong><br /> <ul> <li>Bachelor&rsquo;s Degree in related business line/field preferred.</li> </ul> <strong>Post for Enterprise Risk Management only</strong><br /> <br /><strong>Education:</strong><br /> <ul> <li>Master&rsquo;s degree in technology or business related discipline</li> <li>Certification in project management such as PMP</li> </ul> <strong>Experience:</strong><br /> <ul> <li>Two years of experience in any combination of the following: internal or external audit, enterprise risk management, information technology or project management (as a project manager)</li> <li>System implementation experience, particularly in implementing a similar risk management system</li> <li>Experience developing and executing UAT scripts</li> <li>ORACLE, Tableau experience</li> <li>Experience with GRC software</li> </ul> <strong>Knowledge &amp; Skills</strong><br /> <ul> <li>Understanding of risk frameworks and taxonomies such as COSO, COBIT, BASEL</li> <li>Understanding of risk management concepts such as risk, control, risk appetite, key risk indicators</li> </ul> <strong>Education (include minimum education and any licensing/certifications):</strong><br /><br /> <ul> <li>College level coursework in related business line/field</li> </ul> <strong>Experience:</strong><br /><strong>Experience in/with:<br /></strong><br /> <ul> <li>Analyzing, testing, documenting, implementing and/or deployment of complex business systems and programs</li> <li>Organizing, controlling, monitoring and reporting projects including providing work direction and guidance</li> <li>Analyzing information flow</li> <li>Designing business unit specific systems</li> <li>Planning, organizing and training others on the development and implementation/deployment of technical or new application projects</li> <li>Analyzing and solving problems</li> <li>Developing security controls that may include disaster recovery plans for automated systems</li> <li>Investigating and resolving production problems</li> <li>Using operating systems (e.g. Windows, Netware, IPM, NT; and client/server database management systems)</li> <li>Coordinating support activities provided by multiple off-site vendors and internal departments</li> <li>Database administration including programming queries against relational data bases (e.g., DB2) and hierarchical data base unload files (e.g. IMS)</li> <li>Utilizing PC software applications (e.g., Windows operating systems, MS Word, Excel, PowerPoint, Access, VISIO, MS Project, Netware, IPM, NT, client/server database management systems, etc.) to format databases, write queries, generate reports, etc.</li> </ul> <strong>Knowledge and Skills:</strong><br /> <ul> <li>Structured system analysis, design and testing</li> <li>Systems development methodologies</li> <li>Project management</li> <li>Communicating effectively with others in a work environment and with the public</li> <li>Planning, organizing and training others on the development and implementation of enhancements to business unit specific systems</li> <li>Analyzing information and data flows</li> <li>Working under pressure to complete assignments</li> <li>Evaluating complex systems and their interdependencies</li> <li>Troubleshooting user problems</li> <li>Plan hardware and software upgrades and improvements to system</li> </ul>