Senior Claims Process Improvement Specialist

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <div><strong><u>Work Environment:</u></strong></div> <div>Work in a temperature-controlled office environment.&nbsp; Willingness and ability to travel up to 20% and work irregular hours when necessary.</div> <br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <ul> <li>Independently facilitate large-scale complex process improvement and optimization initiatives and projects across the Claims organization.&nbsp;</li> <li>Serve as a subject matter expert and internal consultant by providing advance insight and trusted counsel in the areas of process improvement, change management, performance monitoring and statistical analysis.&nbsp;</li> <li>Serve as a process facilitator by leading departments in optimizing workflows to positively impact financial and operational performance for areas that range from individual business units to the overall Claims organization. &nbsp;</li> <li>Engage and work with all levels of Claims leadership and non-management staff to: conduct needs assessments, gather business requirements, identify gaps and operational functions in need of improvement, design process enhancement, develop and test process flows, execute projects and ensure adherence to corporate and regulatory guidelines.&nbsp;</li> <li>Lead or participate in cross-functional teams tasked with performing cost/benefit analysis, identifying budget implications, and recommending strategies for accomplishing project goals.&nbsp;&nbsp;</li> <li>Analyze data to determine the root cause of operation inefficiencies.&nbsp;</li> <li>Interpret issues and foresee any problems.&nbsp;</li> <li>Take a broad perspective to identify, analyze and recommend innovative approaches to resolve highly complex problems.&nbsp;</li> <li>Forecast and communicate potential project outcomes to Claims leadership.&nbsp; Document and maintain process flows and procedures to ensure overall operational efficiency.&nbsp;&nbsp; Measure and track the achievement of project objectives and timelines.&nbsp;</li> <li>Work with Information Technology teams on the implementation of Claims systems or work streams that are technology dependent.&nbsp;</li> <li>Maintain reporting and communication processes in which all partners are aware of internal controls, project results and issue resolution updates.</li> <li>Ensure and demonstrate efficient understanding Claims process improvement methods, processes and procedures.&nbsp; Maintain ongoing knowledge or current and emerging business optimization techniques and practices.&nbsp;</li> <li>Make recommendations and implement improvements in department practices and procedures.&nbsp;</li> <li>Act as a resource to less experienced staff.&nbsp;</li> </ul>
Requirements: <div><strong><u>Preferred Qualifications:</u></strong></div> <div><u>Education:</u></div> <ul> <li> <div>Master&rsquo;s Degree</div> </li> <li> <div>Lean Certification, Six Sigma Black Belt Certification</div> </li> <li> <div>Project Management Professional certification or Certified Scrum Master</div> </li> </ul> <div><u>Experience in:</u></div> <ul type="disc"> <li>Presenting information using tools such as PowerPoint, Tableau or similar</li> <li>Creating and utilizing process flowcharts, and gap analysis using VISIO or other comparable tools</li> <li>Database analysis tools such as Excel, Tableau, or Access</li> <li>Process improvement strategies and best practices</li> </ul> <div><u>Knowledge of:</u></div> <ul type="disc"> <li>ACG claims systems, including FACTS, IPM, CPS, Xactamate, Wins Digital, Stream-Point, and CCC</li> <li>Project management tools such as Microsoft Project, Asana, or equivalent</li> <li>Multi-line claims operations exposure</li> <li>Policy coverage in relationship to claims</li> </ul> <div><strong><u>Required Qualifications:</u></strong></div> <div><u>Education:</u></div> <div>Bachelor&rsquo;s degree in a related field</div> <div><u>Experience:</u></div> <ul> <li> <div>Relevant years of experience in process improvement to include evaluating, analyzing, recommending/developing, documenting, and implementing improvements in processes and procedures</div> <div>conducting risk assessments and root cause analysis</div> </li> <li> <div>Evaluating effectiveness and efficiency of systems and business strategies</div> </li> <li> <div>Conducting cost/benefit analysis</div> </li> <li> <div>Analyzing performance problems</div> </li> <li> <div>Designing, implementing and evaluating performance interventions</div> </li> <li> <div>Project planning and management</div> </li> <li> <div>Preparing and presenting information to management</div> </li> </ul> <div><u>Knowledge and Skills:</u></div> <div><u>Knowledge of:</u></div> <ul type="disc"> <li>Techniques used to analyze business practices and procedures</li> <li>Project planning and management techniques</li> <li>Process improvement strategies and best practices</li> </ul> <div><u>Ability to:</u></div> <ul type="disc"> <li>Demonstrate excellent verbal and written communication skills, including strong presentation skills, persuasion and interpersonal skills (with the middle/senior management level)</li> <li> <div>Demonstrate strong problem solving and interpersonal skills</div> </li> <li> <div>Demonstrate strong organization and prioritization skills</div> </li> <li> <div>Work effectively on multiple simultaneous projects</div> </li> <li>Set priorities, multi-task, work under pressure, and adapt to changing demands from multiple origins</li> <li>Adapt to and effectively lead change</li> </ul>