Claim Process Improvement Consultant

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Works in a temperature-controlled office environment.&nbsp;Frequent travel (up to 50% of work time) required with exposure to road hazards and temperature extremes.</p> <p><strong> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p>Coordinates activities relative to the analysis of market readiness, service quality and/or process improvement within Corporate Claims. Independently leads teams or sub-teams on simple to moderately complex projects. Analyzes current operations, employee suggestions and data for improvement opportunities and develops recommendations for management review. Identifies project objectives/requirements and evaluates alternatives. Tests and implements innovative and cost-effective proposals that promote consistent, reliable, high quality and compliant claim service in new and existing markets. Communicates project status in accordance with established requirements. Prepares and coordinates the execution of project plans in accordance with departmental objectives. Evaluates effectiveness of implemented projects/initiates against Claims business goals/objectives taking, corrective action as required.</p>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <ul> <li>Training in process mapping.</li> <li>Project management experience.</li> <li>Training in instructional design.</li> <li>Insurance related coursework obtained from the Insurance Institute of America (IIA) or other similar source or claim related work experience.</li> <li>Total quality management training/experience.</li> </ul> <p><strong>Experience in:</strong></p> <ul> <li>Conducting primary research.</li> <li>Benchmarking.</li> <li>Utilizing access and project software applications.</li> <li>Utilizing claim processing systems.</li> <li>Knowledge and application of process mapping.</li> </ul> <p><strong><u>Qualifications</u></strong></p> <p><strong>Required Qualifications (these are the minimum requirements to qualify):</strong></p> <p><strong>Education (include minimum education and any licensing/certifications):</strong></p> <ul> <li>Bachelor&rsquo;s degree in Business Administration, Management or a related field. Master&rsquo;s degree preferred.</li> <li>Successful completion of General Claims Training within 12 months of hire.</li> </ul> <p><strong>Experience:</strong></p> <p><strong>Experience to include:</strong></p> <ul> <li>Developing and/or documenting procedures or training materials.</li> <li>Business planning and consulting within a claims, insurance, or service environment.</li> <li>Claims (Home, APD, Regional, Corporate or Casualty).</li> <li>Coordinating and controlling major projects.</li> <li>Analyzing complex business problems, researching alternatives and making recommendations.</li> <li>Utilizing root cause analysis methods and tools.</li> <li>Utilizing computer applications (e.g. personal computer applications: Microsoft Word, Excel, Power Point, VISIO).</li> <li>Designing business unit specific processes to improve work flow.</li> <li>Analyzing problems to identify causes and recommending solutions.</li> </ul> <p><strong>Knowledge and Skills:</strong></p> <p><strong>Knowledge of:</strong></p> <ul> <li>Database and project management tools (issues log, risk assessment, project scope).</li> <li>Measurement tools for monitoring goal achievement.</li> <li>Problem identification and resolution techniques.</li> <li>Computer software applications, (word processing, spreadsheets, databases).</li> <li>Claims operations, including adjusting principles, practices, and regulatory/compliance issues.</li> <li>Claims policy provisions, principles and concepts.</li> <li>Claims terminology and processing systems.</li> <li>Preparing business proposals for management review.</li> <li>Quality concepts and their application.</li> </ul> <p><strong>Technical skills in:</strong></p> <ul> <li>Analyzing and summarizing data.</li> <li>Planning and control of work flow.</li> <li>Achieving stated objectives within designated time frame.</li> </ul> <p><strong>Ability to:</strong></p> <ul> <li>Perform mathematical calculations to include percentages, fractions and decimals.</li> <li>Identify issues, develop and execute plans.</li> <li>Format and prepare written reports.</li> <li>Communicate effectively with others in a work environment and with the public.</li> <li>Recognize and/or suggest innovative opportunities to improve operations.</li> <li>Support or lead continuous improvement initiates.</li> <li>Work as member of team or independently.</li> <li>Prepare and present recommendations to all levels of management.</li> <li>Research and analyze industry benchmarks and make recommendations.</li> <li>Analyze and define resource and skill requirements for projects.</li> <li>Develop and distribute performance support tools (e.g. Job aids, README files).</li> <li>Identify trends and assess potential impact.</li> <li>Analyze complex statistical data.</li> <li>Safely operate a motor vehicle.</li> <li>Work under pressure.</li> <li>Strong interpersonal, communication, investigative and analytical skills.</li> <li>Presentation skills to include public speaking.</li> <li>Written communication skills to include report preparation and presentation of major reports/proposals. (A sample may be required at time of interview).</li> <li>Willingness to travel, with overnight stays.</li> <li>Willingness to work irregular hours, weekends and holidays.</li> <li>Willingness to relocate.</li> </ul>