Insurance Customer Service Rep - Iowa

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Clive, IA

The Auto Club Group

<p><em>&ldquo;AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles &mdash; all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 60 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services.</em></p> <p><em>Today&rsquo;s AAA is a national federation comprised of 30 clubs throughout the United States and Canada. Whether you&rsquo;re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.&rdquo;</em></p>

keywords: about acg,compensation,environment,customer service,assist,duties,support,knowledge & skills,experience,salary,education & license

Full Time

Competitive Compensation and Benefits Package

Overview: <p class="p1"><strong>About ACG:</strong></p> <p class="p1">AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 14 million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.</p> <p class="p2">&nbsp;</p> <p class="p1">For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA&rsquo;s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally&mdash;on the road and throughout life&rsquo;s journey. AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.</p> <p class="p2">&nbsp;</p> <p class="p1"><strong>Compensation:</strong></p> <p class="p1">The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <strong>Job Description</strong> <p>&nbsp;</p> <p><strong>Insurance Customer Service Rep &ndash; Iowa&nbsp;</strong></p> <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;</p> <div><span style="font-family: Arial; font-size: medium;">&nbsp;&nbsp;</span></div> <p><strong><u><span style="font-family: Arial;">Primary Duties and Responsibilities:</span></u></strong></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. </span></li> <li><span style="font-family: Arial; font-size: medium;">Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures.&nbsp;&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. </span></li> <li><span style="font-family: Arial; font-size: medium;">Responds to customer inquiries and refers to agent when appropriate.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Provides a high level of administrative support to Travel and Insurance Agents during peak periods.</span></li> <li><span style="font-family: Arial; font-size: medium;">Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.&nbsp;</span></li> </ul> <div>&nbsp;</div> <p><strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></p> <div><u><span style="font-family: Arial; font-size: medium;">Education</span></u><span style="font-family: Arial; font-size: medium;">:</span></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Possess appropriate State Property and Casualty license</span></li> <li><span style="font-family: Arial; font-size: medium;">If you do not possess the&nbsp;</span><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: medium;">Property and Casualty license, ACG will invest in candidates to obtain these within 90 days of employment.&nbsp;</span></span></li> <li><span style="font-family: Arial; font-size: medium;">Travel accreditation (i.e. Disney College of Knowledge, Destination Specialties or CTA Certification)</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Touring procedures including the development of auto travel routings, marked maps and triptiks</span></li> <li><span style="font-family: Arial; font-size: medium;">Club and Travel promotions including the sales of travel, club and membership products and services</span></li> <li><span style="font-family: Arial; font-size: medium;">Promoting the sales of ACG insurance using established guidelines</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Auto Club Group Preferred Vendors requirements</span></li> <li><span style="font-family: Arial; font-size: medium;">Auto Club Group service standards</span></li> </ul> <p><strong>How you will benefit:</strong></p> <ul> <li>Our Auto Club Group Insurance Branch Customer Service Rep's earn&nbsp;a competitive salary&nbsp;($35,086.40 &ndash; $40,210.34)&nbsp;with a potential of earning bonuses and sales incentives.&nbsp;Also, our rep's can earn&nbsp;unlimited commissions on AAA Membership, Travel, and Credit Card sales.&nbsp; <ul> <li>Insurance Customer Service Rep's receive 100% backing from one of America&rsquo;s most trusted brands to include paid training and career growth opportunities.</li> <li>Career growth opportunity examples: Insurance Sales Agent, Travel Agent, Performance Coach, Membership Development Specialist, and Entrepreneurial Agent</li> <li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: <ul> <li>401k Match up to 6%</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Complimentary AAA Membership</li> <li>PTO &ndash; 15 days per year</li> <li>Paid Holidays &ndash; 10 days per year</li> <li>Tuition Reimbursement &ndash; $5,000 per year</li> </ul> </li> </ul> </li> </ul> <div><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u></strong></div> <p><span style="font-family: Arial; font-size: medium;">Schedule: Monday &ndash; Friday 8:30 AM &ndash; 5:30 PM.&nbsp; &nbsp; Work in a temperature-controlled office environment.</span></p>
Requirements: <p><strong>Qualifications</strong></p> <p><strong><u><span style="font-family: Arial;">Required Qualifications:</span></u></strong></p> <p><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Must obtain&nbsp;the appropriate State Property &amp; Casualty license within 90 days of hire.</span></li> <li><span style="font-family: Arial; font-size: medium;">Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire</span></li> <li><span style="font-family: Arial; font-size: medium;">may be required to attain and maintain state membership licenses as appropriate by department</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Providing a high level of customer-focused service</span></li> <li><span style="font-family: Arial; font-size: medium;">Servicing insurance policies and processing applications, renewals and amendments</span></li> <li><span style="font-family: Arial; font-size: medium;">Taking payments</span></li> <li><span style="font-family: Arial; font-size: medium;">Responding to billing and coverage questions</span></li> <li><span style="font-family: Arial; font-size: medium;">Promoting the sale of insurance products and/or travel and membership products</span></li> <li><span style="font-family: Arial; font-size: medium;">Processing monetary transactions</span></li> <li><span style="font-family: Arial; font-size: medium;">Outbound promotional calls for insurance and/or travel</span></li> <li><span style="font-family: Arial; font-size: medium;">Computer software applications (Word, Excel, etc.) and web based operations</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Insurance and travel terminology</span></li> <li><span style="font-family: Arial; font-size: medium;">General insurance and/or travel regulations</span></li> <li><span style="font-family: Arial; font-size: medium;">Underwriting procedures</span></li> <li><span style="font-family: Arial; font-size: medium;">Sales regulatory and compliance guidelines</span></li> <li><span style="font-family: Arial; font-size: medium;">Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems</span></li> <li><span style="font-family: Arial; font-size: medium;">Communicate effectively (verbal and written) with others in a work environment</span></li> <li><span style="font-family: Arial; font-size: medium;">Perform mathematical calculations to accurately perform monetary transactions</span></li> <li><span style="font-family: Arial; font-size: medium;">Work effectively in a team environment</span></li> <li><span style="font-family: Arial; font-size: medium;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial; font-size: medium;">Work irregular hours including holidays and weekends (may include community events)</span></li> <li><span style="font-family: Arial; font-size: medium;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-family: Arial; font-size: medium;">Maintain appropriate State Property &amp; Casualty license</span></li> </ul> <div> <p><span style="font-family: Arial; font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <p>&nbsp;</p> <p>Registration into the Pipeline Roster&nbsp;does not constitute&nbsp;any form of a commitment on the part of&nbsp;The Auto Club Group. This roster is&nbsp;valid for&nbsp;6 months. Candidates&nbsp;may be required to re-apply again after 6 months the of initial date of registration to be considered as an active pipeline applicant.</p> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> </div>