AVP, Field Operations (Large Growth Markets)

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment. Some travel is required with exposure to road hazards and temperature extremes. Irregular hours, including some overnight travel. Hours required vary based on business needs and effort is driven by project deadlines.</p> <p><strong> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p>Use knowledge and experience to provide insight and support for field business operations in assigned geography. This position is designed to assist the Field Vice President working in large growth markets, such as Florida. Work with leadership to define, develop and execute business strategy, action plans and initiatives in order to align business operations with corporate goals. Support leadership in developing and communicating business rules, operational standards and key performance indicators across insurance and all membership operations. Manage or support the implementation of consistent, defined processes and procedures. Ensure consistent engagement and partnerships with Lines of Business and Field Leaders to support high levels of performance and the obtainment of sales objectives. To support accelerated growth and allow the Field Vice President to focus on the broader growth strategy for the market, this position will have the field sales directors report directly to him/her.</p> <p>Provide oversight and support to high-profile projects taking place in the assigned state/geography. Represent leadership in meetings and communications, as well as on projects with business partners, Line of Business and Field Leaders. Oversee, manage and monitor internal and cross-department projects and activities to include coordinating and driving all tasks to completion.</p> <p>Ensure proper reporting of project status and analysis of performance related to the key performance indicators. Partner with Finance and other business units to develop and maintain a central repository for the data, metrics and reporting regarding budgets, expenses and status. Provide leadership with consistent, reliable information for making strategic and tactical business decisions.</p> <p><strong><u>Additional Items to Post for Field Agent Support and Distribution:</u></strong></p> <p>Provide on-going support for all agent types being used in the assigned geography, including: onboarding, licensing, appointments, contracts, office open/close/move.</p> <p>Work with business area to establish consistent sales compensation plans, by role, for the assigned geography. Sales compensation plans include Employee Agents, Independent Agents, Entrepreneurial Agents, Sales Agents, Travel, Life and Car Care. Develop and manage incentive programs that support corporate growth and profitability goals. Establish sales goals, performance standards and provides oversight of adherence and progress. Develop, implement and maintain Insurance Net Promotor Score program.</p> <p>Provide oversight, through management staff, of sales support functions including service quality, training, agent rewards &amp; recognition programs, projects and sales rules and procedures.</p> <p><strong><u>Supervisory Responsibilities:</u></strong></p> <p>Manage professional, technical and support personnel. Select, hire, train, develop and coach assigned staff in accordance with corporate and Huma Resource guidelines.</p>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <p><strong>Education:</strong></p> <ul> <li>Master&rsquo;s degree in Business Administration.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>Previous managerial experience and ability to effectively manage in a matrix environment.</li> <li>Previous experience in supporting both Agencies and the Home Office environments.</li> </ul> <p><strong>Skills and abilities:</strong></p> <ul> <li>Ability to influence others and collaborate across departments.</li> </ul> <p><strong>Knowledge of:</strong></p> <ul> <li>AAA membership/travel operations.</li> <li>Auto Club Group products and services.</li> <li>Auto Club Group sales compensation and incentive programs.</li> </ul> <p><strong><u>Qualifications</u></strong></p> <p><strong>Required Qualifications:</strong></p> <p><strong>Education:</strong></p> <ul> <li>Bachelor&rsquo;s degree in Business Administration or related field.</li> <li>Possession of a valid State Driver&rsquo;s License.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>10 years corporate Property and Casualty or field operations experience with increasing responsibility that included several years of management experience.</li> <li>Leading large-scale transformational initiatives.</li> <li>Creating short and long term cross functional strategic initiatives.</li> <li>Planning, developing, implementing and managing field support operations and activities for a multi-state organization.</li> <li>Developing business plans.</li> <li>Budgeting process.</li> <li>Sales processes and procedures.</li> <li>Proven results-oriented leader who can influence LOB partners and field resources to achieve assigned business targets.</li> <li>Marketing sales and business strategies.</li> <li>Financial modeling.</li> <li>General ledger, regulatory, economic climate and business lines operations.</li> <li>Insurance delivery systems.</li> <li>Business project management and planning.</li> <li>Successfully building and sponsoring teams that take joint ownership of projects, programs and related activities.</li> <li>Building consensus between business, field and project teams.</li> </ul> <p><strong>Knowledge and Skills:</strong></p> <p><strong>Knowledge of:</strong></p> <ul> <li>Club and Insurance Operations functions and economics.</li> <li>Developing business plans.</li> <li>Sales processes and procedures.</li> <li>Marketing sales and business strategies.</li> <li>Financial modeling.</li> <li>General knowledge of legal, regulatory and economic climate, in which the Auto Club Group and its affiliated clubs and business lines operate.</li> <li>Insurance delivery systems.</li> <li>Property/casualty insurance.</li> </ul>