Universal Banker I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

<p><em>&ldquo;AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles &mdash; all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 60 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services.</em></p> <p><em>Today&rsquo;s AAA is a national federation comprised of 30 clubs throughout the United States and Canada. Whether you&rsquo;re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.&rdquo;</em></p> http://michigan.aaa.com/

keywords: about acg,compensation,environment,financial services,sales,communication,analysis,duties,knowledge & skills,education,ability to do,experience

Full Time

Competitive Compensation and Benefits Package

Overview: <p class="p1"><strong>About ACG:</strong></p> <p class="p1">AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 14 million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.</p> <p class="p2">&nbsp;</p> <p class="p1">For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA&rsquo;s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally&mdash;on the road and throughout life&rsquo;s journey. AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.</p> <p class="p2">&nbsp;</p> <p class="p1"><strong>Compensation:</strong></p> <p class="p1">The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <strong>Job Description</strong> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">Universal Banker I &ndash; The Auto Club Group</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">What you will do:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">&nbsp;&nbsp;</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;"><u style="font-weight: 300;">Primary Duties and Responsibilities:</u></strong></span></p> <ul> <li style="font-weight: 300;"><span style="font-weight: 300;">Provide outstanding, courteous and friendly service, which exceeds member expectations, while working within service standard guidelines. </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Ability to use a relationship-building consultative approach to determine member financial needs, in a fast-paced, high volume bank call center or branch.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Operate under direct supervision while receiving instruction and guidance from management and senior level staff.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Primary focus is on performing routine tasks and executing daily deliverables as directed.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Develop knowledge and skills within assigned discipline.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Use existing procedures to solve routine or standard problems. </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Provide immediate resolution to issues or refer to appropriate staff for additional assistance.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Continue to grow in this learning role completing required training and taking on new assignments as the organization grows.</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Communicate with customers by phone, email or online chat.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">When operating in a branch environment, will also communicate with the customer in person, distribute cash and complete daily branch activities such as balancing drawers and scanning documents.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Handle entry-level service requests and account or product inquiries.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Provide information regarding basic bank account transactions, servicing protocols and product features.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Assist customers by processing core deposit and financial transactions to include, but not limited to: account set-up, closing deposit accounts, password resets, electronic funds transfers (EFT), Automated Clearing House (ACH) transactions, CD set-up, etc.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Help customers with technical difficulties related to online, mobile and automated banking systems.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Navigate through various sources to gather the necessary information in order to respond to customer questions and resolve issues.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Make outbound calls to follow-up on applications and service requests.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Follow-up with customers, Agents and internal departments to ensure that all documentation is received and in compliance with bank procedures.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Provide seamless service while ensuring accurate processing in order to meet or exceed Bank customer service levels and efficiency standards.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Ensure adherence to regulatory and corporate polices and requirements.</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Identify opportunities to cross-sell bank products (e.g., CDs, IRA accounts, credit cards, loans) and The Auto Club Group&rsquo;s membership and insurance products/services.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Will have opportunities to conduct sales calls in the effort to retain existing customers and grow our trusted relationships.&nbsp; </span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Refer customers to the appropriate area (i.e.: Mortgage, Auto and Consumer Lending) as necessary.&nbsp;</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;">&nbsp;<strong style="font-weight: 300;">How you will benefit:</strong></span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">401k Match</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Medical</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Dental</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Vision</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">PTO</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Paid Holidays</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Tuition Reimbursement</span></li> </ul> </li> </ul>
Requirements: <p style="font-weight: 300;"><strong>Qualifications</strong></p> <p style="font-weight: 300;">&nbsp;</p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">We&rsquo;re looking for candidates who:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;"><u style="font-weight: 300;">Preferred Qualifications:</u></strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><u style="font-weight: 300;">Education:</u></span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Associate Degree in Business Administration or a related field</span><span style="font-weight: 300;">&nbsp;</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><u style="font-weight: 300;">Experience:</u></span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">branch banking, account opening and/or sales experience</span><span style="font-weight: 300;">&nbsp;</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><u style="font-weight: 300;">Knowledge and Skills:</u></span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Personal banking operations and procedures</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Bank deposit products and services</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Bank loans and lines of credit available</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Banking systems</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Banking regulations including deposit and lending</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Laws that govern Individual Retirement Accounts</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Microsoft Word, Excel and Outlook</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Effective business writing skills</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Customer service techniques</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Selling techniques</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;"><u style="font-weight: 300;">Work Environment:</u></strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">Works in a temperature-controlled office environment.&nbsp; Ability to lift 50 pounds and stand and sit for long period of time.&nbsp;</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;"><u style="font-weight: 300;">Required Qualifications:</u></strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><u style="font-weight: 300;">Education:</u></span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">High school diploma or equivalent</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><u style="font-weight: 300;">Experience:</u></span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">1-year personal banking experience or 3 years retail sales experience</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">working within a customer service environment</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><u style="font-weight: 300;">Knowledge and Skills:</u></span><span style="font-weight: 300;">&nbsp;</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">Knowledge of:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Microsoft Word, Excel and Outlook</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">effective business writing skills</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">customer service techniques</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">selling techniques</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;">Ability to:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Complete appropriate training relative to all company products and services</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Service customer bank inquiries within a fast-paced call center or branch environment to include:</span> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Opening and maintaining deposit accounts for customers</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Performing account maintenance on customer accounts</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Dealing with upset customers</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Strengthening current customer relationships</span></li> </ul> </li> <li style="font-weight: 300;"><span style="font-weight: 300;">Cross-sell bank products and services to consumers</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Effectively communicate with current and potential customers in person, by phone or through online chat</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Work with multiple lines of business and bank departments</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Perform bank image capture</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Multitask to accomplish goals and meet deadlines</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Comply with all banking regulations, including deposit regulations and lending regulations</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Work extended/irregular hours to include weekend/holidays</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">&nbsp;</strong><strong style="font-weight: 300;">What it&rsquo;s like to work for us:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">Who we are:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The Auto Club Group has established four long-term enterprise goals:</span></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;"><span style="font-weight: 300;">Long-term, sustainable, profitable growth</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">AAA Membership growth and renewal</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Operational excellence</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Become the &ldquo;flagship club&rdquo; of the AAA Federation</span></li> </ul> <p style="font-weight: 300;"><span style="font-weight: 300;"><strong style="font-weight: 300;">Important Note:</strong></span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</span></p> <p style="font-weight: 300;"><span style="font-weight: 300;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p>