Automotive Technician B

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Wilmington, NC

The Auto Club Group

<p><em>&ldquo;AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles &mdash; all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 60 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services.</em></p> <p><em>Today&rsquo;s AAA is a national federation comprised of 30 clubs throughout the United States and Canada. Whether you&rsquo;re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.&rdquo;</em></p>

keywords: about acg,compensation,repair & maintenance,customer satisfaction,qualifications,physical demands

Full Time

Competitive Compensation and Benefits Package

Overview: <p class="p1"><strong>About ACG:</strong></p> <p class="p1">AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 14 million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.</p> <p class="p2">&nbsp;</p> <p class="p1">For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA&rsquo;s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally&mdash;on the road and throughout life&rsquo;s journey. AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.</p> <p class="p2">&nbsp;</p> <p class="p1"><strong>Compensation:</strong></p> <p class="p1">The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <strong>Job Description</strong> <p>&nbsp;</p> <p><strong><u>SUMMARY</u></strong></p> <p>Our Car Care division is looking for responsible automotive repair professionals with at least two years of experience. In this position, you'll provide diagnostic and major repair services to member vehicles, helping to get AAA members back on the road in a safe and timely manner. If you are detail-oriented, have a passion for hands-on problem solving, and enjoy helping people, this is a great opportunity for you. Come grow with us.</p> <p><strong><u>WHY AAA?</u></strong></p> <p>You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:</p> <ul> <li>We help others. <ul> <li>As a member organization, AAA is passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits.</li> </ul> </li> <li>We are focused on growth. <ul> <li>We are 2 million plus members strong with continued job growth over the past 20 years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability &amp; growth. <ul> <li>State of the Art Repair equipment</li> <li>Online training available from industry leading strategic vendors at no cost to you</li> <li>ASE preparation via online training</li> <li>ASE Certification Exam reimbursement</li> <li>Bonus for each ASE test/recertification passed</li> <li>In the state of NC, we pay for State Inspectors License</li> </ul> </li> </ul> </li> <li>We offer a competitive Total Compensation package. <ul> <li>You know compensation goes way beyond bring home pay. AAA offers best in class benefits. . .&nbsp; excellent medical coverage, dental, vision, etc. . .</li> <li>Free AAA membership</li> <li>Free uniforms</li> <li>Free shoes</li> <li>Up to 3 weeks of vacation your first year</li> <li>11 paid holidays</li> <li>We offer profit sharing, and 401k with matching contributions. <ul> <li>Automatic 4% 401K contribution by the company</li> <li>401K match of 50% up to 6% contribution <ul> <li>(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)</li> </ul> </li> </ul> </li> <li>Competitive Pay Range starting at $60,000/year</li> <li>Paid weekly</li> <li>Bonus incentives</li> <li>We are committed to work-life balance. We provide vacation, AND paid time off. <ul> <li>Closed Sunday</li> <li>Shorter workdays than competitor (we close at 6pm)</li> <li>Monday &ndash; Friday, hours are 7:30am-6pm</li> <li>Saturday, hours are 8am to 4pm</li> <li>Closed major holiday&nbsp;</li> </ul> </li> </ul> </li> </ul> <p>&nbsp;</p> <p><strong><u>WHAT YOU&rsquo;LL DO</u></strong></p> <p>We are an established automobile club, but we don't take our trusted reputation for granted. We earn our members' loyalty every day, with every service contract and face-to-face interaction. AAA is dedicated to making sure our members have efficient, safe, and positive experiences on the road and with us, wherever they may be.</p> <p>As an Automotive Technician, you'll represent our organization's commitment to safety and quality. You will:</p> <ul> <li>Help AAA Members get back on the road with confidence <ul> <li>Service and Maintenance &ndash; Provide general vehicle maintenance, tire installation and repairs, fluid maintenance services, and NC state inspections</li> <li>Diagnostics and Repair &ndash; Ensure the proper and safe functioning of brake systems, suspension system, cooling system, air conditioning system, starting and charging system, electrical system, fuel system and ignition, and onboard system</li> <li>Wheel Alignment &ndash; Understand theory and application</li> <li>Major Repairs &ndash; Perform engine, transmission, driveline, and other repairs</li> </ul> </li> <li>Contribute to AAA's trusted reputation <ul> <li>Results &ndash; Maintain our company standard of productivity</li> <li>Expertise &ndash; Stay current with the latest automotive technology and maintenance and repair techniques</li> <li>Quality &ndash; Work within our defined service standards, safely, efficiently, and with the highest attention to detail and excellence</li> </ul> </li> <li>Be part of an exceptional member and customer experience <ul> <li>Teamwork &ndash; Thrive in a team setting by being flexible and adaptable</li> <li>Satisfaction &ndash; Focus on making sure customers are satisfied with our service. From the first greeting to the final wave goodbye, we are committed to making sure our members have only positive, helpful experiences with AAA.</li> </ul> </li> </ul> <p><strong><u>FUNCTIONAL CAREER PATH</u></strong></p> <ul> <li>Automotive Technician B &gt; Automotive Technician A &gt; Master Technician &gt; Store Manager &gt; Regional Manager &gt; Vice President of Car Care</li> </ul> <p>​​​​​​​​​​​​</p> <p>Delivering value, safety, and total peace of mind every day is not just our business, it&rsquo;s our purpose.</p> <p>Join our team.</p> <p>Dedicated. Innovative. Driven. Successful.&nbsp;</p>
Requirements: <p><strong>Qualifications</strong></p> <p><strong><u>WHO YOU ARE</u></strong><u></u></p> <p><strong>Required qualifications</strong></p> <ul> <li> <ul> <li>At least 2 years of automotive repair experience</li> <li>Ability to work flexible work schedules to include Saturdays</li> <li>Willingness to progress within the Automotive Technician career path</li> <li>Possess own tools for use in shop</li> </ul> </li> </ul> <p><strong>Preferred qualifications</strong></p> <ul> <li> <ul> <li>4 ASE certifications preferred</li> </ul> </li> </ul> <p><strong>Competencies</strong></p> <ul> <li> <ul> <li>Drive for results &ndash; Has a bias for taking action; you work with a sense of urgency to find solutions to peoples' problems.</li> <li>Values excellence &ndash; Takes pride in one&rsquo;s work product and in delivering a superior customer experience.</li> <li>Tendency toward self-improvement &ndash; A problem solver by nature, but enjoys upgrading one&rsquo;s knowledge regularly. Stays on top of new techniques and processes without having to be asked.</li> <li>Safety-focused &ndash; Overly cautious of potential hazards and deeply care for the safety of self and others. Adheres to all workplace safety laws, regulations, standards and practices.</li> </ul> </li> </ul> <p><strong>Legal Background Requirements</strong></p> <ul> <li> <ul> <li>No felony convictions within 7 years</li> <li>Must have a valid, unrestricted driver's license</li> </ul> </li> </ul> <p class="Default">&nbsp;</p> <p><strong><u>FUNCTIONAL CAREER PATH</u></strong></p> <ul> <li>Automotive Technician B &gt; Automotive Technician A &gt; Master Technician &gt; Store Manager &gt; Regional Manager &gt; Vice President of Car Care</li> </ul> <p>&nbsp;</p> <p><strong><u>PHYSICAL DEMANDS</u></strong></p> <ul> <li>This position involves occasional sitting and standing, frequent walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, frequent lifting up to 80 pounds in weight&nbsp;</li> <li>Finger and hand dexterity is required for frequent and continuous cleaning</li> <li>Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone&nbsp;</li> <li>Ability to process, express and exchange information orally, in writing, presentations and through online applications</li> <li>Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations</li> </ul> <p><em>Important Note:</em></p> <p><em>ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.</em></p> <p><em>The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</em></p> <p><em><span lang="EN">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></em></p>