Senior Claim Specialist - Homeowner

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /> <p><strong><u>Work Environment</u></strong></p> <p>Works in a temperature controlled office and home environment.&nbsp; Travel required to attend depositions, mediations, courts hearings, inspect damaged homes, meet contractors and public adjusters, with exposure to road hazards and temperature extremes.&nbsp;<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance,&nbsp; 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <ul> <li>Work under less supervision with a high-level of authority to handle highly complex technical issues on the most complex homeowner claims.</li> <li>Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim management system.&nbsp;&nbsp;</li> <li>Complete coverage analysis on the most complex claims. Ensure all possible policyholder benefits are identified.&nbsp;</li> <li>Create additional sub-claims if needed.&nbsp; Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions, and possible recovery potential.&nbsp;</li> <li>Conduct thorough reviews of damages and determine the applicability of Florida case law and other factors related to the claim.</li> <li>Evaluate the financial value of the loss.</li> <li>Approve payments for the appropriate parties accordingly.&nbsp; Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).&nbsp; Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.&nbsp;&nbsp;</li> <li>Utilize strong negotiating skills.</li> <li>Senior Claim Specialists assigned to the Homeowner claim unit handle the most complex claims, predominantly those in litigation and/or appraisal.&nbsp; Investigate claims requiring a high level of coverage analysis.&nbsp; Review estimates for accuracy.&nbsp;&nbsp;</li> <li>May monitor contractor repair status.&nbsp;&nbsp;</li> <li>May assist Claim Managers and Directors with file reviews and training.</li> </ul>
Requirements: <p><strong><u>Preferred Qualifications</u></strong></p> <p><u>Education:</u></p> <ul> <li> <p>Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience</p> </li> <li> <p>Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent</p> </li> <li> <div>CPCU coursework or designation</div> </li> <li> <div>Xactware Training</div> </li> <li> <div>IICRC WRT/ASD certifications</div> <div><u>Ability to:</u></div> </li> <li> <div>lift up to 25 pounds</div> </li> <li> <div>climb ladders</div> </li> <li> <div>walk on roofs</div> </li> </ul> <div><strong><u>Required Qualifications</u></strong></div> <div><u>Education:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</u></div> <ul> <li> <div>Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience</div> </li> <li> <div>Must have or be eligible to acquire a Florida 06-20 Adjuster&rsquo;s license within 90 days of hire</div> </li> <li> <div>Must have a valid Florida Driver's License</div> </li> </ul> <div><u>Experience:</u></div> <ul> <li> <div>Five years of experience in the following:</div> </li> <li> <div>Evaluation and negotiation of complex homeowner claims</div> </li> <li> <div>Preparing and evaluating homeowner repair estimates</div> </li> <li> <div>Securing and evaluating evidence</div> </li> <li> <div>Subrogation claims</div> </li> <li> <div>Resolving complex coverage questions</div> </li> <li> <div>Taking recorded statements</div> </li> <li> <div>Establishing and communicating clear evaluation and resolution plans for claims</div> </li> <li> <div>Drafting detailed coverage position letters</div> </li> <li> <div>Handling 1<sup>st</sup>&nbsp;party homeowner litigation</div> </li> </ul> <div><u>Knowledge and Skills:</u></div> <div>Advanced technical knowledge of:&nbsp;</div> <ul> <li> <div>Fair Trade Practices Act as it relates to claims</div> </li> <li> <div>Subrogation procedures and processes</div> </li> <li> <div>Intercompany arbitration</div> </li> <li> <div>Litigation process</div> </li> <li> <div>Advanced technical knowledge of building construction and repair techniques</div> </li> </ul> <div><u>Ability to:</u></div> <ul type="disc"> <li>Handle claims to the line Claim Handling Standards</li> <li>Follow and apply ACG Claim policies, procedures and guidelines</li> <li>Work within assigned ACG Claim systems including basic PC software</li> <li>Perform &nbsp;claim file review and investigations</li> <li>Demonstrate effective communication skills (verbal and written)</li> <li>Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns</li> <li>Analyze and solve problems while demonstrating sound decision making skills</li> <li>Prioritize claim related functions</li> <li>Process time sensitive data and information from multiple sources</li> <li>Manage time, organize and plan work load and responsibilities</li> <li>Safely operate a motor vehicle in order to attend meetings off site &nbsp;</li> <li>Travel outside of assigned territory which may involve overnight stay</li> <li>Work evenings or weekends</li> </ul>