Claim Support Staff

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Auburn Hills, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,compensation,compliance,support,experience,education,knowledge and skills


Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.&nbsp;Willingness to work irregular hours, including various shifts and weekends.</p> <p><strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p>Provide support to the Claims department by completing well defined clerical tasks that require a general understanding of: the Claims process, business context and the Claims department organization and workflow. Day-to-day routine tasks include: copying paper, scanning documents, sending and receiving faxes and completing form letters. Send previously approved checks, pre-written letters and mailings. Create and code paper and electronic claim files based on pre-determined detailed instructions. Retrieve files from storage facility. Handle general inquiry routing calls regarding claim files. Work requires detailed compliance to specific instructions, with significant supervisory oversight.</p> <p>May be assigned tasks normally handled at a higher level as needed.</p>
Requirements: <p><strong><u>Required Qualifications:</u></strong></p> <p><strong>Education:</strong></p> <ul> <li>High School Diploma or equivalent.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>Working with P.C. software applications.</li> </ul> <p><strong>Knowledge and Skills:</strong></p> <ul> <li>Work under significant supervision.</li> <li>Demonstrate compliance to specific instructions.</li> <li>Work well under pressure.</li> <li>Organize and prioritize multiple tasks.</li> <li>Prepare and code claim files.</li> <li>Communicate effectively with others over the telephone and in person.</li> <li>Use basic math skills.</li> <li>Bend and stoop in order to file and/or retrieve claims documents.</li> <li>Use automated processing and computer systems.</li> <li>Maintaining accurate files and records.</li> </ul>