Field Representative, Service Provider Network

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Frequent travel required (up to 60% of work time) with exposure to road hazards and temperature extremes.</p> <p><strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p>Supporting ACG organizational strategy this specialized position is responsible for contracting and maintaining optimum Emergency Roadside Assistance, and Battery Service (BS) network territory in assigned areas. Recommends the appointment and termination of contractors. Establishes and maintains relationships with non-network service providers (prospects) as potential contractor replacements. Facilitates contractor training and certification to improve service strategies as indicated. Advises contractors of Club policies, compliance, and operating procedures to ensure unsurpassed customer service. Provides small business consultative support and acts as a liaison between Club, service provider and member to ensure contractual, operational, and service quality requirements are supported throughout the provider network. Continuously monitors quality service and provides support and corrective action as appropriate to maintain service levels that achieve Automotive goals.&nbsp;Accountability for effectively managing the contractor cost per call (CPC) in adherence with budgeted goals. Ensures compliance with contractor payment policies to maintain a strong service provider network. Responsible for achieving battery program goals and sustaining a strong network of approved auto repair shops as assigned.</p> <p>Prepares activity reports and maintains files such as performance and inspection reports, complaints, etc.</p>
Requirements: <p><strong>PREFERRED:</strong></p> <ul> <li>Bachelor&rsquo;s degree in Business Administration, Accounting, Communications or a related field, is preferred.</li> <li>Technical training in automotive repair.</li> </ul> <p><strong>Qualifications</strong></p> <p><strong><u>Required Qualifications:</u></strong></p> <ul> <li>High School diploma, GED or Technical school graduate/certification.</li> <li>Possession of a good driving record and a valid State driver's license.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>3 to 5 years of directly related automotive or customer service responsibilities.</li> <li>Proven leadership skills.</li> <li>Analyzing reports and financial statements.</li> <li>Evaluating service needs and business practices.</li> <li>Managing vendor/supplier relationships.</li> <li>Resolving member/customer service issues.</li> <li>Communicating and advising facility owners, customers or members regarding standards, policies and procedures.</li> </ul> <p><strong>Knowledge and Skills:</strong></p> <ul> <li>Strong interpersonal and written/verbal communication skills.</li> <li>Complaint management and conflict resolution skills.</li> <li>Analytical and negotiation skills.</li> <li>Ability to review a business situation and using financial data, develop strategies and implement plans to support a successful business model.</li> <li>Working knowledge of Microsoft applications (e.g. Word, Excel, PowerPoint).</li> <li>Automobile maintenance and operation.</li> <li>Training methods and techniques.</li> </ul>