Insurance Representative (ACICF-ACSIC)

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> </p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.&nbsp;Willingness and ability to work extended/irregular hours to include weekends/holidays.</p> <p><strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br /></p> <p><strong><u>PIPELINE ROSTER</u></strong></p> <p>In order to provide qualified Insurance Sales Representative Candidates for our Insurance Call Center in Heathrow, FL, The Auto Club Group keeps a roster of interested applicants.&nbsp;If you are interested and fulfill the&nbsp;minimum requirements, please complete&nbsp;this online application. Registration into the Pipeline Roster&nbsp;does not constitute&nbsp;any form of a commitment on the part of&nbsp;The Auto Club Group. This roster is&nbsp;valid for&nbsp;6 months. Candidates&nbsp;may be required to reapply again after 6 months from the initial date of registration to be considered as an active pipeline applicant.</p>
Responsibilities: <p>Provide service to internal and external customers regarding Auto Club South Insurance Company (ACSIC) and Auto Club Insurance Company of Florida (ACICF) insurance products. Respond to customer and agent inquiries which may include: questions regarding policies, endorsement requests, coverage counseling, and identifying coverage gaps. Provide advice, process add-ons (e.g. add drivers, etc.) and/or make coverage changes to existing policies only. Individuals in this role do not write, sell or bind new policies.</p> <p>Deliver customer-centric service in a high volume, fast paced call center environment, using PC, Internet and ACD phone technology. Interact with customers, agents, internal business areas, and third-party callers in accordance with company, state, and federal regulatory policies and procedures. May assist other Customer Interaction Centers (e.g. Claims, Membership, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.</p> <p>Provide one-call resolutions to customer situations in the attempt to prevent callbacks. Review and investigate complex issues such as requests for coverage reinstatements and policy exceptions. Utilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure. Make outbound customer and agent contacts in response to follow-up items, questions or complaints in order to improve customer experience, prevent delays and positively impact customer satisfaction results. Contact the Department of Financial Services regarding escalated customer issues when necessary.</p> <p>Identify and communicate potential underwriting and product concerns. Make recommendations for product and process improvements to further develop department and company performance and reduce inefficiencies. Refer rating errors. Share best practices with management team/co-workers. Understand and maintain authorization levels, in accordance with outlined state licensing requirements.</p> <p>Complete and maintain licensing and continuing education requirements, in accordance with the guidelines set forth by the Department of Financial Services.</p>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <p><strong>Education:</strong></p> <ul> <li>College level coursework, certification or equivalent (i.e., continuous learning).</li> <li>Possession of current Property &amp;Casualty insurance license for appropriate state.</li> </ul> <p><strong>Experience in /with:</strong></p> <ul> <li>Working in a customer service call center environment.</li> <li>Working with home and/or auto insurance products.</li> <li>Operating windows and non-Windows based systems.</li> <li>Preparing rate quotations.</li> <li>Investigating and resolving sales related problems.</li> <li>Navigating and entering information between multiple different programs &amp; screens.</li> </ul> <p><strong>Knowledge of:</strong></p> <ul> <li>Company insurance products, features and services.</li> <li>Company membership services and products.</li> <li>Company subsidiary products.</li> <li>Equity and group billing.</li> <li>Auto and homeowner&rsquo;s insurance terminology and explanation of coverages.</li> </ul> <p><strong><u>Qualifications</u></strong></p> <p><strong>Required Qualifications:</strong></p> <p><strong>Education:</strong></p> <ul> <li>High School diploma or equivalent.</li> <li>Must attain all appropriate State Property &amp; Casualty insurance licenses within 30/60 days from the start of licensing coursework.</li> </ul> <p><strong>Experience in /with:</strong></p> <ul> <li>Providing a high level of customer-focused service.</li> <li>Competently entering information on various screens using a PC keyboard.</li> <li>Navigating through a PC windows environment, including accessing information from multiple applications.</li> <li>Managing and navigating multiple sources of information and applying them as needed.</li> <li>Performing monetary transactions (e.g., entering key data into cash terminal, adjusting account balances, etc.</li> </ul> <p><strong>Ability to:</strong></p> <ul> <li>Complete appropriate training relative to all company products and services.</li> <li>Demonstrate advanced insurance and product knowledge with a high level of technical skills.</li> <li>Demonstrate excellent customer service skills in a fast paced, customer focused call center environment.</li> <li>Work within a team environment with minimal supervision.</li> <li>Present complex information in a clear, concise manner.</li> <li>Maintain accurate records.</li> <li>Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures).</li> <li>Demonstrate effective use of time management.</li> <li>Demonstrate strong skills in use of PC applications such as Microsoft Office.</li> <li>Attain and maintain the appropriate licensing as required for any ACICF and ACSIC products.</li> <li>Achieve service goals and other performance expectations, as defined by management.</li> <li>Apply critical thinking and research skills to solve complex issues and billing and rating equations.</li> </ul>