IT Consultant

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: about acg,work environment,compensation,teamwork,support,security,operating system,knowledge,degree,certification,performance,management

Full-Time

Competitive Compensation and Benefits Package

Overview: <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. </span></p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;"><strong><u><br /><br /></u></strong></span></p>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">Serves as a strong team member and individual contributor in the support, development and implementation of new and/or updated technology. Provides support to management in identifying and implementing standards and methodologies. Defines the functional requirements of the system to support business needs and provides oversight to the process of identifying, evaluating and testing new/emerging technologies. Supports Security in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources. Works with project teams and customers to understand and define business objectives and requirements to ensure technical designs comply with IS technology standards. </span></p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial; font-size: medium;">Serves as a strong team member and individual contributor in the support, development and implementation of new and/or updated technology. Provides support to management in identifying and implementing standards and methodologies. Defines the functional requirements of the system to support business needs and provides oversight to the process of identifying, evaluating and testing new/emerging technologies. Supports Security in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources. Works with project teams and customers to understand and define business objectives and requirements to ensure technical designs comply with IS technology standards. </span></span>&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p>
Requirements: <p style="font-weight: 400;"><strong><u>Preferred Qualifications</u></strong></p> <p style="font-weight: 400;">Certification:</p> <ul style="font-weight: 400;"> <li>ITIL Practitioner - Release &amp; Control</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"><span>Experience in/with:</span></p> <ul style="font-weight: 400;"> <li>Analyzing and restoring service to new incidents</li> <li>Monitoring using report tools and methods required to recognize service outages and restore within Service level Agreement (SLA)</li> <li><span>Windows 7 to Windows 10 migrations &ndash; in place and wipe and load</span></li> <li><span><span>Windows 10 Image build, task sequence and update process</span></span></li> <li><span>PC Deployment</span></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin: 0in 0in 0pt; line-height: normal; mso-layout-grid-align: none;"><span>Knowledge of:</span></p> <ul style="font-weight: 400;"> <li><span>SCCM and how it interacts with the Windows 10 build and deployment</span></li> <li><span>Deploying Windows 10 with the Microsoft Deployment Toolkit</span></li> <li><span>System Center Configuration Manager Expertise (SCCM) - Building task sequences, Imaging, dploying images and patching, reporting deployment status of Windows 10 migration</span></li> <li><span>Understanding of Active Directory and Group Policy, as it relates to Windows 10 Image and security</span></li> <li><span>Basic SQL Querying</span></li> <li><span>Automation with PowerShell/VB Script</span></li> </ul> <p style="font-weight: 400;">&nbsp;</p> <p style="font-weight: 400;"><strong><u>Work Environment</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span>Works in a temperature controlled office environment.</span></p> <p style="font-weight: 400;"><span><strong><u><br />Required Qualifications:</u></strong></span></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span>Bachelor Degree in Computer Science or related field or applicable professional certification and/or four to six years relevant technical and analytical experience.</span></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span>Requirements include the same as previous in job family plus strong technical, analytic, design and development experience.</span></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span>Experience in/with:</span></p> <ul style="font-weight: 400;"> <li>Developing new technologies and/or processes to meet business needs</li> <li>Building and supporting multiplatform systems</li> <li>Providing internal consulting expertise to business customers in the development of business requirements</li> <li>Interpreting and coordinating the maintenance of technology consistent with architectural guidelines</li> <li>Providing oversight to the introduction of new development tools and/or processes</li> <li>Monitoring tasks, using appropriate tools and techniques, recording progress, adjusting to project changes to meet deadlines</li> <li>Designing, developing and supporting mainframe or distributed systems</li> <li>System development methodologies</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"><span>Knowledge of:</span></p> <ul style="font-weight: 400;"> <li>Infrastructure architecture (Network, Integration)</li> <li>Security and control procedures&nbsp;</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"><span>Ability to:</span></p> <ul style="font-weight: 400;"> <li>Apply similar prior experience to new issues to ensure effective problem solving</li> <li>Develop strong business relationships</li> </ul> <p style="font-weight: 400;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><span>Strong written communication skills, including, but not limited to, procedures and technical material preparation and presentation.</span></p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;<span>The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br /></span><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p style="font-weight: 400;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p>