Claim Representative II -- Auto Liability

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p style="margin-top: 0px; margin-bottom: 0px;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <div>&nbsp;</div> <div><strong><u><br /><br /></u></strong></div>
Responsibilities: <div>&nbsp;As an Auto Liability Claim Representative you will:</div> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">Independently performs detailed and highly complex desk claim functions. Reviews files obtains coverage information and contacts insured to discuss claim process. Explain laws/regulations regarding repair. Arrange for vehicle inspections, and arrange alternate transportation when applicable. Review damage appraisals and/or work with direct repair facilities to obtain necessary information. Determine value of vehicle in order to settle claim. Notifies insured of total loss and advises regarding procedures. Obtains necessary medical, accident, legal and police reports to complete files. Work with insured to select coordinate auto repairs as needed. Ensure the sale of salvage to reduce claim costs. Authorizes repairs and updates claim diary. Reviews the status of open and closed reserves and makes adjustments consistent with exposures. Authorize checks within authority level. Reviews files for potential subrogation and completes subrogation forms. Assist in the recovery of corporate claim expenditures from insureds/applicants, uninsured motorists, businesses, other insurers, etc. in accordance with established procedures. May represent company at trials, depositions and settlement hearings. Assists less experienced claim representatives with claims that are more complicated and complex. Assume responsibility for complex files that were previously assigned to other claim representative(s) and/or technical support staff members. Communicate with direct repair shops (DRS) in order to provide/update claim information. Coordinate re-inspections as necessary to investigate and evaluate DRS requests for additional repairs, and to evaluate the quality of service provided. Work with legal providers to assist in structured settlement utilization as necessary. Provides after-hour coverage to process claims on a rotating basis.&nbsp;</p> <div>&nbsp;</div> <div>&nbsp;</div> <br /> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
Requirements: <div><strong><u>Preferred Qualifications:</u></strong></div> <p style="margin-top: 0px; margin-bottom: 0px;">2+ years prior claims handling experience.</p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">Associate's degree in Business Administration, Insurance or a related field or the equivalent in related work experience.</p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent.</p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">Subrogation experience in a property/casualty insurance company.</p> <div>&nbsp;</div> <div>Strong negotiation skills.</div> <div>&nbsp;</div> <div>Experience to include :</div> <ul type="disc"> <li>Analyzing and problem solving</li> <li>Organization and planning</li> <li>Decision making</li> <li>Investigating, evaluating and settling automobile liability claims</li> <li>Coordination and collection of data to handle subrogation opportunities on multiple claims from one event</li> </ul> <p style="margin-top: 0px; margin-bottom: 0px;">Basic PC software skills (Word, Excel etc.)</p> <div>&nbsp;</div> <div>&nbsp;</div> <div><strong><u>Work Environment</u></strong></div> <p style="margin-top: 0px; margin-bottom: 0px;">Works in a temperature controlled office environment.</p> <br /> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <div><strong><u>Required Qualifications:</u></strong></div> <div>&nbsp;</div> <div><u>Education:</u></div> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">High School diploma or equivalent.</p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">Must possess a Florida 6-20 adjuster&rsquo;s license.</p> <div>&nbsp;</div> <div><u>Experience:</u></div> <p style="margin-top: 0px; margin-bottom: 0px;">Experience as a Claim Representative, a Public or Private Investigator, or equivalent or a minimum of 6 months experience as a Claim Associate within identified area (e.g. casualty, auto physical damage, homeowners).</p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">Experience in the investigation, evaluation and settlement of claims to include*:</p> <ul type="disc"> <li>Auto no-fault claims including automobile market evaluations</li> <li>Auto Liability</li> <li>Subrogation claims</li> </ul> <div>&nbsp;</div> <div>Experience to include:</div> <ul type="disc"> <li>Third party collections</li> <li>Complex claim investigations</li> <li>Negotiation of claim settlements</li> </ul> <div>&nbsp;</div> <div>Investigation experience to include<strong>:</strong></div> <ul type="disc"> <li>Securing and evaluating evidence</li> <li>Determining the existence of possible criminal actions</li> <li>Assisting in the preparation of court proceedings</li> </ul> <div>&nbsp;</div> <div>Knowledge to include:</div> <ul type="disc"> <li>Negligence law</li> <li>No-fault law</li> <li>Essential insurance act</li> <li>The fair trade practices act as they relate to claims</li> <li>Auto construction and repair techniques</li> <li>Medical terminology and human anatomy</li> <li>Criminal law</li> <li>Court procedures</li> <li>Subrogation procedures and processes</li> <li>Intercompany arbitration</li> </ul> <div>&nbsp;</div> <div>Demonstrated skill in:</div> <ul type="disc"> <li>Organization and planning</li> <li>Analyzing and problem solving</li> <li>Written communications to include record keeping and report preparation</li> </ul> <div>&nbsp;</div> <div>Ability to:</div> <ul type="disc"> <li>Use automated processing and computer systems, including basic PC software skills</li> <li>Effectively respond to questions/concerns</li> <li>Communicate effectively with others in a work environment, with the Public, law enforcement personnel and vendors</li> <li>Provide technical expertise to Claims department.</li> <li>Independently perform detailed and highly complex injury claim negotiations</li> <li>Process time sensitive data and information from multiple sources</li> <li>Make decisions based on data</li> <li>Communicate decisions to a broad audience</li> <li>Research analyze and interpret subrogation laws in various states</li> <li>Prioritize work</li> <li>Work under pressure to meet deadlines</li> </ul> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">Willingness to work evenings or Saturdays/Sundays.</p> <div>&nbsp;</div> <div>Valid State Driver's License.</div> <div>&nbsp;</div> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status</p>