Claim Representative I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Grand Rapids, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. </span></p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><u><span style="font-family: Arial; font-size: medium;"><strong><br /><br /></strong></span></u></p>
Responsibilities: <div>Handle basic, entry-level claims under close supervision and with a lower-level of claim-handling authority. Claim handling responsibilities may cover most of the lifecycle of the claim, or focus on an expanded role with specific phases such as subrogation.</div> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: medium;">Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim, and initiating documentation in the claim handling system. Complete a general coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Make referrals to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.</span>&nbsp;</p> <div>&nbsp;</div>
Requirements: <div><strong><u><span style="font-size: medium;">Preferred Qualifications</span></u></strong></div> <div><u><span style="font-size: medium;">Education:</span></u></div> <ul> <li><span style="font-size: medium;">Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience</span></li> <li><span style="font-size: medium;">Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent</span></li> <li><span style="font-size: medium;">CPCU coursework or designation</span></li> <li><span style="font-size: medium;">I-Car 2000 training</span></li> <li><span style="font-size: medium;">CCC training</span></li> <li><span style="font-size: medium;">Xactware Training</span></li> </ul> <div><strong><u><span style="font-size: medium;">Work Environment</span></u></strong></div> <div><span style="font-size: medium;"><br />Works in a temperature controlled office environment.</span></div> <div>&nbsp;</div> <div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Schedule</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;">Start date for this position is 1/2/2019. The training schedule is 8a-6p, with rotating Saturdays every other week during training. Training will be required to travel to Dearborn for 7 days. The schedule after training is 8a-6p, with rotating Saturdays every other week.</p> </div> <strong><br />Qualifications</strong><br /><br /> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;"><strong>Required Qualifications (these are the minimum requirements to qualify)</strong></span></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: medium;"><strong>Education (include minimum education and any licensing/certifications):</strong></span></p> <ul> <li><span style="font-size: medium;">Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience</span></li> <li><span style="font-size: medium;">In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</span></li> <li><span style="font-size: medium;">Must have a valid State Driver's License</span></li> </ul> <div><u><span style="font-size: medium;">Experience:</span></u></div> <ul> <li><span style="font-size: medium;">Six months of experience with:</span></li> <li><span style="font-size: medium;">Negotiating claim settlements</span></li> <li><span style="font-size: medium;">Securing and evaluating evidence</span></li> <li><span style="font-size: medium;">Preparing manual and electronic estimates</span></li> <li><span style="font-size: medium;">Subrogation claims</span></li> </ul> <div><u><span style="font-size: medium;">Knowledge and Skills:</span></u></div> <ul> <li><span style="font-size: medium;">Basic knowledge of:</span></li> <li><span style="font-size: medium;">Essential Insurance Act (Michigan)</span></li> <li><span style="font-size: medium;">Fair Trade Practices Act as it relates to claims</span></li> <li><span style="font-size: medium;">Subrogation procedures and processes</span></li> <li><span style="font-size: medium;">Intercompany arbitration</span></li> </ul> <div>&nbsp;</div> <div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> </div>