Administrative Technician

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Naples, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,compensation,maintenance,reporting,budget,administration,security,management,performance,analysis,education,experience,communication,operations


Competitive Compensation and Benefits Package

Overview: <p style="margin-bottom: 0px; margin-top: 0px;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;">Provides administrative and analytical support to the Field Manager for all functions in the district including sales, claims, travel and club to facilitate the attainment of goals. Responsible for activities such as budget preparation and monitoring, sales, service and expense tracking, information analysis and reporting, facility maintenance, and cash audit functions for the district.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">Performs cash functions related to the preparation, maintenance and/or reconciliation of general ledger accounts in the branch including petty cash, audit, and reimbursement requests. Performs activities relating to daily remittance and branch operating funds such as controlling deposit bag distribution, verifying and approving accuracy of voids, maintaining overage and shortage records, reviewing incoming bank correspondence, balancing cash drawers, etc. Ensures security of the cash including balancing petty cash fund, acting as the security coordinator regarding key control, limiting area access, safe maintenance, security and other cash storage areas. Opens and locks branch safe and ensures all negotiable items are secured. Event ticketing processes including ordering, distributing and inventorying working supplies and reserve ticket reports. Prepares event ticket reports.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">Performs administrative functions relating to the travel agency such as inventory, verifying the processing of commission checks, verifying receipt of hotel and car commissions, etc. Assists in development of, prepares, maintains and monitors branch reports such as quarterly performance reports and annual reports and marketing plans for all products and services. Reviews and analyzes reports and information from various sources to determine potential problems such as a decline in sales, an increase in expenses, or a decrease in member retention. Brings problems and suggested resolutions to the attention of appropriate branch management. Prepares and monitors the Branch operating budget. Manages expenses not to exceed approved budget limitations. Invoices and reviews authorized payments for predetermined and defined expenses. Manages the routine maintenance and repair of physical properties of the Branch office to include janitorial and landscaping contracts. Orders required supplies and equipment. Authorizes payment for miscellaneous maintenance.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">Assists with personnel related activities such as maintaining and tracking employee schedules. Trains branch personnel regarding cash and facilities procedures. Maintains employee files and records. Coordinates with Human Resources for activities such as scheduling training and coordinating the processing of paperwork relating to personnel administration.</p> <p style="margin-bottom: 0px; margin-top: 0px;">Logs and reports complaints of members and associated resolutions.</p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p>
Requirements: <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Work environment:</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">Works indoors in temperature controlled office environment.</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Preferred Qualifications:</u></strong></p> <p>College level coursework in business administration, insurance or related field.</p> <p><u>Experience in:</u></p> <ul> <li>A professional capacity in sales or customer services</li> <li>A financial environment such as insurance or banking</li> <li>Coordinating a business operation to include financial activities</li> <li>Planning, implementing, and controlling operational budgets</li> <li>Monitoring and analyzing sales and productivity results and making recommendations for improvements</li> </ul> <p><u>Knowledge of:</u></p> <ul> <li>Customer services operations, insurance products, personnel policies and procedures.</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><strong><u>Required Qualifications:<br /></u></strong></strong><u>Education:</u></p> <ul style="margin-top: 0in;"> <li>High School diploma or the equivalent&nbsp;</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"><u>Experience:</u></p> <p style="margin-bottom: 0px; margin-top: 0px;">Professional experience in sales, customer services, claims, and/or business administration.</p> <p style="font-weight: 400;"><u>Knowledge of:</u></p> <p style="margin-bottom: 0px; margin-top: 0px;">Various branch functions (i.E. Travel, cashiering, sales, touring, and claims, etc.)</p> <p style="margin-bottom: 0px; margin-top: 0px;"><u>Ability to:</u></p> <ul style="font-weight: 400;"> <li>Perform advanced mathematical calculations including statistical analysis of data relating to branch performance.</li> <li>Communicate effectively with others in both work and public environments</li> <li>Perform administrative functions relating to all branch services (i.E. Insurance, travel, and claims)</li> <li>Analyze and resolve problems</li> <li>Prepare and monitor budgets</li> <li>Prepare and analyze reports</li> <li>Track statistical data</li> <li>Utilize personal computer applications and learn various mainframe applications to store, retrieve and analyze data</li> <li>Develop and track staff schedules and utilization</li> <li>Perform cash balancing and auditing functions</li> <li>Balance ledgers</li> <li>Demonstrate effective written communication skills. (A writing sample may be required at time of interview.)</li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="font-weight: 400;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p> <p style="font-weight: 400;"><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p style="font-weight: 400;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.<br /><br /><br /></p>