Director, Data Analytics & Quality

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p style="margin-top: 0px; margin-bottom: 0px;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p>
Responsibilities: <ul> <li style="margin-top: 0px; margin-bottom: 0px;">This position is responsible for driving data-driven decision making/analysis and prioritization across AAA Car Care Plus locations, implements/enhances processes/procedures and designs/implements systems to ensure business goals are achieved and business opportunities are maximized while ensuring quality standards are met or exceeded.</li> <li>Creates and maintains data dashboards for operational data, analyzes data to identify trends, and implements corrective actions to meet or exceed internal/external KPI&rsquo;s. </li> <li>Ensures the effectiveness of quality systems/processes in accordance with company requirements and standards. </li> <li>Identifies, analyzes, and implements improvements in quality systems/processes to meet customer expectations. </li> <li>Develops and implements solutions for the use of technology in automating day to day Car Care operations. Partners with internal/external resources in order to provide efficient and cost effective solutions. </li> <li>Ensures compliance with appropriate Federal, State and Local regulations and integrity of internal controls.</li> <li>Implements processes and procedures to develop successful cross selling strategies of AAA products and services within Car Care locations. </li> <li>Responsible for developing strategies that optimize the use of digital and social media opportunities. </li> <li>Ensures brand visibility, protection and support.</li> <li style="margin-top: 0px; margin-bottom: 0px;">Assists with development of region-wide budget and cost controls for fiscal year, including implementation and fulfillment responsibilities.</li> </ul> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><u>Supervisory Responsibilities:</u></p> <div>May supervise several data and financial analysts at various levels</div> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <div>&nbsp;</div>
Requirements: <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u>Preferred Qualifications:</u></strong></p> <ul type="disc"> <li>Experience working in a member centric organization.</li> </ul> <div>&nbsp;</div> <div><strong><u>Work Environment:</u></strong></div> <p style="margin-top: 0px; margin-bottom: 0px;"><br />Works in a temperature-controlled office environment. Exposure to loud noises and odors intermittently in the shop environment. Frequent travel within region required.</p> <br /> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u>Required Qualifications:</u></strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"><u>Education:</u></p> <ul> <li>Bachelor&rsquo;s degree in Business Administration or equivalent combination of education and experience.</li> <li>Valid driver&rsquo;s license</li> </ul> <div><u>Experience:</u></div> <ul> <li>Minimum of 10 years of experience in data analysis, reporting, and/or data management with additional experience in systems/process re-design and quality control.</li> </ul> <div>&nbsp;</div> <div><u>Knowledge and Skills:</u></div> <ul> <li>Ability to identify and standardize the use of automotive repair data in support of the overall connected member strategy.</li> <li>Ability to strategically align data insights that help deliver value and be a champion for a data-driven, decision-making culture.</li> <li>Advanced knowledge of data analysis tools and reporting systems.</li> <li>Develop and maintain controls on data quality, interoperability and sources to effectively manage corporate risk.</li> <li>Ability to identify potential areas of compliance vulnerability and risk within car care.</li> <li>Ability to develop and maintain compliance policies, procedures/workflows adhering to all Federal, State and Local regulations, ensuring compliance across all car care locations.</li> <li>Ability to implement corrective action plans and effectively communicate new programs to advisors and staff</li> <li>Experience conducting quality reviews (utilizing metrics) of each car care location&rsquo;s performance and work with area leadership to identify root cause and develop containment and countermeasures to correct defects.</li> <li>Ability to develop new processes to increase quality and efficiency and document best practices to be shared and executed across all car care locations.</li> <li>Ability to identify and implement customer centric processes to optimize customer satisfaction and maintain positive online reviews of car care locations.</li> <li>Ability to develop and execute safety and operational processes that drive and support immediate and longer-term business goals, and ensure consistent success.</li> <li>Ability to communicate effectively and professionally. Ability to develop and carry out effective presentations to potential business partners and staff.</li> <li>Ability to resolve problems and conflicts involving difficult and sensitive situations.</li> <li>Proficient in mathematics and adept at statistical analysis, including ability to analyze and interpret data. Solid understanding of accounting principles.</li> <li>Proficient in PC applications for Windows, Internet Explorer, word processing, spreadsheets, and presentation software. Knowledge of Microsoft Office applications is preferred.</li> <li>Ability to direct diverse functions, including mentoring, training and supervising staff at all levels and effectively motivating all staff to create an environment for success. Ability to plan for future staffing needs that support the growth of the business.</li> </ul> <div>&nbsp;</div> <div>The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</div> <div> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p> </div>