Inside Sales Assistant

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Roswell, GA

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full-Time

Competitive Compensation and Benefits Package

Overview: <p class="MsoNormal" style="margin: 0in 0in 0pt;">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p>
Responsibilities: <ul> <li>Assist management/department with a variety of high level support functions that may include complex processing tasks, distribution of membership/travel products, contacting internal/external clients in response to inquiries, information gathering, problem identification/resolution and notification of procedural changes.</li> <li>Provide support by utilizing computer systems for input, audits, reconciliation, gathering statistical data, following scripts, generating reports, etc.</li> <li>Perform calculations for a variety of applications (i.e., reports, forms, audits, various debit and credit balances, posting, refunds, reconciliations, etc.).</li> <li>Assist department in various money transactions including analyzing and resolution of billing and/or customer related problems following appropriate company procedures.</li> <li>Reconcile payment files as indicated and identifies discrepancies and researches causes (e.g. system/process issues).</li> <li>Develop and review a variety of reports and audits various forms for accuracy and completeness.</li> <li>May contact internal and/or external clients for information and/or to respond to telephone inquiries and problems.</li> <li>Participate in special projects, pilot programs, training of employees, developing and implementing new procedures and other related duties as requested by management.</li> <li>Make recommendations regarding procedural revisions as appropriate.</li> </ul> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">May support one or more of the following functions:</p> <ul> <li>Identifying trends/potential fraudulent activity, staff errors, etc. and following up with appropriate management to correct problems</li> <li>Assisting management/staff in developing and implementing new procedures.</li> <li>Notifying customers regarding reimbursement approval/denial status</li> <li>Reviewing/processing contractor ERS payments for ACG, including the processing of contractor facility appointments and terminations, tracking of driver background certifications, creation of direct deposit accounts for contractor payments, etc.</li> </ul>
Requirements: <p style="font-weight: 400;"><strong>WORK ENVIRONMENT</strong></p> <p style="margin-top: 0px; margin-bottom: 0px;">Works in a temperature controlled office environment. Depending on area assigned, may be required to walk and stand for majority of work day.</p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u>Required Qualifications:</u></strong></p> <p style="font-weight: 400;">Experience in/with:</p> <ul style="font-weight: 400;"> <li>Analyzing, researching and resolving complex administrative problems.</li> <li>Operating a calculator.</li> <li>Performing mathematical calculations to include addition, subtraction, multiplication, division and percentages.</li> <li>PC software applications (Word, Excel, etc.).</li> <li>Maintaining accurate records.</li> <li>Utilizing a personal computer.</li> <li>Writing correspondence and memos.</li> <li>Maintaining accurate records/logs.</li> </ul> <p style="font-weight: 400;">Knowledge of:</p> <ul style="font-weight: 400;"> <li>Business grammar and spelling.</li> <li>Department policies and procedures.</li> </ul> <p style="font-weight: 400;">Ability to:</p> <ul style="font-weight: 400;"> <li>Prioritize and handle multiple tasks.</li> <li>Audit records, products and computer files.</li> <li>Work independently.</li> <li>Gather data and prepare report information.</li> <li>Communicate effectively with others in a work environment and with the public.</li> <li>Rotate within department to perform various training or support functions.</li> <li>Walk and stand for majority of work day, depending on area assigned.</li> <li>Bend and stoop in order to perform filing functions.</li> <li>Willingness and ability to work irregular hours, weekends and holidays and work mandatory overtime on short notice.</li> <li>Travel background or someone who is well traveled</li> </ul> <p style="font-weight: 400;">&nbsp;</p> <p style="font-weight: 400;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p> <p style="font-weight: 400;"><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p style="font-weight: 400;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p>