Senior IT Consultant

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: travel,work environment,compensation,planning,technical,consulting,support,goals,technology,experience,leadership,degree,certification,performance

Full-Time

Competitive Compensation and Benefits Package

Overview: <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. </span></p>
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: medium;">Serves in a planning consultant role with a strong background in technology. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Provides oversight in the planning, evaluation, implementation and validation of new/emerging technologies. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Leads project and /or technical maintenance teams. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Responsible for providing recommendations and attaining design approval for new technologies and major enhancements to existing systems. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Provides support to Security in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Works with customers to understand business objectives in order to ensure functional and technical designs meet requirements and are in compliance with the ACG infrastructure and IS technology standards.</span></li> </ul>
Requirements: <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;"><strong><u>Preferred Qualifications:</u></strong></span></p> <div>&nbsp;</div> <p style="margin: 0in 0in 0pt;"><span style="font-size: medium;">Certification:</span></p> <ul style="margin-top: 0in;" type="disc"> <li><span style="font-size: medium;">ServiceNow Certified Implementation Specialist in any of the Domains &ndash; ITSM, PPM, ITOM(Discovery, Event Management, Service Mapping).</span></li> </ul> <p style="margin: 0in 0in 0pt;"><span style="font-size: medium;">Experience in/with:</span></p> <ul style="margin-top: 0in;" type="disc"> <li><span style="font-size: medium;">3 &ndash; 5 years of working knowledge/experience in administering, developing and Implementing solutions within the Service-Now platform.</span></li> <li><span style="font-family: 'Times New Roman';"><span style="font-size: medium;">Experience with ServiceNow ITOM (Discovery, Service Mapping, Orchestration, Event Management, Operational Intelligence, Cloud Management and Release Automation)</span></span></li> <li> <p><span style="font-size: medium;">Experience with ServiceNow ITBM (Idea/Demand Management , PPM Suite(Project/Program/Portfolio), Time Management, Vendor Management, Resource Management)</span></p> </li> <li> <p><span style="font-size: medium;">Experience with ServiceNow ITSM (Incident, Problem, Change, Asset Management, Service Catalog, Knowledge, CMDB)</span></p> </li> <li> <p><span style="font-size: medium;">Experience with ServiceNow SecOps (Security Operations, Security Incident Response, Vendor Risk Mgmt., Vulnerability Response)</span></p> </li> <li> <p><span style="font-size: medium;">Experience with Performance Analytics in creating Reports and Dashboards.</span></p> </li> <li> <p><span style="font-size: medium;">Experience with Service Portal using Angular JS/Bootstrap framework.</span></p> </li> <li> <p><span style="font-size: medium;">Experience with Web Services integrations using SOAP or REST.</span></p> </li> </ul> <div>&nbsp;</div> <div><strong><u>Work Environment</u></strong></div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Works in a temperature controlled office environment.</span></p> <br /> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Bachelor Degree in Computer Science or related field or applicable professional certification and/or six to eight years relevant technical and analytical experience.</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Requirements include the same as previous in job family plus strong technical, analytic, design and development experience.</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Experience in/with:</span></p> <ul> <li>Designing, developing and implementing technology solutions using technical/business design decisions</li> <li>Multi-platform environments and infrastructure technology planning</li> <li>Developing and maintaining vendor relationships</li> <li>Serving as a consultant to business lines in defining processes or identifying technology based on business requirements</li> <li>Developing business plans for technology initiatives</li> </ul> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Strong knowledge of:</span></p> <ul> <li>Infrastructure architecture (Network, Integration)</li> <li>Tactical infrastructure technology</li> <li>Security and control procedures</li> <li>Relational database concepts</li> <li>Business process reengineering and technology application</li> </ul> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Leadership experience including:</span></p> <ul> <li>Providing technical consultation and training to less senior staff</li> <li>Providing leadership to project teams/technical project maintenance teams</li> </ul> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Ability to:</span></p> <ul> <li>Apply similar prior experience to new issues to ensure effective problem solving</li> <li>Develop strong business relationships</li> <li style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Strong written communication skills, including, but not limited to, procedures and technical material preparation and presentation.</span></li> </ul> <div>&nbsp;</div> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;"><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p>