Leisure Travel Agent

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Rockford, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: medium;">Sell travel packages in all product categories, to include the preparation of complex itineraries with a mix of products. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Actively solicit and promote new travel business. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Advise on best value, location, and mode of travel to meet client needs and develop book of business. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Complete reservations and advise clients regarding documentation requirements. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Consummate sale by making necessary travel arrangements (i.e. reservation, collection of money, and processing of documents). <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Receive and resolve related customer concerns. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Build and grow a book of client business. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">May oversee the daily travel operation in an assigned location.</span>&nbsp;</li> </ul>
Requirements: <div><strong><u>Preferred:</u></strong></div> <div>Experience with/in:</div> <ul> <li><span style="font-size: medium;">Galileo Focalpoint/Viewpoint to book domestic/international air, car and hotel</span></li> <li><span style="font-size: medium;">Travelport Cruise</span></li> <li><span style="font-size: medium;">Supplier websites to book tours/cruises</span></li> </ul> <span style="font-size: medium;">Travel experience to include:</span><br /> <ul> <li><span style="font-size: medium;">Cruising and tours</span></li> <li><span style="font-size: medium;">Independent domestic and internationally</span></li> </ul> <span style="font-size: medium;"><strong><u>Work Environment:</u></strong></span> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: medium;">Works indoors in a temperature controlled office environment.</span></p> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></p> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <ul> <li><span style="font-size: medium;">Successful completion of an approved travel school or two or more years&rsquo; experience as a travel agent.</span></li> <li><span style="font-size: medium;">Certification from Institute: Certified Travel Associate (CTA), Certified Travel Counselor (CTC), Certified Travel Industry Executive (CTIE), Lifestyle Specialist (LS), Destination Specialist (DS), Cruise Lines International Association (CLIA) Accredited Cruise Counselor (ACC), Master Cruise Counselor (MCC), tourist board and vendor sponsored certifications, tourist board and vendor sponsored certifications, Advanced Sales Training and Advanced Prospecting Training.</span></li> </ul> <span style="font-size: medium;">Experience:</span> <div> <ul> <li><span style="font-size: medium;">Planning and booking travel packages containing a mix of products including domestic and international products</span></li> </ul> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <div>Advanced Knowledge of:</div> <ul> <li><span style="font-size: medium;">Sales and prospecting techniques.</span></li> <li><span style="font-size: medium;">Various travel systems including: airline reservation systems to book d</span><span style="font-size: medium;">omestic/international air, car and hotel.&nbsp;</span><span style="font-size: medium;">Travelport to book cruises.</span><span style="font-size: medium;">Supplier websites to book tours.&nbsp;</span><span style="font-size: medium;">Agent Max to secure insurance.</span></li> <li><span style="font-size: medium;">Monetary requirements and cancellation/change penalties.</span></li> <li><span style="font-size: medium;">Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. (International Association of Travel Agency Network).</span></li> <li><span style="font-size: medium;">Internet sites for research and booking capabilities.</span></li> <li><span style="font-size: medium;">Domestic and international preferred products and suppliers.</span></li> <li><span style="font-size: medium;">PC software applications including Microsoft Office.</span></li> <li><span style="font-size: medium;">Airline rules, regulations.</span></li> <li><span style="font-size: medium;">Travel protection insurance.</span></li> <li><span style="font-size: medium;">World geography/events.</span></li> </ul> <span style="font-size: medium;">Ability to:</span><br /> <ul> <li><span style="font-size: medium;">Capture travel related information into reservation/financial system.</span></li> <li><span style="font-size: medium;">Communicate effectively in a work environment, the public and travel vendors.</span></li> <li><span style="font-size: medium;">Perform basic mathematical calculations including percentages to complete travel sales transactions.</span></li> <li><span style="font-size: medium;">Work irregular hours.</span></li> <li><span style="font-size: medium;">Achieve sales goals.</span></li> <li><span style="font-size: medium;">Manage time effectively.</span></li> <li><span style="font-size: medium;">Problem solves and exhibit critical thinking.</span></li> </ul> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <div> <div><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></div> <div><span style="font-size: medium;">&nbsp;</span></div> <div><span style="font-size: medium;"><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></div> <div>&nbsp;</div> <div>The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</div> </div> </div>