A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. </span></p>
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: medium;">Provides a high level of customer-focused sales in a high volume, fast paced call center environment, using PC, Internet and ACD phone technology. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Provides advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Explains product features and MEEMIC*/Auto Club Group Insurance Agency** service advantages to existing and potential customers for the purpose of promoting and selling the various membership and/or insurance products and services in order to achieve sales production goals. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Recognizes and promotes cross-sales opportunities within the context of servicing a change to an existing customer&rsquo;s policy. </span></li> <li><span style="font-family: Arial; font-size: medium;">Provides price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) And discounts in an effort to complete the sale. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Rewrites and reinstates insurance policies according to underwriting and business rules. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Completes membership and/or insurance applications, endorsements and change forms (e.g. Address change, etc.) As necessary. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Accepts payments at the point of sale. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Makes outbound follow-up calls to customers in response to questions or complaints. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">*Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of information. </span></li> <li><span style="font-family: Arial; font-size: medium;">Provides efficient processing of customer policies, endorsements, and status and coverage changes. Assists agents in resolving technical and business related issues. May assist other Customer Interaction Centers (e.g. Emergency Road Service, Claims, Membership, Travel, etc.) In servicing members and/or customers when necessary to ensure quality service goals are met. </span></li> <li><span style="font-family: Arial; font-size: medium;">*Responds to telephone calls from customers and agents regarding customer billing status, balance, due, etc. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">In accordance with established procedures, reviews policies that are in a cancelled status and determines whether reinstatement is an option. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Determines monies due and processes reinstatement as appropriate. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Enters transactions and balances cash entries in order to input changes into systems. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Researches and adjusts account balances when misapplication/overpayment of monies occurs and mails refund checks as appropriate. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Processes returned bank items, write off service fees, extensions, etc. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">To correct balances and premium payment records. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Contacts sales agents to correct receipt-cash discrepancies as needed. </span></li> </ul> <div>*Post for MEEMIC openings only</div>
Requirements: <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: medium;"><strong><span style="font-family: Arial;">Preferred Qualifications</span></strong></span></p> <div> <ul> <li>Possession of current Property, Casualty insurance sales license for appropriate state.</li> <li>College level coursework, certification or equivalent (i.e., continuous learning).</li> </ul> </div> <div>Experience in/with:</div> <div> <ul> <li>Customer service environment(s)</li> <li>Call center environment(s).</li> <li>Windows and non-windows based environments.</li> <li>Preparation of rate quotations</li> <li>Investigation and resolution of sales related problems.</li> </ul> Knowledge of:<br /> <ul> <li>The Auto Club Group Insurance Agency products and services</li> <li>The Auto Club Group membership services and products.</li> <li>The Auto Club Group insurance product features.</li> <li>The Auto Club Group subsidiary products.</li> <li>Equity and group billing.</li> </ul> </div> <div><strong>Work Environment</strong></div> <div>Works in a temperature controlled office environment.</div> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;"><u>Education:</u></span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Must attain all appropriate State Property &amp; Casualty insurance sales licenses within 30*/60** days from the start of licensing coursework.</span></p> <div>&nbsp;</div> <div>Experience/<span style="font-size: medium;">Experience in/with:</span></div> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <ul> <li><span style="font-size: medium;">Providing a high level of customer-focused service</span></li> <li><span style="font-size: medium;">Competently entering information on various screens using a pc keyboard</span></li> <li><span style="font-size: medium;">Navigating through a pc windows environment, including accessing information from multiple applications.</span></li> <li><span style="font-size: medium;">Managing and navigating multiple sources of information and applying as needed</span></li> <li><span style="font-size: medium;">Performing monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.) *</span></li> </ul> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <div>Knowledge and skills/<span style="font-size: medium;">Ability to:</span></div> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <ul> <li><span style="font-size: medium;">Successfully complete appropriate training relative to all Meemic*/the Auto Club Group (tacg) products and services**</span></li> <li><span style="font-size: medium;">Attain and maintain any property, casualty, life and health insurance sales license for any Meemic*/ACGIA** member state as appropriate</span></li> <li><span style="font-size: medium;">Achieve insurance and membership sales goals and other performance expectations as defined by management</span></li> <li><span style="font-size: medium;">Work with minimal supervision</span></li> <li><span style="font-size: medium;">Provide direct customer-oriented service in a call center environment</span></li> <li><span style="font-size: medium;">Work within a team environment</span></li> <li><span style="font-size: medium;">Promote the sale of all Meemic*/ACGIA insurance and membership products**</span></li> <li><span style="font-size: medium;">Present complex information in a clear, concise manner</span></li> <li><span style="font-size: medium;">Maintain accurate records</span></li> <li><span style="font-size: medium;">Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)</span></li> <li><span style="font-size: medium;">Willingness and ability to work extended/irregular hours to include weekends/holidays.</span></li> <li><span style="font-size: medium;">Strong written and oral communication skills</span></li> </ul> <p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p> <div>&nbsp;</div> <div><em>*</em>Post required qualification for ACGIA/MEEMIC postings</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">**Post required qualification for MSC postings</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;"><br /><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<a href="http://www.youtube.com/watch?v=_etZXAnB2dc"></a></span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p>