Claim Manager I - Casualty Claims

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Aurora, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Total Compensation Package

Overview: <span class="text" title=""><span class="text" title="">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /></span></span> <div>&nbsp;</div> <div>Work Environment:</div> <div><span style="font-size: medium;">Works in a temperature controlled office environment.&nbsp; Travel (up to 30% of work time) may be required with exposure to road hazards and temperature extremes.</span></div> <span id="requisitionDescriptionInterface.ID1513.row1" class="text" title=""><br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span></span><br /></span>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Primary Duties and Responsibilities (details of the basic job functions):</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">Responsible for the cost effective administration and operation of general claim teams.&nbsp; Manage teams with respect to assigned products and services.&nbsp; Evaluate team operations, cost effectiveness, efficiency, quality of service, individual and overall team performance.&nbsp; Identify training needs and establish training priorities for department.&nbsp; Coach and counsel team members engaged in providing claim service delivery in Michigan and/or out-of-state areas.&nbsp; Participate in the development/revision of claims training information/programs.&nbsp; Update training materials and practices and ensures distribution to claims personnel.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">Manage and administers claim review and auditing functions.&nbsp; Analyze problems relating to products and services and make recommendations for improvement and implements approved method.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">Monitor customer service levels to ensure delivery of high quality service.&nbsp; Effectively respond to both internal and external customer inquiries and complaints.&nbsp; Monitor activities of vendors who support claim operations as needed.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">Assist the management with establishing short, intermediate and long term goals and objectives.&nbsp; Assist in the development of the budget for the respective team.&nbsp; Review and monitor reports to ensure team operations are within approved budget. Responsible for explaining budget variances.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">May manage staff involved in out-of-state losses processed within the State of Michigan and/or in out-of-state locations to ensure adherence to individual state, company and departmental requirements.&nbsp; Develop and manage internal controls in order to audit claim functions.&nbsp; Provide coverage, assistance and support as needed.</p>
Requirements: <div id="requisitionDescriptionInterface.ID1470.row1" class="contentlinepanel" title=""> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Preferred Qualifications:</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">Completion of IIA (Insurance Institute of America) or other insurance coursework</p> <p style="margin-bottom: 0px; margin-top: 0px;">Previous management or supervisory experience.</p> <div>&nbsp;</div> <div>Experience in:</div> <div> <ul> <li><span style="font-size: medium;">Extensive experience in handling claims in multiple states</span></li> <li><span style="font-size: medium;">Facilitating teams</span></li> <li><span style="font-size: medium;">Developing, coordinating or delivering training programs</span></li> <li><span style="font-size: medium;">Basic PC skills</span></li> </ul> </div> <div>&nbsp;</div> </div> <div id="requisitionDescriptionInterface.ID1528.row1" class="contentlinepanel" title=""> <div id="requisitionDescriptionInterface.ID1544.row1" class="inlinepanel" style="display: inline;" title=""><span class="subtitle">Qualifications</span></div> <span class="blockpanel"><span class="">&nbsp;</span></span> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience.&nbsp; Bachelor&rsquo;s degree preferred.</p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;">Successful completion of ACG endorsed training programs to include: negligence, coding/reserving, general claim handling and negotiation skills</p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;">In states where an adjuster&rsquo;s license is required, the candidate must be eligible to acquire a state adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</p> <div>&nbsp;</div> <div> <div>Experience to include :</div> <ul> <li><span style="font-size: medium;">Project planning and management</span></li> <li><span style="font-size: medium;">PC software applications (e.g., Windows 95 or 3.11 operating systems, MS Word, Excel, PowerPoint, Access, VISIO)</span></li> </ul> <div>&nbsp;</div> Knowledge and experience to include: <div> <ul> <li>Providing assistance and treatment to injury patients</li> <li>Medical terminology and human anatomy</li> <li><span style="font-size: medium;">Policy coverage terminology</span></li> <li><span style="font-size: medium;">Claims processing policies and procedures</span></li> <li><span style="font-size: medium;">Subrogation procedures</span></li> <li><span style="font-size: medium;">Investigation and negotiation techniques</span></li> <li><span style="font-size: medium;">No fault law, fair trade practice act, essential insurance act</span></li> <li><span style="font-size: medium;">Claims operations and handling procedures</span></li> <li><span style="font-size: medium;">Claims terminology and processing systems</span></li> <li><span style="font-size: medium;">Measurement tools for monitoring goal achievement</span></li> <li><span style="font-size: medium;">Developing, conducting and evaluating claim training programs/materials</span></li> <li><span style="font-size: medium;">Concepts and principles involving various injury claim procedures</span></li> <li><span style="font-size: medium;">Claim settlement procedures</span></li> <li><span style="font-size: medium;">Case reserve management</span></li> <li><span style="font-size: medium;">Insurance policy provision</span></li> <li><span style="font-size: medium;">Indications of potential fraudulent activities</span></li> </ul> Management ability to include:<br /> <ul> <li><span style="font-size: medium;">Strategic planning</span></li> <li><span style="font-size: medium;">Analyzing and problem solving</span></li> <li><span style="font-size: medium;">Organization and planning</span></li> <li><span style="font-size: medium;">Budget preparation</span></li> <li><span style="font-size: medium;">Decision making</span></li> <li><span style="font-size: medium;">Leadership</span></li> <li><span style="font-size: medium;">Team building</span></li> </ul> <div>&nbsp;</div> <div>Ability to:</div> <ul> <li><span style="font-size: medium;">Communicate effectively with others in a work environment</span></li> <li><span style="font-size: medium;">Prepare and present written and oral reports to all levels of&nbsp; management</span></li> <li><span style="font-size: medium;">Coordinate activities of team members</span></li> <li><span style="font-size: medium;">Strong written and oral communication skills.</span></li> <li><span style="font-size: medium;">Possession of a valid State driver's license.</span></li> <li><span style="font-size: medium;">May work long and irregular hours to include weekends and holidays</span></li> </ul> </div> </div> <div><span style="font-size: medium;">&nbsp;</span></div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>Important Note:</strong> The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p> </div>