Member Representative I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Fargo, ND

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: work environment,compensation,about acg,support,customer service,teamwork,management,administration,required qualifications,experience,knowledge and skills,communication,work schedule,abilities,systems

Individual Contributor

Competitive Compensation and Benefits Package

Overview: <span class="text" title=""><span class="text" title=""><span style="font-family: Arial;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /></span></span></span> <div><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u></strong></div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial;">Work in a temperature-controlled office environment.</span></p> <span id="requisitionDescriptionInterface.ID1513.row1" class="text" title=""><span style="font-family: Arial;"><br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><span style="font-family: Arial; font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span></span><br /></span></span>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u><span style="font-family: Arial;">Primary Duties and Responsibilities (details of the basic job functions):</span></u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial;">Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate.&nbsp; Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.&nbsp; </span></p> <div><span style="font-family: Arial;">&nbsp;</span></div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial;">Promotes Auto Club Group products and services following established guidelines.&nbsp; Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.&nbsp; Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.&nbsp; Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.&nbsp; Provides administrative support to the travel and/or insurance sales staff during peak periods. </span></p> <div>&nbsp;</div>
Requirements: <div id="requisitionDescriptionInterface.ID1544.row1" class="inlinepanel" style="display: inline;" title=""><span class="subtitle">Qualifications</span></div> <span class="blockpanel"><span class="">&nbsp;</span></span> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u><span style="font-family: Arial;">Required Qualifications (these are the minimum requirements to qualify):</span></u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><u><span style="font-family: Arial;">Education (include minimum education and any licensing/certifications):</span></u></p> <ul type="disc"> <li><span style="font-family: Arial;">Successful completion of Customer Service, Club, Travel and Payment Processing training within&nbsp; 6 months of hire</span></li> <li><span style="font-family: Arial;">*Attain the appropriate State Property &amp; Casualty license within 60 days of hire*</span></li> <li><span style="font-family: Arial;">May be required to attain and maintain state membership licenses as appropriate by department </span></li> </ul> <br /> <div><u style="font-size: 12pt;"><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Working in a customer focused environment</span></li> <li><span style="font-family: Arial;">Providing customer focused service and timely solutions to problems</span></li> <li><span style="font-family: Arial;">Word software application </span></li> <li><span style="font-family: Arial;">Taking&nbsp; personal responsibility in seeking solutions to problems</span></li> <li><span style="font-family: Arial;">Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals</span></li> </ul> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></div> <div><span style="font-family: Arial;">Knowledge of:</span></div> <ul> <li><span style="font-family: Arial;">Basic mathematical calculations to accurately perform monetary transactions</span></li> <li><span style="font-family: Arial;">Communicate effectively (verbal and written) with others in a work environment</span></li> <li><span style="font-family: Arial;">Work effectively in a team environment</span></li> <li><span style="font-family: Arial;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-family: Arial;">Work irregular hours including holidays and weekends (may include community events)</span></li> </ul> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><span style="font-family: Arial;">Ability to learn the following:</span></div> <ul> <li><span style="font-family: Arial;">Promoting the sales of insurance, travel, club and membership products and services</span></li> <li><span style="font-family: Arial;">Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.</span></li> <li><span style="font-family: Arial;">Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems</span></li> <li><span style="font-family: Arial;">Excel software application</span></li> <li><span style="font-family: Arial;">Conduct outbound promotional calls for insurance and/or travel</span></li> </ul> <div><strong style="font-size: 12pt;"><span style="font-family: Arial;">*Use only in limited circumstances approved by Field AVP/Director</span></strong></div> <div>&nbsp;</div> <div> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> </div>