Processing Associate

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial;">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. </span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u><span style="font-family: Arial;"><br /><br /></span></u></strong></p>
Responsibilities: <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u><span style="font-family: Arial; font-size: medium;">Post for Processing Departments (except Regional Service Bureau and MEEMIC)</span></u></strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Processes a variety of documents in order to issue or endorse membership, travel and insurance accounts or process member requests for reimbursement, etc. Gathers appropriate data and reviews to ensure accuracy and completeness. Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and others regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments, commissions, and other types of information. </span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Receives and processes cash payments. Enters transactions and balances cash entries in order to input changes into systems. Researches and adjusts account balances when misapplication/overpayment of monies occurs. Processes returned bank items, write off service fees, extensions, etc. to correct balances and premium payment records. Contacts district offices, general agents or sales agents to correct receipt-cash discrepancies. In accordance with corporate guidelines and procedures, initiates correspondence to policyholders and/or contractors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, etc. Maintains electronic/computer and manual procedures for actions according to established procedures and assists in developing monthly reports, ordering records and investigative reports.<br /></span>&nbsp;</p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u><span style="font-family: Arial; font-size: medium;">Post for Regional Service Bureau</span></u></strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special handling in accordance with standard guidelines and procedures. Updates database master records. Drafts correspondence and respond to telephone inquiries from auto clubs and other sources. May receive and process monies through cash terminals and may investigate debit and credit balance on various accounts resulting in a reallocation or refund of monies to members. Processes disputed charges, returned bank items, write off service fees, extensions, etc. to correct balances and membership dues payment records. Maintains various records on customer accounts, analyzes data and prepares reports as required. Analyzes and assists in resolution of problems within assigned area. Balances daily payment activity, prepares bank deposits and completes cash and membership system batch processing for participating automobile clubs. Corresponds with and responds to inquiries from member representatives of participating automobile clubs and other sources regarding dues, billing problems and cancellations and to obtain and verify payments, commissions, and other types of information. Performs other duties as assigned.</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u><span style="font-family: Arial; font-size: medium;">Post for MEEMIC </span></u></strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Responds to telephone calls from customers and agents regarding customer billing status, balance due, etc. </span><span style="font-family: Arial; font-size: medium;">Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of information. Determines monies due and processes reinstatement as appropriate. Receives and processes payments. Enters transactions and balances cash entries in order to input changes into systems.&nbsp;Contacts sales agents to correct receipt-cash discrepancies as needed. In accordance with corporate guidelines and procedures, initiates correspondence to policyholders and/or contractors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, pending cancellation, etc. Maintains various records on customer accounts, analyzes data and prepares reports as required.&nbsp;</span></p> <div>&nbsp;</div> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u><span style="font-family: Arial; font-size: medium;">Post for ERS Back Office</span></u></strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Processes a variety of documents in order to issue or endorse membership and insurance accounts, or process member requests for ERS reimbursement. Gathers appropriate data and reviews to ensure accuracy and completeness. Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments, commissions, and other types of information. Receives written correspondence in relation to membership compliments, concerns and complaints. Reviews correspondence to determine appropriate individual for follow up and resolution. Follows up with appropriate club personnel and management to ensure resolution deadlines are met. Participates in special projects, pilot programs, training of employees, developing and implementing new procedures and other related duties as requested by management. Provides backup support for departmental functions on a rotating basis as necessary. Handle fulfillment for various member request including gift cards, apology letters, and other correspondence types. </span>&nbsp;</p>
Requirements: <div><strong style="font-size: 12pt;"><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)</span></li> <li><span style="font-family: Arial; font-size: medium;">Knowledge of basic insurance terminology</span></li> <li><span style="font-family: Arial; font-size: medium;">Ability to make discretionary decisions based on existing policy</span></li> <li><span style="font-family: Arial; font-size: medium;">Use telephone extensively</span></li> <li><span style="font-family: Arial; font-size: medium;">Ability to read a map</span></li> <li><span style="font-family: Arial; font-size: medium;">Willingness and ability to work extended or irregular hours, holidays and/or weekends.</span></li> </ul> <div>&nbsp;</div> <div><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u></strong></div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Works in a temperature-controlled office environment.</span></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">May require sitting for extended periods</span></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">May require stooping and bending in order to perform filing functions</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><u><span style="font-family: Arial;">Required Qualifications:</span></u></strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">High School Diploma or equivalent</span></li> </ul> <div><u style="font-size: 12pt;"><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">processing transactions and posting to appropriate accounts</span></li> <li><span style="font-family: Arial; font-size: medium;">investigating and resolving sometimes complex processing problems</span></li> <li><span style="font-family: Arial; font-size: medium;">performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages</span></li> <li><span style="font-family: Arial; font-size: medium;">performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview)</span></li> </ul> <div>&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">systems inquiry, data entry, and usage of terminal or personal computer</span></li> <li><span style="font-family: Arial; font-size: medium;">basic business grammar and spelling</span></li> <li><span style="font-family: Arial; font-size: medium;">business processing procedures</span></li> <li><span style="font-family: Arial; font-size: medium;">work within time, productivity and quality constraints</span></li> <li><span style="font-family: Arial; font-size: medium;">maintain accurate records, including accurately logging, coding and verifying information</span></li> <li><span style="font-family: Arial; font-size: medium;">audit records and computer files</span></li> <li><span style="font-family: Arial; font-size: medium;">gather data and prepare reports</span></li> <li><span style="font-family: Arial; font-size: medium;">perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages</span></li> <li><span style="font-family: Arial; font-size: medium;">compose routine correspondence including letters and memos</span></li> <li><span style="font-family: Arial; font-size: medium;">use of telephone regularly to receive and relay information</span></li> <li><span style="font-family: Arial; font-size: medium;">operate an adding machine or calculator</span></li> <li><span style="font-family: Arial; font-size: medium;">communicate effectively with others in a work environment and with the public</span></li> <li><span style="font-family: Arial; font-size: medium;">train less senior staff members in departmental procedures</span></li> <li><span style="font-family: Arial; font-size: medium;">Willingness to rotate within the area as needed to perform various processing or cashiering functions and/or to complete training.</span></li> </ul> <div>&nbsp;</div> <div>&nbsp;</div> <div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <div>&nbsp;</div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group and all of its affiliated companies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> </div>