Senior Underwriter

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Madison, WI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. </span></p>
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: medium;">Independently uses the highest level of approval authority among Underwriters to review, accept, reject or modify new and renewal business for highly complex Personal Lines policies while ensuring a profitable personal book of business. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">May review policies for multiple states. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Reviews risk acceptability to make objective decisions based on underwriting guidelines; ensuring standards for state compliance regulations are met. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Uses creativity and underwriting knowledge to manage risks and retain business. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Refers to higher-level coverage reviews to the Supervisor. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Analyzes Claim investigations to determine if the policy should be rescinded. <!--{PS..0}--></span></li> <li><span style="font-family: Arial; font-size: medium;">Serves as a subject matter expert and technical resource within the department by training and mentoring new hires, assisting inexperienced underwriters in handling high hazard/more complex accounts, supplementing the supervisor in the referral process and taking on additional responsibility for special projects. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">May also be responsible for evaluating the quality and delivering balanced coaching/feedback to underwriters.</span></li> <li><span style="font-family: Arial; font-size: medium;">Builds and maintains on-going relationships with key agents with the goals of: educating agents on underwriting philosophy, providing updates on changes to products, services, processes, and procedures, communicating compliance-related concerns and discussing the quality of submissions. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Activities include: receiving inbound calls from agents, making outbound calls to agents and traveling to agent offices. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Reviews loss ratios and growth for agents when evaluating and making agency exceptions. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Works with agents to correct errors. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">May change deductibles, increase premiums, cancel policies or recommend that an agent receive<s>d</s> additional training or counseling when necessary. <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Reports non-compliant or unethical agent behavior. </span></li> <li><span style="font-family: Arial; font-size: medium;">Partners with Agency Performance Management team, Territory Managers and Product Management to identify trends and patterns that might create problems. <span lang="DE">Collaborates with underwriting operations, sales, claims, and other business units to make recommendations regarding products, systems, and performance as appropriate.</span></span></li> </ul>
Requirements: <p style="font-weight: 400;">Preferred Qualifications:</p> <p><u>Education:</u></p> <ul> <li>Bachelor&rsquo;s degree in Business Administration or a related field</li> <li>CPCU, CIC, IIA or other insurance-related designation</li> </ul> <p><u>Experience:</u></p> <ul> <li>Working in a multi-state underwriting or sales environment to include independent agencies</li> <li>Underwriting insurance products</li> </ul> <p><u>Knowledge of:</u></p> <ul> <li>Knowledge of The Auto Club Group&rsquo;s property/casualty insurance products and processing procedures</li> <li>Multi-state insurance regulations and practices</li> <li>ISO or similar bureau rating systems</li> </ul> <p>&nbsp;</p> <p><strong><u>Additional Preferred Qualifications for Meemic positions:</u></strong></p> <ul> <li>Experience in Teleprocessing</li> <li>Attain (within 30 days of hire) and maintain all appropriate state property and casualty insurance producer licenses</li> <li>IMS/POS experience with insurance transactions</li> </ul> <p style="font-weight: 400;">WORK ENVIRONMENT</p> <p style="margin-top: 0px; margin-bottom: 0px;">Works in a temperature-controlled office environment. Less than 10% of time is spent traveling to agent locations.</p> <p><strong><u>Required Qualifications:<br /></u></strong><u>Education:</u></p> <ul> <li>College-level coursework in Business Administration or a related field, or the equivalent work experience</li> <li>CPCU, CIC, IIA or other insurance-related coursework</li> </ul> <u><u>Experience:<br /></u></u> <ul style="margin-top: 0in;"> <li><span>Working in an underwriting or sales environment to include independent agencies</span></li> <li>Analyzing, problem-solving and making sound decisions</li> <li>Negotiating and resolving conflict</li> <li>Demonstrating proficient levels in operating and navigating within underwriting and processing computer programs and systems</li> </ul> <p><u>Knowledge of:</u></p> <p>In-depth knowledge and understanding of the following:</p> <ul> <li>Underwriting policies, procedures, and practices</li> <li>Insurance regulations and practices</li> <li>Property and casualty insurance products</li> <li>Property and casualty insurance terminology, contracts and forms</li> <li>Inspection techniques related to property and casualty insurance</li> <li>Quantitative measurements (loss ratio, production, and profitability)</li> <li>Fair Credit Reporting Act as it relates to insurance</li> </ul> <p><u>Ability to:</u></p> <ul> <li>Evaluate, accept, modify, reject or cancel complex personal lines risks in accordance with the underwriting guidelines</li> <li>Evaluate third party documentation to determine the level of risk to which the Company will be exposed.</li> <li>Make exceptions to guidelines, where appropriate, without risking the Company&rsquo;s profitability</li> <li>Collaborate and communicate effectively both verbally and in writing with key business partners</li> <li>Build, maintain and manage producer and customer relationships</li> <li>Assist in the education and development of Underwriters</li> <li>Identify and report non-compliant or unethical agent behavior</li> <li>Review special investigation referrals to determine if misrepresentation, concealment or fraud occurred</li> <li>Provide litigation depositions and testimony</li> <li>Work under pressure with strong attention to detail, completing tasks by taking decisive or quick action</li> <li>Prepare and present unit activity reports and recommendations to management</li> </ul> <p>&nbsp;</p> <p>The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</p> <p><strong>Important Note:&nbsp;</strong>The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p>The Auto Club Group and all of its affiliated companies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p>