Member Representative I

Be a part of AAA – A company known for providing best-in-class service to its members when they need help the most.

Nashville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Individual Contributor

Competitive base pay

Overview: <p><strong>Work Environment:&nbsp;</strong>Work in a temperature-controlled office environment. Irregular hours such as holidays and weekends may be required at times to include participation in community events.<br /><br /></p> <p><strong><span style="font-family: arial, sans-serif;">As a reward for your compassion and commitment we offer:</span></strong></p> <ul type="disc"> <li> <p><span style="font-family: arial, sans-serif;">Competitive base pay</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Career advancement potential</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Medical, vision and dental benefits</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Matching 401(k) and company funded retirement savings program</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Paid time off</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Holiday Pay</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">A complimentary AAA Membership</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Tuition reimbursement</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Employee recognition programs</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Rewarding fast-paced environment</span></p> </li> </ul>
Responsibilities: <p>You can make a difference by providing the highest-level of customer service in our Branch locations and make a difference in the day-to-day lives of our customers and members alike by:</p> <ul> <li>Promoting and selling Auto Club Group products and services</li> <li>Promoting customer satisfaction and consistent service and responding to customer inquiries</li> <li>Resolving member/customer complaints</li> <li>Updating members on travel and insurance specials and providing travel information</li> <li>Providing cashiering services for payments and sales and processing remittance/depository transfers</li> </ul> <p>This is a challenging and rewarding position that requires passion and commitment to doing the right thing for ACG customers and members.</p>
Requirements: <p><span style="font-family: arial, sans-serif;"><strong>If you think you are right for this roll, you will need to be able to:</strong></span></p> <ul type="disc"> <li> <p><span style="font-family: arial, sans-serif;">Demonstrate possession of a high school diploma or equivalent</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Demonstrate previous experience in a customer-focused and team oriented environment</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Make sound decisions independent of manager/supervisor guidance</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Work under pressure to meet deadlines</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Organize and plan</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Coordinate multiple projects on a simultaneous basis</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Communicate effectively with others (verbal and written)</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Utilize computer software applications to include Microsoft Office, POS systems and technology associated with travel and membership systems (Focal Point, View Point, ITT, etc.)</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Create lead generation and outbound promotional calls</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Perform mathematical calculations to accurately perform monetary transactions</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Successfully complete Customer Service, Club, Travel and Payment Processing training within 6 months of employment</span></p> </li> <li> <p><span style="font-family: arial, sans-serif;">Attain/maintain state licenses as appropriate by department; Motor Club experience/licensing preferred</span></p> </li> </ul>