CRM Data Implementation Specialist I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. 
Responsibilities: <ul> <li style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;"><span style="font-size: medium;">This position supports The Auto Club Group&rsquo;s high-level objectives of acquisition, retention, cross-selling, and profitability by supporting the implementation of ACG&rsquo;s Customer Relationship Management (CRM) strategy. </span></span></span></li> <li style="margin: 0in 0in 0pt; line-height: normal;"><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;"><span style="font-size: medium;">With guidance, utilizes basic and general knowledge of underlying CRM data, management systems and targeting techniques to integrate and measure CRM strategy in support of executive decision making, marketing strategy, and customer engagement. </span></span></span></li> <li style="margin: 0in 0in 0pt; line-height: normal;"><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;"><span style="font-size: medium;"><span style="font-size: medium;">Develops basic to moderately complex SAS and/or Python programming code to query, interpret and model proprietary customer data to target and prioritize contact distribution across all outbound communication channels.</span></span></span></span></li> <li style="margin: 0in 0in 0pt; line-height: normal;"><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;"><span style="font-size: medium;">Employs CRM techniques to increase customer data capture and create data workflows to generate relevant follow-up communication with customers across all contact channels.</span></span></span></li> <li style="margin: 0in 0in 0pt; line-height: normal;"><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;"><span style="font-size: medium;">Configures data management structures to monitor/measure customer interactions across the CRM continuum. This includes active analysis of direct response, product penetration, and customer engagement data, standardized reporting of CRM metrics and ongoing modifications of CRM models to improve customer response across channels.</span></span></span></li> <li style="margin: 0in 0in 0pt; line-height: normal;"><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;"><span style="font-size: medium;"><span style="font-size: medium;">Assists in the presentation of CRM best practices, CRM project status or CRM tactics results to key stakeholders in Marketing and Business Unit owners. </span></span></span></span></li> <li style="margin: 0in 0in 0pt; line-height: normal;"><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;"><span style="font-size: medium;">Collaborates with Product Managers and Business Unit managers to identify, evaluate, and improve CRM opportunities. Tracks and reports CRM performance.</span></span></span></li> </ul> <p style="margin: 0in 0in 0pt; line-height: normal;">&nbsp;</p>
Requirements: <p style="margin: 0in 0in 0pt; line-height: normal;"><span><span><span><strong><u>Preferred Qualifications:</u></strong></span></span></span></p> <p style="margin: 0in 0in 0pt; line-height: normal;"><span><span><span>Master&rsquo;s Degree in Math, Statistics, Computer Science, Engineering or other technical or analytical field.</span></span></span></p> <p style="margin: 0in 0in 0pt; line-height: normal;"><span><span><span><br />Experience:</span></span></span></p> <ul style="font-weight: 400;"> <li><span><span><span>2 or more years utilizing CRM best practices (e.g. segmentation, LTV, RFM, etc., that are commonly employed for campaign optimization.</span></span></span></li> <li><span><span><span>2 or more years supporting CRM operations for companies in the Motor Club, Insurance Travel or Financial industries.</span></span></span></li> <li><span><span><span>2 or more years using tools for database querying and campaign optimization (e.g. SAS, R, SQL<strong>,&nbsp;</strong>Python) in support of CRM initiatives.</span></span></span></li> <li><span><span><span>2 or more years utilizing desktop computing skills, including use of one or more word processing, spreadsheet (e.g. Microsoft Excel) and presentation graphics (e.g. Microsoft PowerPoint) software programs.</span></span></span></li> <li><span><span><span>2 years performing exploratory data analysis</span></span></span></li> </ul> <p style="margin-top: 0px; margin-bottom: 0px;"><span><span><span>Knowledge and Skills:</span></span></span></p> <ul style="font-weight: 400;"> <li><span><span><span>Strong desktop computing skills, including use of one or more word processing, spreadsheet (e.g. Microsoft Excel) and presentation graphics (e.g. Microsoft PowerPoint) software programs</span></span></span></li> </ul> <br /> <p style="margin-top: 0px; margin-bottom: 0pt;"><span><span><strong><u><span>Required Qualifications:</span></u></strong></span></span></p> <p style="margin-top: 0px; margin-bottom: 0pt;"><span><span><span><u>Education:</u></span></span></span></p> <p style="margin-top: 0px; margin-bottom: 0pt;"><span><span>Bachelor&rsquo;s Degree in Math, Statistics, Computer Science, Engineering or other technical or analytical field.</span></span></p> <p style="margin-top: 0px; margin-bottom: 0pt;">&nbsp;</p> <p style="margin: 0in 0in 0pt; line-height: normal;"><span><span><u>Experience, Knowledge and Skills:</u></span></span></p> <ul style="font-weight: 400;"> <li><span><span>One year experience using tools for database querying (e.g. SAS, SQL, R<strong>,&nbsp;</strong>Python).</span></span></li> <li><span><span>One year experience sourcing &amp; combining data from multiple tables and performing exploratory data analysis</span></span></li> <li><span><span>One year experience with basic data manipulation skills including merging, appending, and querying.</span></span></li> <li><span><span>One year experience with basic desktop computing skills including word processing, spreadsheet and presentation graphics applications.<br /></span></span></li> </ul> <p style="margin-top: 0px; margin-bottom: 0px;"><span>&nbsp;</span></p> <p style="margin-top: 0px; margin-bottom: 0px;"><span>&nbsp;</span></p> <p style="margin: 0in 0in 0pt; punctuation-wrap: simple;"><span><span>The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!</span></span></p> <p style="margin: 0in 0in 0pt;"><span><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p>