Customer Representative I - Emergency Roadside

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.

Nashville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: about acg,benefits,performance,call center,analysis,data entry,training,professional,technology,sales

Individual Contributor

13.00/hour

Overview: <div><span style="font-family: Arial;">Be someone&rsquo;s hero every day!&nbsp;</span></div> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><span style="font-family: Arial;"><span style="font-family: Arial;">Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.<br /><br /></span></span> <p><span style="font-family: Arial;">As a reward for your passion and commitment, we offer:</span></p> <ul> <li> <div><span style="font-family: Arial;">Competitive base pay of $13/hour to start + shift premium for evening and overnight timeframes</span></div> </li> <li> <div><span style="font-family: Arial;">Career advancement potential with up to an additional $1 increase in pay after 6 months</span></div> </li> <li> <div><span style="font-family: Arial;">Work At Home potential after completion of 6 months of demonstrated superior performance</span></div> </li> <li> <div><span style="font-family: Arial;">Medical, dental, and vision benefits</span></div> </li> <li> <div><span style="font-family: Arial;">Matching 401(k)</span></div> </li> <li> <div><span style="font-family: Arial;">Paid time off</span></div> </li> <li> <div><span style="font-family: Arial;">Holiday Pay</span></div> </li> <li> <div><span style="font-family: Arial;">Complimentary AAA membership</span></div> </li> <li> <div><span style="font-family: Arial;">Tuition reimbursement</span></div> </li> <li> <div><span style="font-family: Arial;">Employee recognition program</span></div> </li> <li> <div><span style="font-family: Arial;">Rewarding, fast-paced environment</span></div> </li> </ul> </div>
Responsibilities: <div><span style="font-family: Arial;">You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</span></div> <ul> <li> <div><span style="font-family: Arial;">Responding to emergency road service requests in a call center environment</span></div> </li> <li> <div><span style="font-family: Arial;">Listening to members and identifying their problem</span></div> </li> <li> <div><span style="font-family: Arial;">Performing geographical location spotting and data entry</span></div> </li> <li> <div><span style="font-family: Arial;">Seeking a solution to get the member back on the road</span></div> </li> <li> <div><span style="font-family: Arial;">Analyzing member accounts to determine additional products and services that benefit the member</span></div> </li> </ul>
Requirements: <div> <div id="requisitionDescriptionInterface.ID1480.row1" class="contentlinepanel" title=""> <div>This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</div> <ul> <li> <div><span style="font-family: Arial;">Navigate through a P.C. and multiple applications</span></div> </li> <li> <div><span style="font-family: Arial;">Provide a high level of customer service in a professional environment&nbsp;</span></div> </li> <li> <div><span style="font-family: Arial;">Cross and upsell member benefits</span></div> </li> </ul> <span class="blockpanel"><span class="">&nbsp;</span></span><span style="font-family: Arial;">To prepare you for this exciting opportunity, we offer:</span></div> <div id="requisitionDescriptionInterface.ID1538.row1" class="contentlinepanel" title=""> <ul> <li> <div><span style="font-family: Arial;">Full-time paid Training (4 Weeks)</span></div> </li> <li> <div><span style="font-family: Arial;">Beginning November 27, 2017</span></div> </li> <li> <div><span style="font-family: Arial;">Monday through Friday from&nbsp; 12:00 pm &ndash; 8:30 pm</span></div> </li> <li> <div><span style="font-family: Arial;">Afternoon/evening/weekend shifts available after training</span></div> </li> </ul> </div> <span style="font-family: Arial;"><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></div> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><span style="font-family: Arial;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></div>