Branch Support Specialist

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Brentwood, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: work environment,travel,support,aaa membership,management,leadership,training,analysis,research,benefits,environment,compensation

Individual Contributor

Competitive base pay and benefits

Overview: Be a part of AAA - A company known for providing best-in-class service to its members when they need help the most.<br /><br />This is a challenging and rewarding position that requires commitment and superior support to our Branch employee network.<br /><br /> <div><strong>Work Environment</strong></div> <div>Temperature controlled environment. 20% travel required.</div>
Responsibilities: <ul> <li> <div>Analyzing and maintaining various reports (e.g. sales volumes, retention results, commission, local incentives, revenue, co-op expense tracking, NPS qualitative data, etc.) for management review.&nbsp;</div> </li> <li> <div>Providing and/or coordinating training and education to Branch staff regarding AAA products and services, promotions, new products and/or services and support programs.&nbsp;</div> </li> <li> <div>Coordinating with Leadership and maintaining various field staff projects to ensure the achievement of regional and corporate goals.&nbsp;</div> </li> <li> <div>Researching Branch/Regional issues and responding to inquiries, providing management with a consistent approach across regions.&nbsp;</div> </li> <li> <div>Assisting management and senior staff with the budget reporting, expense analysis and problem resolution.&nbsp;</div> </li> <li> <div>Coordinating Branch/Agency local events and activities.&nbsp;</div> </li> </ul>
Requirements: <ul> <li> <div>Competitive base pay</div> </li> <li> <div>Career advancement potential</div> </li> <li> <div>Medical, vision and dental benefits</div> </li> <li> <div>Matching 401(k) and company funded retirement savings program</div> </li> <li> <div>Paid time off</div> </li> <li> <div>Holiday Pay</div> </li> <li> <div>A complimentary AAA Membership</div> </li> <li> <div>Tuition reimbursement</div> </li> <li> <div>Employee recognition programs</div> </li> <li> <div>Rewarding fast-paced environment</div> </li> </ul>