Claim Representative - Field Auto Physical Damage

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

St Cloud, MN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /> <br /> The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p> <p><strong>Work Environment:<br /></strong>Field based position with frequent (up to 100% of work time) exposure to road hazards and temperature extremes.</p>
Responsibilities: <p>Independently perform detailed and highly complex claim functions both at the office and at off-site locations.&nbsp; Review files, obtain coverage information and contact insured to discuss claim process, provide emergency funds, etc.&nbsp; Explain laws/regulations regarding vehicle repair. Perform physical damage inspections as required.&nbsp; Arrange for vehicle inspections, alternate transportation expenses, etc.&nbsp;&nbsp; Inspect property and prepare estimate or work with direct repair facilities to obtain necessary information.&nbsp; Analyze damage and determine whether to repair or replace damaged parts. Recommend usage of aftermarket parts for non-safety related items.&nbsp; Determine value of vehicle in order to settle claim.&nbsp; Obtain necessary medical, accident, legal and police reports to complete files.&nbsp; Work with insured to select contractor as needed.&nbsp; Arrange for repair or cleaning of salvageable items. Ensure the sale of salvage to reduce claim costs.&nbsp;&nbsp; Travel to auto salvage yard and inspects vehicles.&nbsp; Attend vehicle auctions on a rotating basis.&nbsp; Notify insured of total loss and advises regarding procedures.&nbsp; Authorize repairs and update claim diary.&nbsp; Review the status of open and closed reserves and makes adjustments consistent with exposures. Authorize checks within authority level.&nbsp; May conduct audits of direct repair facility inspections to ensure accuracy of estimates and adherence to corporate procedures.&nbsp; Review files for potential subrogation and complete subrogation forms.&nbsp; Assist in the recovery of corporate claim expenditures from insureds/applicants, uninsured motorists, businesses, other insurers, etc. in accordance with established procedures.&nbsp;&nbsp; May represent company at trials, depositions and settlement hearings.&nbsp; Assist less experienced claim representatives with claims that are more complicated and complex.&nbsp; Assume responsibility for complex files that were previously assigned to other claim representative(s) and/or technical support staff members.&nbsp; Communicate with direct repair shops (DRS) in order to provide/update claim information.&nbsp; Conduct re-inspections as necessary to investigate and evaluate DRS requests for additional repairs, and to evaluate the quality of service provided.&nbsp; Participate in Branch Settlement Support Council Meetings and visit assigned branches and legal department to assist in structured settlement utilization as necessary.&nbsp; Provides after-hour coverage to process claims on a rotating basis.</p>
Requirements: <p><strong><u>Preferred Qualifications</u></strong></p> <ul> <li>Associate's degree in Business Administration, Insurance or a related field or the equivalent in related work experience.</li> <li>Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent.</li> <li>CPCU coursework or designation.</li> <li>I-Car 2000 training.</li> <li>ADP and Pen-Pro training.</li> <li>Subrogation experience in a property/casualty insurance company.</li> <li>Strong negotiation skills.</li> </ul> <p><strong><span style="text-decoration: underline;">Experience to include :</span></strong></p> <ul> <li>Analyzing and problem solving</li> <li>Organization and planning</li> <li>Decision making</li> <li>Coordination and collection of data to handle subrogation opportunities on multiple claims from one event</li> <li>Basic PC software skills (Word, Excel etc.)</li> </ul> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <ul> <li>In states where an adjuster&rsquo;s license is required, the candidate must be eligible to acquire a state adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</li> <li>Experience as a Claim Representative, a Public or Private Investigator, or equivalent or a minimum of one year experience as a Claim Associate within identified area (e.g. casualty, auto physical damage, homeowners).&nbsp; Applicants selected from the Claim Associate candidate pool must successfully complete all training required within nine (9) months of hire.</li> </ul> <p><strong><span style="text-decoration: underline;">Experience in the investigation, evaluation and settlement of claims to include:</span></strong></p> <ul> <li>Auto no-fault claims including automobile market evaluations and the preparation of auto repair estimates</li> <li>Auto pip/bi</li> <li>Subrogation claims</li> </ul> <p><strong><u>Experience to include :</u></strong></p> <ul> <li>Inspecting and evaluating auto repairs for quality and compliance with estimates</li> <li>Auto market evaluations</li> <li>Preparing manual and electronic auto repair estimates</li> <li>Third party collections</li> <li>Complex claim investigations</li> <li>Negotiation of claim settlements</li> </ul> <p><strong><span style="text-decoration: underline;">Investigation experience to include:</span></strong></p> <ul> <li>Securing and evaluating evidence</li> <li>Determining the existence of possible criminal actions</li> <li>Assisting in the preparation of court proceedings</li> </ul> <p><strong><u>Knowledge to include:<br /> </u></strong></p> <ul> <li>Negligence law</li> <li>No-fault law</li> <li>Essential insurance act</li> <li>The fair trade practices act as they relate to claims</li> <li>Auto construction and repair techniques</li> <li>Criminal law</li> <li>Court procedures</li> <li>Subrogation procedures and processes</li> <li>Intercompany arbitration</li> </ul> <p><strong><u>Demonstrated skill in:</u></strong></p> <ul> <li>Organization and planning</li> <li>Analyzing and problem solving</li> <li>Written communications to include record keeping and report preparation</li> </ul> <p><strong><u>Ability to:</u></strong></p> <ul> <li>Use automated processing and computer systems, including basic pc software skills</li> <li>Effectively respond to questions/concerns</li> <li>Communicate effectively with others in a work environment, with the public, law enforcement personnel and vendors</li> <li>Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.</li> <li>Develop and conduct training programs on fraud detection in all lines of coverage</li> <li>Provide technical expertise to claims department on suspected insurance fraud</li> <li>Independently perform detailed and highly complex injury claim negotiations</li> <li>Process time sensitive data and information from multiple sources</li> <li>Make decisions based on data</li> <li>Communicate decisions to a broad audience</li> <li>Research analyze and interpret subrogation laws in various states</li> <li>Prioritize work</li> <li>Work under pressure to meet deadlines</li> <li>Willingness to travel outside of assigned territory which may involve overnight stay.</li> <li>Willingness to relocate, work evenings or saturdays.</li> <li>Valid state driver's license.</li> </ul>