Customer Service Representative - Call Center

<p><strong>Be someone&rsquo;s hero every day!&nbsp;AAA is now hiring for Temporary Full-Time Customer Service Representatives. </strong><br /> <br /> <strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p> <p style="margin: 0in; margin-bottom: .0001pt;"><strong>&nbsp;</strong></p>

Grand Rapids, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: emergency roadside assistance,work schedule,compensation,call center,analysis,data entry,performance,passion,professional,technology

Individual Contributor

$12.60/hour to start

Overview: <span class="text" title=""><span class="text" title=""><span style="font-family: 'arial', 'sans-serif';"><span style="font-size: medium;"><span style="font-family: Arial; font-size: medium;">Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance. <br /><br /></span></span></span></span></span> <div><span style="font-family: Arial; font-size: medium;">To prepare you for this exciting opportunity, we offer:</span></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Full-time paid Training (3 Weeks) </span></li> <li><span style="font-family: Arial; font-size: medium;">Beginning January 16, 2018 </span></li> <li><span style="font-family: Arial; font-size: medium;">Monday through Friday from&nbsp; 12:00 pm &ndash; 8:30 pm </span></li> <li><span style="font-family: Arial; font-size: medium;">Afternoon/evening/weekend shifts available after training </span></li> </ul> <br /> <div><span style="font-family: Arial; font-size: medium;">&nbsp;As a reward for your passion and commitment, we offer:</span></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Competitive base pay of $12.60/hour, to start + shift premium for evening and overnight timeframes </span></li> <li><span style="font-family: Arial; font-size: medium;">Opportunity for up to a $1 pay increase after 90 days based on performance </span></li> <li><span style="font-family: Arial; font-size: medium;">Career advancement potential with up to an additional $1 increase in pay after 6 months </span></li> <li><span style="font-family: Arial; font-size: medium;">Work At Home potential after completion of 6 months of demonstrated superior performance </span></li> <li><span style="font-family: Arial; font-size: medium;">Employee recognition program </span></li> <li><span style="font-family: Arial; font-size: medium;">Cross and upsell member benefits</span></li> <li><span style="font-family: Arial; font-size: medium;">Rewarding, fast-paced environment</span></li> <li><span style="font-family: Arial; font-size: medium;">Employee Assistance Program</span></li> </ul> <span id="requisitionDescriptionInterface.ID1523.row1" class="text" title=""><span style="font-family: 'arial', 'sans-serif';"><span style="font-size: medium;"><span style="font-family: Arial; font-size: medium;"><span id="requisitionDescriptionInterface.ID1581.row1" class="text" title=""></span><br /></span></span></span></span>
Responsibilities: <p>You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</p> <ul> <li>Responding to emergency road service requests in a call center environment</li> <li>Listening to members and identifying their problem</li> <li>Performing geographical location spotting and data entry</li> <li>Seeking a solution to get the member back on the road</li> <li>Analyzing member accounts to determine additional products and services that benefit the member</li> </ul>
Requirements: <p>This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</p> <ul> <li>Navigate through a P.C. and multiple applications</li> <li>Provide a high level of customer service in a professional environment&nbsp;</li> </ul> <br /><br /> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> <div><span style="font-family: Arial;">&nbsp;</span></div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p>