Claim Representative - Field MI Homeowners

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.<br /><br /><br /><br /><br /><br /><br />

Southfield, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,compensation,analysis,performance,process management,compliance,legal,claims,communication,support,transportation,experience,investigation experience,knowledge,skills,preferred qualifications,education,required qualifications,required experience,abilities,professional,travel


Competitive Compensation and Benefits package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br /> <div><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u></strong></div> <div><span style="font-family: Arial; font-size: medium;">Works in combination temperature controlled office and residence based office environments.&nbsp; Frequent travel required (60+% of work time) to conduct inspections/re-inspections, with exposure to road hazards and temperature extremes.</span></div>
Responsibilities: Independently performs detailed and highly complex claim functions both at the office and at off-site locations.&nbsp; Reviews files, obtains coverage information and contacts insured to discuss claim process, provide emergency funds, etc.&nbsp; Explain laws/regulations regarding home repair. Perform physical damage inspections as required.&nbsp; Arrange for home inspections, alternate transportation/living expenses, etc.&nbsp;&nbsp; Inspects property and prepares estimate or works with direct repair facilities to obtain necessary information.&nbsp; Analyzes damage and determines whether to repair or replace damaged parts. &nbsp;Obtains necessary legal and police reports to complete files.&nbsp; Work with insured to select contractor as needed.&nbsp; Arrange for repair or cleaning of salvageable items. Ensure the sale of salvage to reduce claim costs.&nbsp;&nbsp;Notifies insured of total loss and advises regarding procedures.&nbsp; Authorizes repairs and updates claim diary.&nbsp; Reviews the status of open and closed reserves and makes adjustments consistent with exposures. Authorize checks within authority level.&nbsp; May conduct audits of direct repair facility inspections to ensure accuracy of estimates and adherence to corporate procedures.&nbsp; Reviews files for potential subrogation and completes subrogation forms.&nbsp; Assist in the recovery of corporate claim expenditures from insureds/applicants, businesses, other insurers, etc. in accordance with established procedures.&nbsp;&nbsp; May represent company at trials, depositions and settlement hearings.&nbsp;&nbsp; Provides after-hour coverage to process claims on a rotating basis.
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <ul> <li>Associate's degree in Business Administration, Insurance or a related field or the equivalent in related work experience.</li> <li>Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent.</li> <li>CPCU coursework or designation.</li> <li>Investigating, evaluating and settling homeowners claims including accurately preparing construction damage estimates</li> <li>Inspecting and evaluating construction repairs for quality and compliance with repair estimates</li> <li>Basic PC software skills (Word, Excel etc.)</li> </ul> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <ul> <li>Successful completion of basic Claim Representative Training Program or equivalent or ability to obtain within 9 months.</li> <li>In states where an adjuster&rsquo;s license is required, the candidate must be eligible to acquire a state adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</li> <li>Experience as a Claim Representative, a Public or Private Investigator, or equivalent or a minimum of one year experience as a Claim Associate within identified area (e.g. Casualty, auto physical damage, homeowners).&nbsp;<strong>Applicants selected from the Claim Associate candidate pool must successfully complete all training required within nine (9) months of hire.<br /></strong></li> <li>Experience in the investigation, evaluation and settlement of Homeowner Property Claims</li> </ul> <p><span style="text-decoration: underline;"><strong>Experience to include:</strong></span></p> <ul> <li>Evaluating construction repairs for quality and compliance with repair estimates</li> <li>Preparing manual and electronic repair estimates</li> </ul> <p><span style="text-decoration: underline;"><strong>Investigation experience to include:</strong></span></p> <ul> <li>Securing and evaluating evidence</li> <li>Determining the existence of possible criminal actions</li> </ul> <p><span style="text-decoration: underline;"><strong>Knowledge to include:</strong></span></p> <ul> <li>Negligence Law</li> <li>Essential Insurance Act</li> <li>Building construction and repair techniques</li> <li>Criminal law</li> <li>Court procedures</li> </ul> <p><span style="text-decoration: underline;"><strong>Demonstrated skill in:</strong></span></p> <ul> <li>Organization and planning</li> <li>Analyzing and problem solving</li> <li>Written communications to include record keeping and report preparation</li> </ul> <p><span style="text-decoration: underline;"><strong>Ability to:</strong></span></p> <ul> <li>Use automated processing and computer systems, including basic PC software skills</li> <li>Effectively respond to questions/concerns</li> <li>Communicate effectively with others in a work environment, with the Public, law enforcement personnel and vendors</li> <li>Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), etc.</li> <li>Provide technical expertise to Claims department on suspected insurance fraud</li> <li>Process time sensitive data and information from multiple sources</li> <li>Make decisions based on data</li> <li>Communicate decisions to a broad audience</li> <li>Research analyze and interpret subrogation laws</li> <li>Prioritize work</li> <li>Work under pressure to meet deadlines</li> </ul> <p><strong><span style="text-decoration: underline;">Qualifications</span></strong></p> <ul> <li>Willingness to travel outside of assigned territory which may involve overnight stay.</li> <li>Willingness to relocate, work evenings or Saturdays.&nbsp;</li> <li>Valid State Driver's License.</li> </ul> <p><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <div>&nbsp;</div> <br /> <div id="requisitionDescriptionInterface.ID1538.row1" class="contentlinepanel" title="">&nbsp;</div>