Travel Agent

<div class="descr-section"> <p class="vertical-margin-xlarge vacancy-description ng-binding">A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p> </div>

Wheaton, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Individual Contributor

Competitive compensation and benefits

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /> <p><span style="font-family: Arial; font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span></p> <div> <div><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u><span style="font-family: Arial; font-size: medium;">&nbsp;</span></strong>Work in a temperature-controlled office environment</div> </div>
Responsibilities: <p><span style="font-family: Arial; font-size: medium;">Sell company travel products, including actively soliciting and promoting new business, with primary emphasis on tours and cruises. Actively participate in branch/regional level company or vendor sponsored sales events.&nbsp; Solicit travel sales through outbound prospecting activities.&nbsp; Develop and maintain personal trade clientele and obtains referrals from existing clientele.&nbsp; Provide professional guidance and counsel to customers regarding their travel requirements.&nbsp;&nbsp; Promote/sell preferred vendor&rsquo;s products and services.&nbsp; Offer ancillary products (hotel, car, TRIP insurance, travelers cheques) to enhance the primary travel purchase.</span></p> <div><span style="font-family: Arial; font-size: medium;">Advise customers of various travel conditions including customs, immigration and inoculation requirements, hygienic practices, and cancellation/change penalties.&nbsp;&nbsp; Close the sale by utilizing appropriate sales techniques, including trading customer up to higher yield suppliers.&nbsp; Consummate sales by making necessary travel arrangements to include reservation, collection of money, and processing of documents.&nbsp; Receive and resolve customer complaints.&nbsp; Maintain specified production standards and achieve revenue goal assigned by branch management.</span></div> <div><span style="font-family: Arial; font-size: medium;">&nbsp;<br /></span><span style="font-family: Arial; font-size: medium;">May oversee the daily travel operation in an assigned location.</span></div>
Requirements: <div><strong><u><span style="font-family: Arial;">Required Qualifications (these are the minimum requirements to qualify):</span></u></strong></div> <p><u><span style="font-family: Arial; font-size: medium;">Education (include minimum education and any licensing/certifications):</span></u></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Successful completion of an approved travel school or substantial experience as a travel agent</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Planning and booking domestic and international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rental, and related travel products</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <p><u><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></u></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Sales techniques</span></li> <li><span style="font-family: Arial; font-size: medium;">Market availability of travel products</span></li> <li><span style="font-family: Arial; font-size: medium;">Travel conditions including customs, immigration and inoculation requirements, hygienic practices, political situations, monetary restrictions, and cancellation/change penalties</span></li> <li><span style="font-family: Arial; font-size: medium;">Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N.</span></li> <li><span style="font-family: Arial; font-size: medium;">International Association of Travel Agency Network)</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p><u><span style="font-family: Arial; font-size: medium;">Ability to:</span></u></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Sell travel products</span></li> <li><span style="font-family: Arial; font-size: medium;">Operate computerized reservation system equipment at required operating levels</span></li> <li><span style="font-family: Arial; font-size: medium;">Communicate effectively in the work environment and with the public</span></li> <li><span style="font-family: Arial; font-size: medium;">Perform basic mathematical calculations including percentages to complete travel sales transactions</span></li> <li><span style="font-family: Arial; font-size: medium;">Solicit travel client prospects</span></li> <li><span style="font-family: Arial; font-size: medium;">Present travel program offerings to groups of people</span></li> <li><span style="font-family: Arial; font-size: medium;">Work irregular hours</span></li> </ul> <div><strong><span style="font-family: Arial; font-size: medium;">&nbsp;</span></strong></div>