Supervisor Home Loan Processing Services

<div class="row"> <div class="col-md-6 col-sm-8 col-xs-12"> <p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p> </div> </div>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full-Time

Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br /> <div><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u></strong></div> <p><span style="font-family: Arial; font-size: medium;">Works in a temperature controlled office environment.</span></p>
Responsibilities: <strong><u><span style="font-family: Arial;">Primary Duties and Responsibilities (details of the basic job functions):</span></u></strong><br /> <ul> <li><span style="font-family: Arial; font-size: medium;">Supervise activities within the Home Loan processing department.&nbsp; Manage</span><span style="font-family: Arial; font-size: medium;">&nbsp;daily pipeline for the processing center to ensure timely loan turnarounds and closings to meet departmental deadlines, goals and quality objectives.&nbsp; P</span><span style="font-family: Arial; font-size: medium;">repare, analyze and present statistical information related to productivity, quality, expenses, and benefits to management.</span></li> <li><span style="font-family: Arial; font-size: medium;">Supervise personnel responsible for Home disclosure, loan and closing processing, image capture retrieval and data entry activities to ensure work is systematically organized and accomplished in a timely and accurate manner.&nbsp; Responsible for training new hires and providing daily on-the-job training and coaching to staff.&nbsp; Schedule work hours, assign job duties and performance objectives and evaluate employee performance.&nbsp; Participate in the development, implementation, maintenance and training of users of automated systems.&nbsp; Assist with processing and closing loans as volumes increase.</span></li> <li><span style="font-family: Arial; font-size: medium;">Maintain knowledge of regulatory compliance changes.&nbsp; Ensure that staff is knowledgeable of loan products (FHA/VA/Convention/Grants/Home Equity).&nbsp; Provide updates to staff as new information is received.&nbsp; Analyze loan processing policies and procedures and assist in the development of new procedures.&nbsp; Implement process and procedure updates and ensure appropriate users are trained.&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">Work with vendors to obtain system updates, conduct system testing, identify and resolve issues.&nbsp; Assist management in the evaluation of vendors.</span></li> <li><span style="font-family: Arial; font-size: medium;">Maintain appropriate disaster recovery documentation and back-up procedures for completing work in a timely manner when internal resources are not available.&nbsp; Participate in special projects as required. Respond to and resolve customer inquiries and represent area in meetings or task forces.&nbsp;</span></li> <li></li> <li><span style="font-family: Arial; font-size: medium;">Participate in the selection, hiring, training and development and discipline of assigned staff. Supervise a staff of Home Loan Processors.&nbsp; Prepare performance assessments and make recommendations regarding staff compensation.&nbsp;</span></li> </ul>
Requirements: <strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong><br /><u><span style="font-family: Arial; font-size: medium;">Education:</span></u><br /> <ul> <li><span style="font-family: Arial; font-size: medium;">Bachelor's degree in Business Administration, Management, or a related field</span></li> </ul> <u><span style="font-family: Arial; font-size: medium;">Supervisory ability to include:</span></u><br /> <ul> <li><span style="font-family: Arial; font-size: medium;">providing work direction and guidance to others</span></li> <li><span style="font-family: Arial; font-size: medium;">maintaining work schedules</span></li> <li><span style="font-family: Arial; font-size: medium;">organizing and planning</span></li> <li><span style="font-family: Arial; font-size: medium;">coordination and controlling of projects</span></li> <li><span style="font-family: Arial; font-size: medium;">analyzing and problem solving</span></li> <li><span style="font-family: Arial; font-size: medium;">meeting deadlines</span></li> <li><span style="font-family: Arial; font-size: medium;">maintaining production and quality control documentation</span></li> <li><span style="font-family: Arial; font-size: medium;">establishing and maintaining unit workflow and production standards</span></li> <li><span style="font-family: Arial; font-size: medium;">establishing work priorities</span></li> <li><span style="font-family: Arial; font-size: medium;">developing training programs for new procedures, tasks, and functions</span></li> <li><span style="font-family: Arial; font-size: medium;">evaluating service vendors and maintaining a back-up methodology to complete work in a timely manner</span></li> <li><span style="font-family: Arial; font-size: medium;">recommending equipment acquisition and overseeing the maintenance of equipment</span></li> </ul> <strong><u><span style="font-family: Arial;">Required Qualifications (these are the minimum requirements to qualify):</span></u></strong><br /><u><span style="font-family: Arial; font-size: medium;">Education (include minimum education and any licensing/certifications):</span></u><br /> <ul> <li><span style="font-family: Arial; font-size: medium;">College level coursework in Business Administration, Management, or a related field&nbsp;</span></li> </ul> <ul> <li><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></li> <li><span style="font-family: Arial; font-size: medium;">three years recent Home processing/closing combined experience</span></li> <li><span style="font-family: Arial; font-size: medium;">working in a production and/or service oriented environment</span></li> <li><span style="font-family: Arial; font-size: medium;">working with automated processing systems</span></li> <li><span style="font-family: Arial; font-size: medium;">resolving complex issues</span></li> <li><span style="font-family: Arial; font-size: medium;">operating terminal and/or PC equipment with both numeric and alphabetic keyboard</span></li> <li><span style="font-family: Arial; font-size: medium;">using Microsoft Office Suite</span></li> </ul> <span style="font-family: Arial; font-size: medium;">&nbsp;</span><br /><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u><br /> <ul> <li><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></li> <li><span style="font-family: Arial; font-size: medium;">Home loan terminology and processing procedures</span></li> <li><span style="font-family: Arial; font-size: medium;">Real Estate Home regulations, including but not limited to TILA/RESPA/HMDA&nbsp;</span><span style="font-family: Arial; font-size: medium;">documentation related to the processing consumer Home applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).</span></li> <li><span style="font-family: Arial; font-size: medium;">Home loan billing schedules and payment requirements</span></li> <li><span style="font-family: Arial; font-size: medium;">system displays used for inquiry, entry, and other tasks involved in the processing of&nbsp;</span>Home loans</li> </ul> <span style="font-family: Arial; font-size: medium;">&nbsp;</span><br /><span style="font-family: Arial; font-size: medium;">Ability to:</span><br /> <ul> <li><span style="font-family: Arial; font-size: medium;">maintain accurate records</span></li> <li><span style="font-family: Arial; font-size: medium;">operate an adding machine or calculator</span></li> <li><span style="font-family: Arial; font-size: medium;">operate a Windows-based PC</span></li> <li><span style="font-family: Arial; font-size: medium;">perform basic mathematical calculations including addition, subtraction, multiplication, division, fractions and percentages</span></li> <li><span style="font-family: Arial; font-size: medium;">analyze statistical production and quality</span></li> <li><span style="font-family: Arial; font-size: medium;">communicate effectively with others in a work environment</span></li> <li><span style="font-family: Arial; font-size: medium;">statistical production, productivity, and quality reports</span></li> <li><span style="font-family: Arial; font-size: medium;">perform control functions, such as distributing work based on demand and resource availability</span></li> <li><span style="font-family: Arial; font-size: medium;">analyze Home loan related procedures for effectiveness</span></li> <li><span style="font-family: Arial; font-size: medium;">create and maintain processing procedure manuals, rules, and instructions</span></li> <li><span style="font-family: Arial; font-size: medium;">demonstrate sound judgment and ability to think critically</span></li> <li><span style="font-family: Arial; font-size: medium;">evaluate facts and data to draw conclusions and determine the downstream impact of decisions and associated risks</span></li> <li><span style="font-family: Arial; font-size: medium;">demonstrate written communication skills</span></li> <li><span style="font-family: Arial; font-size: medium;">work irregular hours and overtime</span></li> </ul>