Property Claim Representative (Inside)

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br />An affiliate of The Auto Club Group, this position is part of Auto Club Insurance Company of Florida (ACICF), a Florida-based insurance company that understands the importance of protecting your most valuable possessions.<br /><br /><u>Work Environment:&nbsp;</u>Works in a temperature controlled office environment.</p>
Responsibilities: <p><u>Primary Duties and Responsibilities (details of the basic job functions)</u>:</p> <ul> <li>The homeowner Claim Representative will be responsible for investigating coverage, drafting complex letters and reports, reviewing complex homeowner damage repair estimates and working with various vendors to adjust losses.</li> <li>The homeowner Claim Representative must maintain strong attention to detail, excellent organizational skills and have the ability to perform successfully in a high volume environment. The candidate must possess a strong knowledge base of first-party Homeowner coverage interpretation, construction techniques and damage estimation. The ability to communicate with contractors, public adjusters and attorneys is vital to this position.</li> <li>The position will be located in our North Tampa corporate office through mid-2018 after which the position will be based out of our new state of art building now under construction located off Waters Ave / Veterans Parkway.&nbsp;</li> </ul>
Requirements: <p><u>Preferred Qualifications:</u></p> <ul> <li>3+ years investigating first-party homeowner claims. Strong preference will be given to those candidates that possess prior experience working directly for a well-established insurer.</li> <li>Detailed understanding of homeowner construction techniques and repair processes.</li> <li>Working knowledge of Xactimate estimating platform.</li> </ul> <p><u>Required Qualifications (these are the minimum requirements to qualify</u>):</p> <ul> <li>A current 620 or 520 license.</li> </ul> <p><u>Experience</u>:</p> <ul> <li>Experience as a Claim Representative, a Public or Private Investigator, or equivalent or a minimum of one year experience as a Claim Associate within identified area (e.g. casualty, auto physical damage, homeowners)</li> </ul> <p><u>Experience in the investigation, evaluation and settlement of claims to include</u>:</p> <ul> <li>Auto no-fault claims including automobile market evaluations and the preparation of auto repair estimates.</li> <li>Auto PIP/BI.</li> <li>Homeowner medical and BI.</li> <li>Boat owner medical and BI.</li> <li>Homeowner property claims.</li> <li>Subrogation claims.</li> </ul> <p><u>Experience to include</u>:</p> <ul> <li>Evaluating construction repairs for quality and compliance with repair estimates.</li> <li>Third party collections.</li> <li>Complex claim investigations.</li> <li>Negotiation of claim settlements.</li> </ul> <p><u>Investigation experience to include</u>:</p> <ul> <li>Securing and evaluating evidence.</li> <li>Determining the existence of possible criminal actions.</li> <li>Assisting in the preparation of court proceedings.</li> </ul> <p><u>Knowledge to include</u>:</p> <ul> <li>Negligence law.</li> <li>No-fault law.</li> <li>Essential insurance act.</li> <li>The fair trade practices act as they relate to claims.</li> <li>Auto construction and repair techniques.</li> <li>Medical terminology and human anatomy.</li> <li>Building construction and repair techniques.</li> <li>Criminal law.</li> <li>Court procedures.</li> <li>Subrogation procedures and processes.</li> <li>Intercompany arbitration.</li> </ul> <p><u>Demonstrated skill in</u>:</p> <ul> <li>Organization and planning.</li> <li>Analyzing and problem solving.</li> <li>Written communications to include record keeping and report preparation.</li> </ul> <p><u>Ability to:</u></p> <ul> <li>Use automated processing and computer systems, including basic PC software skills</li> <li>Effectively respond to questions/concerns.</li> <li>Communicate effectively with others in a work environment, with the public, law enforcement personnel and vendors.</li> <li>Develop and conduct training programs on fraud detection in all lines of coverage.</li> <li>Provide technical expertise to Claims department on suspected insurance fraud.</li> <li>Process time sensitive data and information from multiple sources.</li> <li>Make decisions based on data.</li> <li>Communicate decisions to a broad audience.</li> <li>Research analyze and interpret subrogation laws in various states.</li> <li>Prioritize work.</li> <li>Work under pressure to meet deadlines.</li> <li>Willingness to travel outside of assigned territory which may involve overnight stay.</li> <li>Willingness to work evenings or Saturdays.</li> <li>Valid State Driver's License.</li> </ul>