Member Representative

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Downtown/West Knoxville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>Be a part of AAA &ndash; A company known for providing best-in-class service to its members when they need help the most.</p> <p>You can make a difference by providing the highest-level of customer service in our Branch locations and make a difference in the day-to-day lives of our customers and members alike.&nbsp;</p> <p><strong>Work Environment:<br /></strong>Work in a temperature-controlled office environment. Irregular hours such as holidays and weekends may be required at times to include participation in community events.</p> <p><strong>As a reward for your compassion and commitment we offer:</strong></p> <ul> <li>Competitive base pay</li> <li>Career advancement potential</li> <li>Medical, vision and dental benefits</li> <li>Matching 401(k) and company funded retirement savings program</li> <li>Paid time off</li> <li>Holiday Pay</li> <li>A complimentary AAA Membership</li> <li>Tuition reimbursement</li> <li>Employee recognition programs</li> <li>Rewarding fast-paced environment</li> </ul>
Responsibilities: <ul> <li>Promoting and selling Auto Club Group products and services</li> <li>Promoting customer satisfaction and consistent service and responding to customer inquiries</li> <li>Resolving member/customer complaints</li> <li>Updating members on travel and insurance specials and providing travel information</li> <li>Providing cashiering services for payments and sales and processing remittance/depository transfers</li> </ul>
Requirements: <ul> <li>Demonstrate possession of a high school diploma or equivalent</li> <li>Demonstrate previous experience in a customer-focused and team oriented environment</li> <li>Make sound decisions independent of manager/supervisor guidance</li> <li>Work under pressure to meet deadlines</li> <li>Organize and plan</li> <li>Coordinate multiple projects on a simultaneous basis</li> <li>Communicate effectively with others (verbal and written)</li> <li>Utilize computer software applications to include Microsoft Office, POS systems and technology associated with travel and membership systems (Focal Point, View Point, ITT, etc.)</li> <li>Create lead generation and outbound promotional calls</li> <li>Perform mathematical calculations to accurately perform monetary transactions</li> <li>Successfully complete Customer Service, Club, Travel and Payment Processing training within 6 months of employment</li> <li>Attain/maintain state licenses as appropriate by department; Motor Club experience/licensing preferred</li> </ul> <p>Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p>