Inbound Membership Sales Representative

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Heathrow, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <p>This position requires a commitment to enhancing our Member Value by providing exceptional service and the drive to succeed in a fast-paced, high-volume call center with an organization that supports and rewards excellence.</p> <p><strong>Inbound Membership Call Center Sales Professionals&rsquo; Package includes:</strong></p> <ul> <li>$13.00/hour starting rate (eligible for annual increases based on performance) + uncapped incentives (potential monthly incentive is $1,285.00 if hitting minimum production standards)</li> <li>401(k) plan with employer match</li> <li>Retirement Savings Plan (employer paid)</li> <li>Corporate Incentive Plan (if annual performance goals are met or exceeded)</li> <li>Paid Training programs including classroom and on-the-job training</li> <li>Medical/Dental/Vision Insurance</li> <li>Short and Long-Term Disability</li> <li>Paid Time Off accrues after 90 days</li> <li>Tuition Reimbursement</li> <li>A complimentary AAA Membership (applies to new memberships only) &hellip;and more&nbsp;</li> </ul> <p>Work Environment: Work in a temperature controlled office environment.&nbsp; Must be able to work non-standard hours, such as nights, weekends, split shifts, holidays, on an as-needed basis; shifts may be flexible as assigned. (Center open 365 days).</p> <p>***Full-time, Paid Training Scheduled to Start Monday, May 7, 2018*** 4 weeks, Monday - Friday, 8:30AM &ndash; 5:00PM&nbsp;&nbsp; Individual Production Schedules apply after training.</p>
Responsibilities: <p><strong>Inbound Membership Call Center Sales Professionals are dedicated representatives who:</strong></p> <ul> <li>Via receiving inbound calls, are responsible for selling new memberships, persuading lapsed members to reinstate/renew their memberships, transferring membership from affiliate clubs, use consultative selling skills to upsell additional members/riders and other AAA Branded products whenever possible or applicable.</li> <li>Research post office returns and address corrections and make applicable database updates to ensure there is no break in service.</li> <li>Resolve problems impeding renewals or transfers of memberships.&nbsp;</li> <li>Perform membership database maintenance activities including computing membership fees, posting payments, verifying payments, refunds, duplications, address changes, updating membership expiration dates, etc.</li> <li>Consistently demonstrate a positive service attitude to fellow members by accurately and courteously explaining policies and procedures.</li> </ul>
Requirements: <p><span style="text-decoration: underline;">Required Qualifications:</span></p> <p><strong>Education</strong>:</p> <ul> <li>High school diploma or equivalent</li> <li>Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products</li> </ul> <p><strong>Knowledge/Skills/Experience:</strong></p> <ul> <li>Strong telephone sales skills in a fast-paced call center with the ability to negotiate products and services and close sales</li> <li>Professional phone etiquette to include excellent listening and communications skills, superb customer service skills and attention to detail.</li> <li>Ability to operate in a Windows based PC environment and Internet proficiency.</li> <li>Ability to have patience on the phone and the desire to push for high sales.</li> <li>Ability to work well both independently and as part of a team; possess strong interpersonal and relationship building skills &ndash; ability to take a consultative approach and build relationships with internal and external customers.</li> <li>Self-motivated with strong decision making ability.</li> </ul>