Senior IT Consultant

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 
Responsibilities: Serves in a planning consultant role with a strong background in technology. Provides oversight in the planning, evaluation, implementation and validation of new/emerging technologies.  Leads project and /or technical maintenance teams.  Responsible for providing recommendations and attaining design approval for new technologies and major enhancements to existing systems.  Provides support to Security in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources.  Works with customers to understand business objectives in order to ensure functional and technical designs meet requirements and are in compliance with the ACG infrastructure and IS technology standards. 
Requirements: <div><strong><u>Preferred Qualifications</u></strong></div> <div>&nbsp;</div> <div> <p><span style="font-family: Arial; font-size: medium;"><strong><u>Preferred Experience that is key to this role:</u></strong></span></p> <p><span style="font-family: Arial;">2-5 years of working knowledge/experience in administering, developing and Implementing solutions within the Service-Now platform.&nbsp;&nbsp;</span></p> <p><span style="font-family: Arial;">Experience with ServiceNow ITSM (Incident, Problem, Change, Asset Management, Service Catalog, Knowledge, CMDB).&nbsp;</span></p> <p><span style="font-family: Arial;">Experience with ServiceNow ITOM (Discovery).</span></p> <p><span style="font-family: Arial;">Experience with Performance Analytics in creating Reports and Dashboards.</span></p> <p><span style="font-family: Arial;">&nbsp;</span></p> <p><span style="font-family: Arial;">&nbsp;----------------------------&nbsp;</span></p> <p><span style="font-family: Arial;">&nbsp;</span></p> <p><span style="font-family: Arial;"><strong>Skills/Experience that would be a plus:</strong></span></p> <p><span style="font-size: medium;"><span style="font-family: Arial; font-size: medium;">Experience with ServiceNow ITOM (Service Mapping, Orchestration, Event Management).</span></span></p> <p><span style="font-family: Arial;">Experience with ServiceNow ITBM (Idea/Demand Management , PPM Suite(Project/Program/Portfolio), Time Management, Vendor Management, Resource Management)</span></p> <p><span style="font-family: Arial;">Experience with Service Portal using Angular JS/Bootstrap framework.&nbsp;</span></p> <p><span style="font-family: Arial;">Experience with Web Services integrations using SOAP or REST.<br /><br /></span></p> <p><strong><u><span style="font-family: Arial;">Preferred Certifications:</span></u></strong></p> <p><span style="font-family: Arial; font-size: medium;">ServiceNow Certified Administrator.</span></p> <p><span style="font-family: Arial;">ServiceNow Certified Implementation Specialist in any of the Domains &ndash; ITSM, ITOM(Discovery, Event Management, Service Mapping), PPM.</span></p> <p><span style="font-family: Arial;"><em>Preferred - currently authorized to work in the United States without the need for visa sponsorship now or in the&nbsp;future.<br /><br /></em></span></p> <p><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></p> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Bachelor Degree in Computer Science or related field or applicable professional certification and/or six to eight years relevant technical and analytical experience.</span></p> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Requirements include the same as previous in job family plus strong technical, analytic, design and development experience.</span></p> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Experience in/with:</span></p> <ul> <li>Designing, developing and implementing technology solutions using technical/business design decisions</li> <li>Multi-platform environments and infrastructure technology planning</li> <li>Developing and maintaining vendor relationships</li> <li>Serving as a consultant to business lines in defining processes or identifying technology based on business requirements</li> <li>Developing business plans for technology initiatives</li> </ul> <p><span style="font-family: Arial; font-size: medium;">Strong knowledge of:</span></p> <ul> <li>Infrastructure architecture (Network, Integration)</li> <li>Tactical infrastructure technology</li> <li>Security and control procedures</li> <li>Relational database concepts</li> <li>Business process reengineering and technology application<span style="font-size: medium;">&nbsp;</span></li> </ul> <p><span style="font-family: Arial; font-size: medium;">Leadership experience including:</span></p> <ul> <li>Providing technical consultation and training to less senior staff</li> <li>Providing leadership to project teams/technical project maintenance teams</li> </ul> <p><span style="font-family: Arial; font-size: medium;">Ability to:</span></p> <ul> <li>Apply similar prior experience to new issues to ensure effective problem solving</li> <li>Develop strong business relationships</li> </ul> <p><span style="font-family: Arial; font-size: medium;">Strong written communication skills, including, but not limited to, procedures and technical material preparation and presentation.</span></p> <p><span style="font-family: Arial;"><em>&nbsp;</em></span></p> </div>