Sales & Service Representative- Merrillville

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Merrillville, IN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full-Time

Competitive Compensation and Benefits Package

Overview: <div><strong><span style="font-family: Arial;">Who we are:</span></strong></div> <p align="left"><span style="font-family: Arial;">The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.</span></p> <p align="left"><span style="font-family: Arial;">The Auto Club Group has established four long-term enterprise goals:</span></p> <ul> <li> <p align="left"><span style="font-family: Arial;">Long-term, sustainable, profitable growth</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">AAA Membership growth and renewal</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Operational excellence</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Become the &ldquo;flagship club&rdquo; of the AAA Federation</span></p> </li> </ul> <br /> <div align="left"><strong><span style="font-family: Arial;">How you will benefit:</span></strong></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Our Auto Club Group&nbsp;<strong>Sales &amp; Service Representatives</strong>&nbsp;earn a competitive salary with a potential of earning bonuses and sales incentives Competitive Salary</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Sales &amp; Service Representatives receive 100% backing from one of America&rsquo;s most trusted brands to include paid training and generated leads</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:</span></p> <ul> <li> <p align="left"><span style="font-family: Arial;">401k Match</span></p> </li> <li> <div align="left"><span style="font-family: Arial;">Medical</span></div> </li> <li> <div align="left"><span style="font-family: Arial;">Dental</span></div> </li> <li> <div align="left"><span style="font-family: Arial;">Vision</span></div> </li> <li> <p align="left"><span style="font-family: Arial;">PTO</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Paid Holidays</span></p> </li> <li> <div align="left"><span style="font-family: Arial;">Tuition Reimbursement</span></div> </li> </ul> </li> </ul>
Responsibilities: <div align="left"><strong><span style="font-family: Arial;">What you will do<s>:</s></span></strong></div> <p align="left"><span style="font-family: Arial;">The Auto Club Group is seeking prospective&nbsp;<strong>Sales &amp; Service Representatives</strong>&nbsp;who can generate new sales, retain existing members and grow ACG&rsquo;s overall book of business through our multiple product offerings. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members.</span></p> <div align="left"><span style="font-family: Arial;">In this position, you will have the opportunity to:</span></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Provide support to the Field Sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems.&nbsp;&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Respond to inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member&rsquo;s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.&nbsp;</span></p> </li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Provide support to Agents by assisting customers with questions and service related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide advanced technical and product information in response to the customer&rsquo;s questions and/or problems to ensure achievement of quality and customer service goals.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Rewrite and reinstate insurance policies according to underwriting and business rules.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.).&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations</span></p> </li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <p align="left"><span style="font-family: Arial;">With our powerful brand and the mentoring we offer, you will find your position as a&nbsp;<strong>Sales &amp; Service Representative&nbsp;</strong>can lead to a rewarding career at our growing organization.</span></p> <p align="left"><span style="font-family: Arial;">While this position is primarily Insurance sales, the position also requires the ability to sell other products such as; AAA Membership, Life Insurance and Financial products. You will also perform other duties as necessary.</span></p>
Requirements: <div align="left"><strong><span style="font-family: Arial;">We&rsquo;re looking for candidates who:</span></strong></div> <div align="left"><u><span style="font-family: Arial;">Education:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">College level coursework, certification or equivalent (i.e., continuous learning)</span></li> <li><span style="font-family: Arial;">Possession and maintenance of appropriate Health insurance sales license</span></li> <li><span style="font-family: Arial;">Possession and maintenance of appropriate State Property &amp; Casualty and Life insurance sales license</span></li> <li><span style="font-family: Arial;">Successful completion of Customer Service, Insurance and Membership training within 6 months of hire</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><u><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">PC software applications (Word, Excel, etc.)</span></li> <li><span style="font-family: Arial;">Investigation and resolution of sales related problems</span></li> <li><span style="font-family: Arial;">Outbound prospecting calls</span></li> <li><span style="font-family: Arial;">Providing a high level of customer-focused service</span></li> <li><span style="font-family: Arial;">Competently entering information on various screens using a PC keyboard</span></li> <li><span style="font-family: Arial;">Navigating through a PC Windows environment, including accessing information from multiple applications</span></li> <li><span style="font-family: Arial;">Managing and navigating multiple sources of information and applying as needed</span></li> <li><span style="font-family: Arial;">Servicing insurance policies including processing applications, renewals and amendments</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">The Auto Club Group membership services and products</span></li> <li><span style="font-family: Arial;">The Auto Club Group insurance product features</span></li> <li><span style="font-family: Arial;">The Auto Club Group subsidiary products</span></li> <li><span style="font-family: Arial;">Equity and group billing</span></li> <li><span style="font-family: Arial;">Insurance computer software applications (PPS, POS, IMS, IPM)</span></li> <li><span style="font-family: Arial;">Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services</span></li> <li><span style="font-family: Arial;">Analyze member/potential customer insurance needs and determine appropriate levels of coverage</span></li> <li><span style="font-family: Arial;">Prepare appropriate rate quotations</span></li> <li><span style="font-family: Arial;">Organize, plan and promote the sale of ACG insurance and membership products and services</span></li> <li><span style="font-family: Arial;">Work independently, with minimal supervision</span></li> <li><span style="font-family: Arial;">Work within a team environment</span></li> <li><span style="font-family: Arial;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial;">Perform outbound sales and service calls</span></li> <li><span style="font-family: Arial;">Maintain accurate records</span></li> <li><span style="font-family: Arial;">Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g<em>.,&nbsp;</em>explain instructions, rules and procedures)</span></li> <li><span style="font-family: Arial;">Work irregular hours including holidays and weekends (may include community events)</span></li> <li><span style="font-family: Arial;">Willingness and ability to work in any assigned location and work irregular hours to include weekends and holidays</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <p align="left"><span style="font-family: Arial;">Successful agents will possess effective communication skills, strong phone sales, prospecting skills, ambition, motivation and drive!</span></p>