Front Desk Sales & Service Member Rep I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Murfreesboro, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full-Time

Competitive Compensation and Benefits Package

Overview: <div><strong><span style="font-family: Arial;">Who we are:</span></strong></div> <p align="left"><span style="font-family: Arial;">&nbsp;</span></p> <p align="left"><span style="font-family: Arial;">The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.</span></p> <p align="left"><span style="font-family: arial;"><span style="font-size: medium;">&nbsp;</span></span></p> <p align="left"><span style="font-family: arial;"><span style="font-size: medium;">The Auto Club Group has established four long-term enterprise goals:</span></span></p> <ul> <li> <p align="left"><span style="font-family: Arial;">Long-term, sustainable, profitable growth</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">AAA Membership growth and renewal</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Operational excellence</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Become the &ldquo;flagship club&rdquo; of the AAA Federation</span></p> </li> </ul> <br /> <div align="left"><strong><span style="font-family: Arial;">How you will benefit:</span></strong></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:</span></p> <ul> <li> <p align="left"><span style="font-family: Arial;">401k Match</span></p> </li> <li> <div align="left"><span style="font-family: Arial;">Medical</span></div> </li> <li> <div align="left"><span style="font-family: Arial;">Dental</span></div> </li> <li> <div align="left"><span style="font-family: Arial;">Vision</span></div> </li> <li> <p align="left"><span style="font-family: Arial;">PTO</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Paid Holidays</span></p> </li> <li> <div align="left"><span style="font-family: Arial;">Tuition Reimbursement</span></div> </li> </ul> </li> </ul>
Responsibilities: <div align="left"><strong><span style="font-family: Arial;">What you will do:</span></strong></div> <p align="left"><span style="font-family: Arial;">&nbsp;</span></p> <p align="left"><span style="font-family: Arial;">The Auto Club Group is seeking prospective&nbsp;<strong>Member Representative I&rsquo;s</strong>&nbsp;who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. &nbsp;You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members.</span></p> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">In this position, you will have the opportunity to:</span></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Provide support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc.</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Respond to customer inquiries and refers to senior staff or agent when appropriate.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide administrative support to the travel and/or insurance sales staff during peak periods.</span></p> </li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <p align="left"><span style="font-family: Arial;">With our powerful brand and the mentoring we offer, you will find your position as a<strong>&nbsp;Member Representative I</strong>&nbsp;can lead to a rewarding career at our growing organization.</span></p>
Requirements: <p><strong><span style="font-family: Arial;">We&rsquo;re looking for candidates who:</span></strong></p> <p><strong><span style="font-family: Arial;">&nbsp;</span></strong></p> <div align="left"><u><span style="font-family: Arial;">Education:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">High School Diploma or equivalent</span></li> <li><span style="font-family: Arial;">Successful completion of Customer Service, Club, Travel and Payment Processing training within&nbsp; 6 months of hire</span></li> <li><strong><span style="font-family: Arial;">May be required to attain and maintain state membership licenses as appropriate by department</span></strong></li> </ul> <div align="left"><u><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Working in a customer focused environment</span></li> <li><span style="font-family: Arial;">Providing customer focused service and timely solutions to problems</span></li> <li><span style="font-family: Arial;">Word software application</span></li> <li><span style="font-family: Arial;">Taking&nbsp; personal responsibility in seeking solutions to problems</span></li> <li><span style="font-family: Arial;">Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: arial;"><span style="font-size: medium;"><u>Knowledge of:</u></span></span></div> <ul type="disc"> <li><span style="font-family: Arial;">Basic mathematical calculations to accurately perform monetary transactions</span></li> <li><span style="font-family: Arial;">Communicate effectively (verbal and written) with others in a work environment</span></li> <li><span style="font-family: Arial;">Work effectively in a team environment</span></li> <li><span style="font-family: Arial;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-family: Arial;">Work irregular hours including holidays and weekends (may include community events)</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;"><u>Ability to learn the following:</u></span></div> <ul type="disc"> <li><span style="font-family: Arial;">Promoting the sales of insurance, travel, club and membership products and services</span></li> <li><span style="font-family: Arial;">Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.</span></li> <li><span style="font-family: Arial;">Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems</span></li> <li><span style="font-family: Arial;">Excel software application</span></li> <li><span style="font-family: Arial;">Conduct outbound promotional calls for insurance and/or travel</span></li> </ul>