P&C Insurance Customer Service Rep II

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Knoxville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Competitive Compensation and Benefits Package

Overview: <strong>Who we are:</strong> <br /><br />The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.<br /> <br />The Auto Club Group has established four long-term enterprise goals:<br /> <ul> <li>Long-term, sustainable, profitable growth</li> <li>AAA Membership growth and renewal</li> <li>Operational excellence</li> <li>Become the &ldquo;flagship club&rdquo; of the AAA Federation</li> </ul> <br />We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable. <br /> All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.
Responsibilities: Experience: <br /> <ul> <li>Sales of club and membership products and services</li> <li>Promoting the sales of ACG insurance using established guidelines</li> <li>Providing a high level of customer-focused service Servicing insurance policies and processing applications, renewals and amendments</li> <li>Taking payments</li> <li>Responding to billing and coverage questions</li> <li>Promoting the sale of insurance products and membership products</li> <li>Processing monetary transactions Outbound promotional calls for insurance</li> <li>Computer software applications (Word, Excel, etc.) and web based operations</li> <li></li> </ul> Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
Requirements: Education: <br /> <ul> <li>Possess the appropriate State Property &amp; Casualty license</li> <li>Successful completion of Customer Service, Club and Payment Processing training within 6 months of hire</li> <li>May be required to attain and maintain state membership licenses as appropriate by department </li> </ul> Preferred Vendors requirements:<br /> <ul> <li>Auto Club Group service standards</li> <li>Insurance terminology General insurance regulations Underwriting procedures</li> <li>Sales regulatory and compliance guidelines</li> <li>Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems</li> <li>Communicate effectively (verbal and written) with others in a work environment</li> <li>Perform mathematical calculations to accurately perform monetary transactions Work effectively in a team environment</li> <li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</li> <li>Work irregular hours including holidays and weekends (may include community events)Work under pressure in a high volume, fast paced customer service environment</li> <li>Maintain appropriate State Property &amp; Casualty license</li> </ul>