Sr. Mgr., QA & Testing

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. <div id="gtx-trans" style="position: absolute; left: 252px; top: 26.7639px;">&nbsp;</div>
Responsibilities: <ul type="disc"> <li><span style="font-family: Arial;">Plan and implement programs to ensure all information systems products and services meet minimum organization standards and end-user requirements.</span></li> <li><span style="font-family: Arial;">Ensure adequate product testing prior to implementation, devising improvements to current processes and procedures, developing models of possible future configurations.</span></li> <li><span style="font-family: Arial;">Administer problem management process, including monitoring and reporting on problem resolution.</span></li> <li><span style="font-family: Arial;">Devise improvements to current procedures. Performing work-flow analysis and recommending quality improvements.</span></li> <li><span style="font-family: Arial;">Make recommendations regarding the acquisition and/or implementation of software to increase information systems efficiency</span></li> <li><span style="font-family: Arial;">Directly accountable for the team&rsquo;s planning and execution of end-to-end User Acceptance Testing (UAT) strategies to deliver the priority initiatives required for the business lines</span></li> <li><span style="font-family: Arial;">Manage critical relationships with IT, consultants and vendors, internal end-users and business customers/leadership.</span></li> <li><span style="font-family: Arial;">Devise improvements to current testing procedures and tools, and develops models of possible future team configurations.</span></li> <li><span style="font-family: Arial;">Full people management responsibility across the QA team, including hiring, firing, promotions, performance and compensation management, &amp; training and development.</span></li> </ul> <div><u><span style="font-family: Arial;">&nbsp;</span></u></div> <div><u><span style="font-family: Arial;">Supervisory Responsibilities:</span></u></div> <ul> <li><span style="font-family: Arial;">Leads a team of management, professional, and support responsible for IT Quality Assurance and UAT throughout the footprint.</span></li> <li><span style="font-family: Arial;">With our powerful brand and the mentoring we offer, you will find your position as a&nbsp;</span><strong><span style="font-family: Arial;">Sr. Mgr., QA &amp; Testing&nbsp;</span></strong><span style="font-family: Arial;">can lead to a rewarding career at our growing organization.</span></li> </ul>
Requirements: <div><u><span style="font-family: Arial;">Education:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">A Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, or related field or in the alternative a combination of education,&nbsp; certifications, and work experience equivalent to a Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, or related field.</span></li> </ul> <div><u><span style="font-family: Arial;">&nbsp;</span></u></div> <div><u><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">8+ years of relevant experience in areas of Quality Assurance and User Acceptance Testing</span></li> <li><span style="font-family: Arial;">Proven strategic thought leadership and demonstrated experience driving innovation and change</span></li> <li><span style="font-family: Arial;">Participating in and contributing to the development and documentation of business requirements</span></li> <li><span style="font-family: Arial;">Reviewing business requirements and technical design documents</span></li> <li><span style="font-family: Arial;">Developing test cases based on test conditions, business requirements, and technical design</span></li> <li><span style="font-family: Arial;">Proactively identifying, researching and resolving problems</span></li> <li><span style="font-family: Arial;">Developing re-usable documentation</span></li> <li><span style="font-family: Arial;">Testing applications on multiple platforms</span></li> <li><span style="font-family: Arial;">Testing, working with or evaluating third party vendor packages</span></li> <li><span style="font-family: Arial;">Working in strong, positive team environments</span></li> </ul> <div> <p><u><span style="font-family: Arial;">&nbsp;</span></u></p> </div> <u><span style="font-family: Arial;">Knowledge and Skills:</span></u> <ul type="disc"> <li><span style="font-family: Arial;">Advanced knowledge of the supported business functions, workflow, systems, and transactions.</span></li> <li><span style="font-family: Arial;">Excellent understanding of system design processes, methodologies, and testing tools.</span></li> <li><span style="font-family: Arial;">Project Management skills to effectively initiate, plan, execute, control, and close out the work of the team to achieve the goals of the project and fulfill success criteria.</span></li> <li> <p align="left"><span style="font-family: Arial;">Excellent communication and personal skills.&nbsp; Able to communicate with senior leadership</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Operating systems (e.g. MVS, AIX/UNIX/LINUX, Windows, iOS, Android, Mac)</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Knowledgeable in both Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Industry technology standards relative to infrastructure/architectural concepts, database design concepts, server languages</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Waterfall and agile methodologies</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Take initiative to explore alternative approaches to project tasks or existing processes</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Communicate clearly about technical topics</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Interact effectively with representatives of various business units</span></p> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> </li> </ul> <p align="left"><span style="font-family: Arial;">Successful<strong>&nbsp;Sr. Mgr., QA &amp; Testing</strong></span>&nbsp;<span style="font-family: Arial;">will possess effective communication skills, ambition, motivation, and drive!<br /></span></p> <div align="left"><span style="font-family: Arial;">Important Note:</span></div> <p align="left"><span style="font-family: Arial;">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</span></p> <p><span style="font-family: Arial;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span><span style="font-family: Arial;"><br /></span></p>