Tow Truck Operator, Roadside Assistance

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Marietta, GA

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Overview: Tow Truck Operator, Roadside Assistance &ndash; The Auto Club Group <br /><br />What you will do: <br /><br />AAA is now hiring full time, experienced Tow Truck Operators to help assist our members with their roadside emergencies.<br /> <br />Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most! There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.<br /><br />We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.<br /><br />All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.<br /><br />The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.<br /><br />The Auto Club Group has established four long-term enterprise goals:<br /> <ul> <li>Long-term, sustainable, profitable growth</li> <li>AAA Membership growth and renewal</li> <li>Operational excellence</li> <li>Become the &ldquo;flagship club&rdquo; of the AAA Federation</li> </ul>
Responsibilities: <p style="font-weight: 300;"><strong style="font-weight: inherit; font-style: inherit;">Come to the rescue and save the day by:</strong></p> <ul> <li style="font-weight: 300;"><span style="font-style: inherit; font-weight: inherit;">Operating a tow truck or a light service vehicle to provide Emergency Road Service (Roadside Assistance) to AAA members </span></li> <li style="font-weight: 300;"><span style="font-style: inherit; font-weight: inherit;">Identifying the vehicles problem and providing service (tire changes, fuel delivery, battery jumpstarts, minor mechanical adjustments, battery installations, lockout service, etc.) </span></li> <li style="font-weight: 300;"><span style="font-style: inherit; font-weight: inherit;">Provide or arrange for tow services when the vehicle cannot be started or is unsafe to drive&nbsp;</span></li> </ul>
Requirements: We&rsquo;re looking for candidates who:<br /> <ul> <li>Prior tow truck driver experience.</li> <li>Commercial driving experience.</li> <li>Roadside service experience.</li> <li>Customer service experience.</li> <li>Training or experience in automotive repair.</li> <li>Possession of a valid state driver&rsquo;s license and clean MVR</li> <li>Knowledge of minor automotive repair and maintenance</li> </ul> AAA&rsquo;s everyday heroes:<br /> <ul> <li>Have experience operating a full-size or light service vehicle/tow truck and/or applicable service equipment</li> <li>Are able to demonstrate Great Customer Service</li> <li>Successfully complete drug screening, MVR and criminal background check, and DOT health screen</li> <li>Have a High school diploma or GED</li> <li>Are willing and able to work irregular hours, weekends, holidays and special events as required.</li> <li>Are willing to work in adverse weather conditions</li> <li>Are able to lift material weighing up to seventy-five (75) pounds&nbsp;</li> </ul>